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“Great view shame about maintenance”

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Shangri-La Hotel Sydney
Ranked #26 of 174 Hotels in Sydney
Certificate of Excellence
Wagga Wagga, Australia
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great view shame about maintenance”
Reviewed October 27, 2012

I had been waiting to stay here for a couple of years after enjoying the Horizon Bar previously. finally had the chance last weekend, checked in and was told our room was "upgraded and was the furthest way from the elevators, so should be quiet". We went to the 28th floor, excited, walked along the hallway , unfortunately noticing a musty smell as we went and chipped paintwork and then just before our room a very large area of rot with the wallpaper visibly stained and peeling. Not a first good impression. Our room was a corner suite with separate lounge area and the bedroom had windows on both sides overlooking darling harbour. We turned the air down to 20 as it was very warm and stuffy. Housekeeping had allegedly cleaned the room, missing the previous occupants left over food items in the minibar and crumbs on the table. Bathroom was nice except for the rear tilting toilet, probably to help offset the vanity that sloped forward so much the sliding drawer did not stay shut. Bed was really comfortable, very nice indeed. We did again visit the Horizon bar again for 2 hours and decided we had best have some dinner, unfortunately when enquiring at the restaurant next door, the reply was "we are booked", not a " are you a guest in the hotel? We are booked out at the moment but I could give you a table at.....(later) or you could try ......" . We have stayed at quite a number of 5 star plus hotels and found this quite lacking in many areas. If it was not for the fabulous views, I don't think it would have a repeat clientele. Sorely disappointed overall. Still love the Vanilla Passionfruit Cosmo though.

  • Stayed October 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lean E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,083 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,736)
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Basel, Switzerland
Level Contributor
126 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed October 27, 2012

This is the 3rd Shangri-La I've stayed at this week (the others in Shanghai & Singapore.) Although the location of this Sydney hotel is good, and I had a nice view of the Opera House from my room (#1915), I was really disappointed in the service level of the hotel. One phone didn't work, room service staff couldn't answer questions about the menu, towels were left on the floor despite turn down service, the maid also left the plastic water bottles I had placed next to the garbage in the hopes the hotel would recyclable them, and the bottle opener that was in the room for the mini-bar was coated in a nasty, sticky, gooey substance (I shudder to think what that was, or how long it's been there.) Ironically, no one answered the "service" extension when I called to inform the hotel.

Room Tip: At least room 1915 (and presumably its neighbors) had a view of the Opera House.
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  • Stayed October 2012, traveled on business
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Helpful?
1 Thank H2where
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 26, 2012

We spent several nights at the Shangri-La in Sydney and both times the service was wonderful. We had fabulous harbor view rooms and the location could not have been better. The breakfast was top notch as well and everyone on staff was warm, friendly, and helpful. We definitely would stay there again if in Sydney. Close to the Rocks, Bridge, Darling Harbor...just perfect location and wonderful stay.

Room Tip: Ask for room on a high floor with harbor view or Opera and Harbor view
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  • Stayed October 2012, traveled with friends
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    • Location
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    • Service
Helpful?
Thank R S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 23, 2012

As a corporate traveller I found the Shangri-La met all my requirements, free wifi, responsive service by their events people. As a five star hotel I can't say it 'wowed' me like other properties have, but its a great location in the rocks and it just does tick all the boxes.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank keepahgurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 23, 2012

We stayed there for the beginning of our honeymoon and were very disappointed by the whole experience. We booked an opera view room, however you could hardly see the opera from our room. Calling the service line we were told that they look into it and come back to us which they never did. Also the rooms in general and also the breakfast does not meet Shangri La standard. The complementary honeymooner´s sparkling wine was a joke as it was the cheapest sparkling wine you can probably find. It is better to offer nothing at all instead of something that guest simply cannot drink. One good aspect - the concierges were excellent.

Room Tip: If you book an opera view room, make sure to get on.
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  • Stayed October 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katja1711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beckenham, null, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 23, 2012

Stayed 4 nights in September 2012. Three of us shared a bridge-facing room which provided a spectacular view of the harbour and Opera House. The room was large, clean and comfortable. We didn't dine at the hotel but did go to the bar on the top floor for cocktails and bar snacks which was very popular on Friday night.
Went to the pool and jacuzzi a few times - clean and relaxing and I felt comfortable enough to do down to the pool area in dressing gown.
The concierge was friendly and efficient - we booked a couple of tours with him.
But the best bit is the location - down on the rocks, just 5 mins walk to the harbour, and those views!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
72 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed October 22, 2012

Stayed at the Shangri-La in Sydney and was most impressed. The same standard hotel overseas is at least 3 times the price. $500 per night for a beautiful roomy suite with amazing views of the Opera House and the Sydney Harbour Bridge, waking up to sparkling water and glorious views was a perfect start to our stay. The breakfast (included) was other in the VIP lounge (included in price of a suite and serves breakfast, coffee & tea all day, drinks and snacks from early evening - v nice) or you can try the bigger general hotel breakfast cafe - which was wonderful. The staff were first rate, the choice endless (all cultures catered for) and high quality; eggs cooked by the chef while you wait if you like a cooked breakfast. Very short walk to the ferry harbour, Opera House and the weekend market. Perfect place for a long weekend in Sydney.

Room Tip: Sorry can't remember our room but it was on the 13th floor on the corner of the building. Room...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Passingthru63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Sydney

Property: Shangri-La Hotel Sydney
Address: 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney > The Rocks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Sydney
#11 Spa Hotel in Sydney
#15 Romantic Hotel in Sydney
#17 Family Hotel in Sydney
#26 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel Sydney 5*
Number of rooms: 563
Official Description (provided by the hotel):
The Shangri-La Hotel, Sydney is perfectly positioned between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks district. Within walking distance of the city's major shopping venues and tourist attractions, the hotel offers panoramic views of Sydney Harbour. A wide selection of dining options including Australian cuisine at award winning Altitude Restaurant, Mix and Grill in the all day dining restaurant Café Mix and fabulous cocktails at the glamorous Blu Bar on 36. ... more   less 
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Also Known As:
Shangri La Sydney
Shangri La Hotel Sydney

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