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“A good Hilton but no coffee after 9pm on a Saturday night?”
4 of 5 bubbles Review of Hilton Sydney

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Hilton Sydney
Ranked #35 of 174 Hotels in Sydney
Certificate of Excellence
Sydney Australia
Level Contributor
374 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 521 helpful votes
“A good Hilton but no coffee after 9pm on a Saturday night?”
4 of 5 bubbles Reviewed October 31, 2013

This is one of the better Hilton's even though it is starting to show its age.
The rooms are not that big and the noise, especially on a Saturday evening, is somewhat annoying. Even more annoying was not being able to get a coffee at 9pm on a Saturday night.
We especially stayed over at the Hilton as it is conveniently situated to Hyde Park where the Noodle Fair was taking place. Having partaken in many oriental dishes we were all in need of a good coffee. We came back to the hotel and seated ourselves in the Hilton Cino but were told that they were closed. This is 9pm on a Saturday night! Good grief. There was nowhere else in the hotel to just get coffee rather than a meal and had to leave the Hilton and go across to the QVB to find a cafe!
We all remarked that the decor of the hotel is rather stark - there's no real ambience - almost cold. I am sure a bit of refurbishment would fix that up pretty quickly.
Given the high rates many hotels charge in Sydney the Hilton is almost good value and certainly better than some of the more fancy expensive hotels in the Sydney CBD.

Room Tip: Keep away from George Street!
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank WellTravelledAussie2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at Hilton Sydney, responded to this review, November 5, 2013
Thank you for sharing your feedback about your stay at Hilton Sydney.

I was very sorry about your disappointment regarding the lobby cafe trading hours. However, we do have an alternative of serving coffee in Glass Brasserie's Wine bar, in the restaurant on level two, should you return in future.

I do hope we will have the pleasure of serving you again in the not too distant future.

Sincerely
Felix Busch
Hotel Manager
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Hong Kong
Level Contributor
62 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed October 31, 2013

Well located with modern and well sized rooms. Bathroom is good and decent sized. Did not try gym/restaurants. Large lobby with coffee bar. Close to many restaurants/stores. Good business hotel and a very safe bet for your place.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
2 Thank eton1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at Hilton Sydney, responded to this review, November 5, 2013
Thanks for posting your review about your recent stay.

So glad to see you were pleased with your experience at our hotel; and I hope next time you will have the opportunity to sample our delicious menu at Luke Mangan's Glass Brasserie, and perhaps explore the extensive range of facilities in our unique Health club.

We all look forward to welcoming you back soon.

Sincerely
Felix Busch
Hotel Manager
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Perth, Australia
Level Contributor
98 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 bubbles Reviewed October 31, 2013

The Hilton in Sydney is excellent. The location in the CBD is perfect, near the major shops and business area. The staff are well trained and all seem eager to please. The facilities are really good eg the gym and the hotel is kept very clean. The only downside could be the noise. even though I was on 42nd floor, I could still hear the sirens at night and cars screeching. I guess when they built it, they didn't consider double glazing! Ask for a quiet or non street facing room, this may help! Restaurant and the food was plentiful and well served. All in all, a great stay

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank howards2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at Hilton Sydney, responded to this review, November 5, 2013
Many thanks for your review about your recent visit to Hilton Sydney.

I was delighted that you enjoyed your overall experience; however our apologies for any inconvenience or disruption caused, by way of the noise you experienced during your stay.

I do hope we will have another opportunity to welcome you back to our hotel, the next time your travels bring you to the area.

Sincerely
Felix Busch
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 30, 2013

I stayed here last Friday night as a Diamond member. Had a nice corner room on a high floor. The room was fine, but the mattress was two singles pushed together, not a true King bed. The Executive Lounge staff are excellent, and breakfast at Glass was good - but now $5 for espresso coffee, which is not appreciated!!

Stayed October 2013, traveled solo
Helpful?
1 Thank 495Byron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at Hilton Sydney, responded to this review, November 5, 2013
Thank you for taking the time to share your feedback with us on Trip Advisor.

I was sorry to learn that you were disappointed with some aspects of your stay.
In relation to the bed set up, we indeed have a certain percentage of guestrooms which contain King-zipped beds, in order to accommodate twin room configurations when required. However, all of these rooms are fitted with a super thick mattress topper to enhance comfort, when configured to a Kingbed arrangement.

