We had booked this hotel using Marriott Reward points.
Receptionist was great on check in, and we were happy with our room.
After a fantastic dinner at Tetsuya's, we were looking forward to a sleep in on Friday.
Despite us placing their "Shhh" do not disturb sign on the door, we were woken by the Housekeeper knocking and wanting to service the room.
After complaining to "At Your Service", received the odd advice that the situation would be rectified. Not sure how they planned to do that? Then I requested to speak with their Duty Manager, who was unavailable, but did call back later.
It seems that one of their employees had checked us out whilst we were sleeping, by applying our reward points to the account. Supposedly they also respect "Shhh" signs, but didn't in our case.
Because of two of their staff not doing their job properly, we were left with a bad impression of this hotel.
The Duty Manager (Amy) did offer us a late check out, an complimentary breakfast, which we did accept.
Interestingly this information did not appear to be passed on the Reception, and had to explain that we had been given complimentary breakfast, and these charges needed to be reversed.
I'd like to say that the Receptionist on Check Out (Caroline) was fantastic, friendly, sympathetic, and seemed genuinely concerned about what had occurred.
Not sure if we'd stay here again, but if you decide to, and book using Marriott Reward points, it may be worth alerting them that you don't want to be checked out whilst you are still in the room :-)
- Official Description (provided by the hotel):
- Sydney Harbour Marriott at Circular Quay offers a distinctive blend of stylish comfort and modern convenience. Overlooking the sparkling Sydney Harbour and world famous opera house, our Circular Quay hotel's location can be found at the doorstep of a shopping Mecca and moments away from the historic Rocks district. Guests are invited to indulge in our Sydney Harbour hotel's luxurious treatments at our on-site spa, or they may savour finely-crafted cuisine at our renowned Icons brassiere restaurant. Book your memorable trip to Sydney now at our premier 5-star waterfront hotel. ... more less
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- Also Known As:
- Marriott Sydney Harbour At Circular Quay Hotel Sydney