Arrived for a weekend in Sydney. booked a room with a queen bed and a sofa, but when we checked in they gave us a room with 2 double beds. a few hours after checking in, we noticed a very loud noise coming from our roof vent. It worked out the airconditioning unit was not working, so they offered to move our room. We then went onto room2 on another floor. The moment the door closed, there was a party a next door, it was so loud there was no way of sleep that night. i went down to reception and they had already warned the other room prior to moving us next door to the group. Then they moved us onto room number 3, and the airconditioning wasn't working in this room either. as it was late and we didn't want to move again we put up with the hot room.
One of the staff came in and try to fix it, after calling reception about the airconditioning not working.
it was later found that the Maintenance guy was in fact the bell boy, and they sent him up mearly to show they were trying to work on it. we went out the next day, they said it would be repaired during our day out. When we returned later that day, the other manager explained being the weekend there was no one around to fix it, and they were sorry.
for over $500 per night, this was a joke.
I have stayed in hundreds of hotels around the world and this tops it off as the worst!
I think they need to lift their game, as they dropped the ball on this stay. I wont ever return to this hotel again.
- Official Description (provided by the hotel):
- Located on the steps of Hyde Park and minutes from the Sydney CBD, our central Sydney hotel offers you a world class experience at the perfect location to enjoy all of which Sydney has to offer. Just moments away from Haymarket, our hotel in central Sydney is at the junction of downtown Sydney's business precinct(CBD), cultural delights and moments from Darling Harbour, the Sydney Opera House and Sydney Botanic Gardens. With views of Sydney Tower, our modern guest rooms blend comfort with convenience. We distinguish ourselves from other central Sydney hotels close to Haymarket with friendly staff and world class facilities, within easy reach of vibrant nightlife, Oxford Street restaurants and close to major stadiums such as Sydney Cricket Ground (SCG) and Sydney Football Stadium (SFS). Whether dining at our restaurant or relaxing by our rooftop swimming pool, the centrally located Pullman Sydney Hyde Hotel is sure to delight. ... more less
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- Also Known As:
- Marriott Sydney
- Sydney Marriott