I was also sorry to read that our recent Breakfast changes did not meet with your satisfaction. Overall, we have reduced the total tariff of our buffet breakfast, whilst still offering endless refills of great quality filtered coffee as part of the arrangement.
We greatly appreciate your views and feedback on the matter; although I trust you will continue to enjoy your complimentary breakfast offering as part of your Hilton Honors Diamond benefits and we hope to see you again soon at Hilton Sydney.

Sincerely,
Felix Busch
Hotel Manager
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Melbourne, Australia
Level Contributor
91 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed October 28, 2013

Stayed at Hilton Sydney for two days in June, room was clean, not very big but well-equipped. Service wasn't bad. worth for 250 bucks per night. We were very lucky to be allocated in a room right facing to the dome. Location was perfect, no doubt. The pillows were too soft though. But overall a good stay, would recommend to people.

Tips: ask for a dome-view room, you will be surprised.

Room Tip: asking for a dome-view room, you will be surprised.
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  • Stayed June 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Angelinss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at Hilton Sydney, responded to this review, October 29, 2013
Thank you for sharing your review with us on Trip Advisor.

I was pleased you were satisfied with your overall stay. However, for your comfort on your next stay, you can choose from a variety of pillows on our Pillow Menu by contacting MAGIC from the room phone, and our team will be delighted to supply you with your preferred option; guaranteed to maximise and enhance your rest.

Thank you again for your feedback and we hope to have you return in the not too distant future, at Hilton Sydney.

Sincerely,
Felix Busch
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed October 28, 2013

The Hilton, Sydney is so relaxing and quiet. We were on the top floor and had a great view. But best of all was the Executive Suite add-ons. The continental breakfast in the executive suite is superb, but the pre dinner drinks and canapes are so generous we almost cancelled our dinner plans! I'm already planning my next trip.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sydneylondonparis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at Hilton Sydney, responded to this review, October 29, 2013
Many thanks for your kind review.

I was glad to see how much you enjoyed your stay, particularly your Executive benefits, and I trust we will have the pleasure and privilege of welcoming you back to Hilton Sydney sometime soon.

Sincerely,
Felix Busch
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney, Australia
1 review
5 of 5 bubbles Reviewed October 28, 2013

Past experience has taught me not to expect anything great from hotel stays. However, I was pleasantly surprised by the quality of the room, particularly the bathroom. I thoroughly enjoyed my stay and would definitely stay again. Staff were really pleasant too.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Tamara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at Hilton Sydney, responded to this review, October 29, 2013
Thank you for taking the time to post your review.

I greatly appreciate your comments and I do hope we will have the pleasure of serving you again soon at Hilton Sydney, for another memorable stay.

Sincerely,
Felix Busch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Sydney

Property: Hilton Sydney
Address: 488 George St, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Sydney
#17 Business Hotel in Sydney
#20 Romantic Hotel in Sydney
#35 Luxury Hotel in Sydney
#36 Family Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Sydney 5*
Number of rooms: 579
Official Description (provided by the hotel):
Superbly located in the hub of the city, Hilton Sydney has magnificent views and convenient access to iconic attractions including the spectacular Sydney Harbour and Opera House. Offering contemporary design that fulfils comfort and style, outstanding facilities and exceptional service, Hilton Sydney is a must for both domestic and international guests and Sydneysiders alike. Choose from stylish guest rooms and luxury suites, and rejuvenate the body and mind at LivingWell Premier Health Club with the latest gym facilities, swimming pool and stunning day spa. Sample two stylish and distinctive bars in the progressive, sleek cocktail bar, Zeta Bar with its international team of mixologists and the iconic, Victorian live music hub that’s Marble Bar. Enjoy a coffee, light meal or delectable dessert in the patisserie at Caffe Cino and one of Australia’s leading chefs and restaurateurs, Luke Mangan, provides a definitive Sydney dining experience at the award winning, glass brasserie. ... more   less 
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Also Known As:
Hilton Sydney Hotel Sydney
Hilton International Sydney
Sydney Hilton International
Hilton Hotel Sydney

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