We booked this hotel as an Accor Platinum Card holder. We arrived mid morning and at check in the Registration Desk staff did not even acknowledge the fact of my Accor Membership. (By the way they do have an Accor Club Membership desk but there was no one there and we never saw any person behind the counter. We were then told that our room wasn't ready however if we paid $120.00 we could be found a room on the executive floor. When I asked about the availability of the expected upgrade due to my platinum membership I was told that the upgrade is based on availability. I asked that an executive room was available if we paid $120 but otherwise it was occupied. The receptionist was taken aback at this "revelation". After mucking around for about 30 minutes she stated that she had to talk to her supervisor. When I asked her to look up the benefits of Accor Platinum membership she still insisted that she had to find out from her boss!. Eventually she came back saying the upgrade was available but not necessarily the type of bed we had requested at the time of booking. However we accepted the upgrade. We were still told that the "new room" would not be available until after 2:00 pm. When we returned in the evening we got to the room, it was adequate is all I can say. However part of Accor Platinum benefits include a Gift in the room and a complimentary drink. Neither of these were provided. Upon enquiring about this the receptionist although apologetic said he had to get the manager. Well that was another story. My wife had to go over the situation all over again. At this point the manager on the phone became almost abusive. He stated that Pullman Hotels do not upgrade rooms for Accor Platinum Card holders and that only Sofitel does. Upon informing him that 5 minutes previously I had checked on the website and what I said was correct he stated that we were on the wrong website and we were looking the wrong way and that Pullman hotels did not upgrade, did not give Gifts and did not give drinks vouchers. I became quite abusive on the phone. I took my ipad with Accor website page with me to the receptioon and asked to speak to the manager. He came out and almost immediately became almost abusive with a phony smirk on his face as if he was making a mockery of it all. When I asked him to explain why he said what he did about Accor Platinum Card benefits at Pullman he stated that the reception was not the place to discuss these matters. Overall extremely rude Manager.
- Official Description (provided by the hotel):
- Located on the steps of Hyde Park and minutes from the Sydney CBD, our central Sydney hotel offers you a world class experience at the perfect location to enjoy all of which Sydney has to offer. Just moments away from Haymarket, our hotel in central Sydney is at the junction of downtown Sydney's business precinct(CBD), cultural delights and moments from Darling Harbour, the Sydney Opera House and Sydney Botanic Gardens. With views of Sydney Tower, our modern guest rooms blend comfort with convenience. We distinguish ourselves from other central Sydney hotels close to Haymarket with friendly staff and world class facilities, within easy reach of vibrant nightlife, Oxford Street restaurants and close to major stadiums such as Sydney Cricket Ground (SCG) and Sydney Football Stadium (SFS). Whether dining at our restaurant or relaxing by our rooftop swimming pool, the centrally located Pullman Sydney Hyde Hotel is sure to delight. ... more less
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- Also Known As:
- Marriott Sydney
- Sydney Marriott