I had been waiting to stay here for a couple of years after enjoying the Horizon Bar previously. finally had the chance last weekend, checked in and was told our room was "upgraded and was the furthest way from the elevators, so should be quiet". We went to the 28th floor, excited, walked along the hallway , unfortunately noticing a musty smell as we went and chipped paintwork and then just before our room a very large area of rot with the wallpaper visibly stained and peeling. Not a first good impression. Our room was a corner suite with separate lounge area and the bedroom had windows on both sides overlooking darling harbour. We turned the air down to 20 as it was very warm and stuffy. Housekeeping had allegedly cleaned the room, missing the previous occupants left over food items in the minibar and crumbs on the table. Bathroom was nice except for the rear tilting toilet, probably to help offset the vanity that sloped forward so much the sliding drawer did not stay shut. Bed was really comfortable, very nice indeed. We did again visit the Horizon bar again for 2 hours and decided we had best have some dinner, unfortunately when enquiring at the restaurant next door, the reply was "we are booked", not a " are you a guest in the hotel? We are booked out at the moment but I could give you a table at.....(later) or you could try ......" . We have stayed at quite a number of 5 star plus hotels and found this quite lacking in many areas. If it was not for the fabulous views, I don't think it would have a repeat clientele. Sorely disappointed overall. Still love the Vanilla Passionfruit Cosmo though.
- Official Description (provided by the hotel):
- The Shangri-La Hotel, Sydney is perfectly positioned between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks district. Within walking distance of the city's major shopping venues and tourist attractions, the hotel offers panoramic views of Sydney Harbour. A wide selection of dining options including Australian cuisine at award winning Altitude Restaurant, Mix and Grill in the all day dining restaurant Café Mix and fabulous cocktails at the glamorous Blu Bar on 36. ... more less
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- Also Known As:
- Shangri La Sydney
- Shangri La Hotel Sydney