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“Perfectly fine”
Review of Hilton Sydney

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Hilton Sydney
Ranked #40 of 179 Hotels in Sydney
Certificate of Excellence
GreenLeadersBronze level
Reviewed July 4, 2012

The rooms and service are classic Hilton. The restaurant (Glass) is very nice. The location is unbeatable for business travellers.

  • Stayed: June 2012, traveled on business
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1  Thank K-Sub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Thank you for your comments and we are thrilled you enjoyed your stay at Hilton Sydney.

Please do visit us again soon!

Sincerely,

Michael Bourne
General Manager

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3,435 - 3,441 of 4,605 reviews

Reviewed July 3, 2012

After booking the Hilton for a 'girls weekend' away and having a wonderful time and not being able to find one single fault with the Hilton I decided to go ahead and book again a few weeks later for a 'romantic weekend' away with my husband. The first visit was NOT a one off. Yet again, the Hilton went far beyond any of our expectations. 5 star service all the way. This booking we were met by the floor manager on arrival and upgraded to the Relaxation Room as a returning guest. What a lovely surprise and an amazing room. The hotel is stunning and we ate and drank in the Zeta Bar, Marble Bar and also breakfast in the Glass Brasserie. Each place was wonderful (breakfast needs a review all of its own!) I have to give a special mention to all of the wonderful staff at the Hilton. Each person we came across was incredibly professional and can make a big difference to a stay. Whoever is training the staff here are doing a wonderful job :) Keep up the great work and we will be back again, again and again.

Room Tip: Maybe a request for newly refurbished rooms. Each time we have stayed here we have automatically bee...
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  • Stayed: June 2012, traveled as a couple
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Thank AngeMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 11, 2012

Thank you very much for your review about your stay at Hilton Sydney.

It is our pleasure to have made your stays memorable and thank you for your lovely comments pertaining to our friendly team. We always strive to deliver excellent service in every aspect and I am delighted that you were pleased with your experience with us.

We all look forward to serving you again very soon.

Yours Sincerely,

Michael Bourne
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2012

We booked the 'Romance Package' for one night.

PROS: The location is great – just across the Queen Victory Building and adjacent to the Galeries Victoria. The staff at the front desk were very friendly. Because the hotel is relatively new, the rooms were very clean and tidy. The breakfast buffet was very good, the service in the restaurant was exceptional and the food is well done.

CONS: The concierge was not helpful.

IN CONCLUSION: It's a great place for a short stay, close to everything in the city.

  • Stayed: June 2012, traveled as a couple
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3  Thank trollhealer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

We appreciate your feedback following your stay at Hilton Sydney.

It is always wonderful to read that our guests such as yourself have enjoyed our facilities and the perks of our location.

However, I was sorry to read that you did not find Concierge to be helpful and would greatly appreciate further feedback pertaining to this experience, as this is not typically the feedback we receive.

Many thanks for your time and I look forward to hearing from you soon.

Sincerely,

Michael Bourne
General Manager

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Reviewed July 2, 2012

This hotel is very close to Darling Harbour, shops and parks so a brilliant location for Sydney. It was an easy walk down to the Harbour Bridge and Opera House too.

The hotel itself was superb, with large bedrooms and excellent service.

  • Stayed: December 2011, traveled as a couple
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1  Thank Judy63_04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Thank you for your comments.

I am delighted you were pleased with your experience and we all look forward to welcoming you back to Hilton Sydney very soon.

Sincerely,

Michael Bourne
General Manager

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Reviewed July 1, 2012

Stayed for 2 nights in a standard room.

Modern fixtures. But very very tiny. Windows are only 2 small slits. And internet is a whopping AUD29+++ per 24hrs.

Should have chosen Sheraton or the Shangri-la for the same room rate that the Hilton charged me,

Room Tip: Avoid if you prefer a decent size room. All the standard rooms are tiny size (see floor plan)
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  • Stayed: July 2012, traveled on business
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8  Thank Lance-Travellot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Thank you for posting your feedback about your visit to Hilton Sydney.

Should you choose to return to Hilton Sydney in future, you may prefer to stay in one of our Relaxation rooms which promises a generous amount of space and includes access to the Executive Lounge, providing you with complimentary internet.

Thank you again for your time and I hope we will have another opportunity to serve you again in future.

Sincerely,

Michael Bourne
General Manager

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Reviewed June 30, 2012

Great location, good service, seems to be set up for business travellers

The rooms are not big but well presented out and to a high quality, breakfast and internet were expensive

  • Stayed: July 2012, traveled on business
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1  Thank crosscountrykiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Thank you for your review regarding your stay at Hilton Sydney.

I am pleased you enjoyed your stay and whilst our breakfast and internet charges are in line with other five star hotels in the area, we have taken on board your comments and truly appreciate your feedback.

Thank you once again and I do hope we will have the pleasure of serving you again in the very near future.

Sincerely,

Michael Bourne
General Manager

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Reviewed June 30, 2012

At the time of writing, it has been three stays at the Sydney Hilton. There is no denying that the room is small. The hotel's location is exceptionally good, just near Pitt St Mall, across the road from Queen Vic Building and a brief underground stroll to Town Hall Station. The room, while small are well very planned so that it still feels large enough as not be cramped. It is comfortable and inviting, with an excellent work desk. The bathroom is also well mapped out with a separate shower and bath (something I wouldn't expect in hotel room where space was at a premium). The staff have always been friendly and helpful. The gym/ pool/ sauna/ spa is run as a separate business but is an impressive set-up. I have no hesitation in staying at this property and, similarly, no hesitation in recommending it.

Room Tip: It never matters what the hotel is, an upgraded room is always better than the basic room.
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  • Stayed: June 2012, traveled on business
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3  Thank MaxwellSmart86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Thank you for your feedback following your visits to Hilton Sydney and it is wonderful to read you were pleased with your experiences at our hotel.

We appreciate your time taken to share this review and we all look forward to welcoming you back to Hilton Sydney in the not too distant future.

Sincerely,

Michael Bourne
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Sydney

Address: 488 George St, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Sydney
#14 Spa Hotel in Sydney
#17 Business Hotel in Sydney
#20 Romantic Hotel in Sydney
#36 Family Hotel in Sydney
#39 Luxury Hotel in Sydney
Price Range: $173 - $587 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Sydney 5*
Number of rooms: 579
Official Description (provided by the hotel):
Superbly located in the hub of the city, Hilton Sydney has magnificent views and convenient access to iconic attractions including the spectacular Sydney Harbour and Opera House. Offering contemporary design that fulfils comfort and style, outstanding facilities and exceptional service, Hilton Sydney is a must for both domestic and international guests and Sydneysiders alike. Choose from stylish guest rooms and luxury suites, and rejuvenate the body and mind at LivingWell Premier Health Club with the latest gym facilities, swimming pool and stunning day spa. Sample two stylish and distinctive bars in the progressive, sleek cocktail bar, Zeta Bar with its international team of mixologists and the iconic, Victorian live music hub that’s Marble Bar. Enjoy a coffee, light meal or delectable dessert in the patisserie at Caffe Cino and one of Australia’s leading chefs and restaurateurs, Luke Mangan, provides a definitive Sydney dining experience at the award winning, glass brasserie. ... more   less 
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Also Known As:
Hilton Sydney Hotel Sydney
Hilton International Sydney
Sydney Hilton International
Hilton Hotel Sydney

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