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“Great choice for inner city hotel”
4 of 5 bubbles Review of Hilton Sydney

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Hilton Sydney
Ranked #36 of 174 Hotels in Sydney
Certificate of Excellence
Princeton Junction, New Jersey
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great choice for inner city hotel”
4 of 5 bubbles Reviewed May 19, 2013

Loved this Hilton and have stayed in many. Cannot beat the location right across from Victoria Station; in the heart of...well, everything. Great service. Exercise facilities beats all. Humongous assortment of equipment; stretch area; lap pool; hot tub; weight area; and exercise classes galore...all included in the price of the stay. Only downside was size of the room...very small, but could deal with it with everything else so positive.

Room Tip: Stay up as high as you can to enjoy the view. Has 43 floors and we were on the 42nd floor. Unbelie...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 171Sue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at Hilton Sydney, responded to this review, May 20, 2013
Many thanks for your review.

Indeed, Hilton Sydney is very fortunate to be placed in such a wonderful location and I am delighted you enjoyed our facilities & services during your stay. We hope to see you again in the near future.

Sincerely,
Felix Busch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,243 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Hong Kong
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed May 19, 2013

I've been staying here for 8 nights.

The gym closes at 9:30 on weekdays and 8pm on weekend, which is far too early.

I had problem connecting to the internet each and every night. Basically the connection went out every half an hour and then came back after 5 to 10 minutes. Sometimes I was redirected to the log-in page repeatedly. I called the staff for the first 4 nights. Every time I got exactly the same response "The manager is talking to the service provider on the phone to figure out a solution." After getting this hopeless response for 4 consecutive nights, I gave up calling them again.

This Hilton has small rooms with an annoying automatic minibar. It charged me even though I didn't pick up anything from it. Fortunately the staff took it away from the bill upon request. A double bed means 2 beds being put together, so don't expect a very comfortable one.

The choice offered at the breakfast buffet is very limited, especially for hot stuff. There are mushroom, baked beans, fried rice, porridge and an egg station. These are all they've got other than the bread and pastry. The executive lounge is even worse.

Room Tip: Avoid a connecting room unless you really need it. You will hear what's happening on the other s...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at Hilton Sydney, responded to this review, May 20, 2013
Thank you for taking the time to share your feedback.

Please be assured I have taken your valuable comments on board; and I am also working very closely with our internet provider, IBahn, to rectify these intermittent connection issues and ensure our guests are receiving a hassle-free experience, as is expected at Hilton Sydney.

Thank you again for your feedback and I hope we will have another opportunity to welcome you back in the not too distant future.

Sincerely,
Felix Busch
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
christchurch
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 18, 2013 via mobile

2 rooms 2 toilets, spa bath for 2, large comfy bed.3 tv s one over bath, Area to sit x relax on lounge, large great views to Sydney heads , centerpoint Westfield and darling harbour.
Very clean x up to date

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ozzydi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at Hilton Sydney, responded to this review, May 20, 2013
Thank you for sharing your comments following your recent stay at Hilton Sydney.

I was delighted to read you enjoyed your Birthday experience with us and on behalf of the team, we look forward to serving you again soon.

Sincerely,
Felix Busch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed May 17, 2013

My partner and I stayed here for a couple of nights celebrating a birthday. It was extremely lavish and staff were very very friendly.
We had a smoker's room so that was a plus and we thoroughly enjoyed the comfort of such a high calibre hotel room.
There was a massive mix up on our first morning and we were not listed for inclusion in the breakfast, so rather then pay the massive price for breakfast, we went to QVB and bought an equally beautiful breakfast at a fraction of the price!

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cecilia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at Hilton Sydney, responded to this review, May 20, 2013
Many thanks for your review on Trip Advisor.

I was sorry to learn of the confusion experienced with your Breakfast inclusion on this occasion; however I am glad you enjoyed other aspects of your stay at Hilton Sydney and we hope to have the pleasure of welcoming you back soon.

Sincerely,
Felix Busch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed May 17, 2013

Stayed here on business in May 2013 - first off the good - Beautiful interior and rooms very clean and modern. Awesome shower.

The rest was frankly disappointing, paid extra for Wifi and the signal was useless,reception was no help, putting me through to "tech support" in USA, again useless. Hard to position yourself as a business hotel these days without a working wifi. The bar/cafe area in the center of the hotel was very poorly laid out and confusing, on one occassion it took me about 10 minutes to find a toliet and then another 10 minutes to get back to my colleagues in the cafe. Little or no signage.

Expect better from such a high priced Brand in the CBD to be honest

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeteFen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at Hilton Sydney, responded to this review, May 20, 2013
Thank you for your feedback following your stay at Hilton Sydney.

I very much appreciate your views and observations, which we have taken on board; and I do hope we will have another opportunity to welcome you back to Hilton Sydney in future.

Sincerely,
Felix Busch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
salt pond village
Level Contributor
82 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed May 17, 2013

great hotel. executive level was well worth it: breakfast quickly, afternoon tea, wine and nice snacks you can make a meal of in evening. great location. hop on train from airport to drop you few blocks from hotel. easy walk to Harbour, Botanical Gardens, Opera House. great staff, allowed us to ck in early - just let them know you are flying in that day and they will work hard to have room available. smooth checkin. GREAT pool, workout facility, even had spinning bikes so bring your shoes for your own work out or classe available. didn't want to leave and head over to nearby Sheraton, but had to for conference...

Room Tip: get up high and to the executive floor if possible
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeeGatos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at Hilton Sydney, responded to this review, May 20, 2013
Thank you for sharing your feedback on Trip Advisor following your visit to Hilton Sydney and I appreciate your comments.

I am glad you enjoyed the Executive floor benefits and we all hope to see you again very soon for another great experience!

Sincerely,
Felix Busch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed May 15, 2013 via mobile

My girlfriend and myself found our stay here to be perfect. From a very friendly and professional reception team to a spotless room. We felt the slightly above average price is justified in what you get, not to mention the great location. Wouldn't hesitate to return.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WHGaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at Hilton Sydney, responded to this review, May 15, 2013
Many thanks for your review following your stay with us.

I appreciate your great comments and look forward to having the pleasure of welcoming you back to Hilton Sydney in the not too distant future.

Sincerely,
Felix Busch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Sydney

Property: Hilton Sydney
Address: 488 George St, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Sydney
#17 Business Hotel in Sydney
#20 Romantic Hotel in Sydney
#35 Luxury Hotel in Sydney
#36 Family Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Sydney 5*
Number of rooms: 579
Official Description (provided by the hotel):
Superbly located in the hub of the city, Hilton Sydney has magnificent views and convenient access to iconic attractions including the spectacular Sydney Harbour and Opera House. Offering contemporary design that fulfils comfort and style, outstanding facilities and exceptional service, Hilton Sydney is a must for both domestic and international guests and Sydneysiders alike. Choose from stylish guest rooms and luxury suites, and rejuvenate the body and mind at LivingWell Premier Health Club with the latest gym facilities, swimming pool and stunning day spa. Sample two stylish and distinctive bars in the progressive, sleek cocktail bar, Zeta Bar with its international team of mixologists and the iconic, Victorian live music hub that’s Marble Bar. Enjoy a coffee, light meal or delectable dessert in the patisserie at Caffe Cino and one of Australia’s leading chefs and restaurateurs, Luke Mangan, provides a definitive Sydney dining experience at the award winning, glass brasserie. ... more   less 
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Also Known As:
Hilton Sydney Hotel Sydney
Hilton International Sydney
Sydney Hilton International
Hilton Hotel Sydney

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