We stayed for a break for 4 nights in July 2011 on the Horizon Club levels. The rooms are larger than average and very comfortable, great beds and a huge range of amenities which have been thoughtfully selected...eg stationery supplies in the desk. Proper plunger coffee is provided at no extra charge, likewise bath salts...stuff you have to pay for in other five star chains.
The Horizon Club is definitely worth the extra money. A full breakfast with a full selection of complimentary papers, spectacular view and no queue!
We stayed during the worst weather in 30 years in Sydney and it was cold. Our heating appeared to be not working and within 15 minutes of reporting it, it was fixed. The repair man came back an hour later to check it, followed up by a phone call and then later a complimentary bottle of sparkling wine. That in my mind is faultless service.
I think the Shangri La exemplifies what a five star chain hotel should be. I have stayed in many of their competitors and this hotel beats them all in its all round product delivery.
- Official Description (provided by the hotel):
- The Shangri-La Hotel, Sydney is perfectly positioned between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks district. Within walking distance of the city's major shopping venues and tourist attractions, the hotel offers panoramic views of Sydney Harbour. A wide selection of dining options including Australian cuisine at award winning Altitude Restaurant, Mix and Grill in the all day dining restaurant Café Mix and fabulous cocktails at the glamorous Blu Bar on 36. ... more less
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- Also Known As:
- Shangri La Sydney
- Shangri La Hotel Sydney