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“Good value and location but too noisy”

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Cambridge Hotel Sydney
Ranked #40 of 182 Hotels in Sydney
Certificate of Excellence
Reviewed November 16, 2010

Great location walking distance from all Sydney attractions. Stayed in triple room 3rd floor for 4 nights. Very noisy between weekend hen parties and also cleaning stock room adjoining, constant use from early morning, doors very squeaky (would advise bit of oil)and noise seemed to travel. Reception staff were great, very helpful and spent time advising us where to go. Also, could not split the bill at end of trip as already had taken money from credit card which was used as security only. Was not advised of his when we checked in. Overall bar noise, good value for money. Also recommend that cleaning staff clean mirrors in bathroom as when steamed up can't repeat online what previous client wrote :-)

  • Stayed: October 2010, traveled with friends
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Thank DebIRE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CambridgeHotel, General Manager at Cambridge Hotel Sydney, responded to this reviewResponded November 17, 2010

Dear DebIRE,

Thank you for taking time to let us know about your stay with us. I have noted the concerns raised and will action these immediately with all Managers concerned. We pride ourselves on guest satisfaction and thank you once again for your comments. Let me assure you we take all feedback in every instance very seriously.

We look forward to welcoming you back to the hotel.

Kind regards,

Steven Gargano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,071 - 4,077 of 4,524 reviews

Reviewed November 15, 2010

This was just such a great & friendly hotel! The staff there knew everything about all the places we wanted to visit in Sydney while I stayed there and they gave great recommendations on places to eat and tours to do.

It has a really cool vibe when you walk in and even has a bright yellow scooter in the foyer. We stayed in the deluxe spa suite which was well worth what we paid.

One of the best places I've stayed in Sydney - highly recommend

  • Stayed: November 2010, traveled as a couple
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Thank adventurers_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CambridgeHotel, General Manager at Cambridge Hotel Sydney, responded to this reviewResponded November 16, 2010

Dear Adventurers_9,

Thank you so much for taking your time in sharing your experience at Quality Hotel Cambridge. The staff is what makes the hotel stand out and it is truly gratifying to hear that we are achieving our goals in providing superior guest service. I have passed on your comments to all staff and we look forward to welcoming you back to the hotel in the near future.

Kind Regards,

Steven Gargano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2010

We stayed at this hotel on our way to a wedding in the Hunter Valley and had a few problems with the booking, which was a last minute deal through Expedia. The room we were offered was not of a type or standard we were expecting based on our booking confirmation. However I can only applaud the way the hotel management have dealt with this issue and resolved it for us in a totally professional and very courteous way. Our poor opinion has been wiped away. This hotel is in a great location - just be very clear that you know what you are getting in terms of a room when you book. My congratulations to the hotel team - you know your stuff.

  • Stayed: October 2010, traveled as a couple
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Thank 1Wgtn1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CambridgeHotel, General Manager at Cambridge Hotel Sydney, responded to this reviewResponded November 16, 2010

Dear Steeplerock,

Thank you so much for sharing your experience at the Quality Hotel Cambridge. We are truely greatful of client feedback in every instance. Myself, the management and staff pride ourselves on actioning all guest feedback. It is only through this feedback that we know what we are doing right and where we can improve.

Thank you once again and we look forward to welcoming you back at the hotel.

Kind Regards,

Steven Gargano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2010

We booked a premier room and paid on average 165 AUD per night. The room was spacious and clean. Staff friendly and helpful. Great Location - lots of nice little bars and restaurants within walking distance. The car park is dark and narrow and for 25 AUD (20 on the weekend) not cheap. Overall good value for money and I can recommend this hotel!
Comment to the management for improvement: we looked at the guest laundry room and decided not to wash our clothes there. It could use a good cleaning! A soap dish in the bathroom would be a helpful accessories as we were trying to keep the soap from sliding into the sink all the time with whatever we could find.

  • Stayed: October 2010, traveled with family
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Thank Amandiene31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CambridgeHotel, General Manager at Cambridge Hotel Sydney, responded to this reviewResponded November 16, 2010

Dear Amandiene31

Thank you for choosing Quality Hotel Cambridge for your recent stay in Sydney. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests' satisfaction is our main priority.

In regards to car parking, we regularly audit all car parking surrounding the hotel and our parking charges are the most competitively priced.

Again, we thank you for the comments and from your feedback we will be placing new tiles on the floor of the guest laundry as well as re-painting and refreshing the guest laundry area.

We look forward to welcoming you back to the hotel.

Kind Regards,

Steven Gargano
General Manager

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Reviewed November 9, 2010

The Quality Hotel Cambridge is a great value, and suited our needs perfectly. We were looking for a clean and comfortable hotel in a safe location within easy reach of public transportation, and the Quality Hotel didn't disappoint. The Museum stop on the City Rail is just a ten minute walk down Oxford Street. There is also a grocery store and liquor store just two blocks up the street, as well as numerous restaurants within an easy walk of the hotel. The front desk staff were friendly and helpful every step of the way. We stayed in two different rooms (left Sydney to travel to Cairns, then returned for another night's stay), and both were spacious and clean. We'd definitely recommend the Quality Hotel to anyone looking for a good mid-range hotel in Sydney.

  • Stayed: November 2010, traveled as a couple
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Thank Luv2Go44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CambridgeHotel, General Manager at Cambridge Hotel Sydney, responded to this reviewResponded November 16, 2010

Dear Luv2go44,

Thank you for choosing Quality Hotel Cambridge for your recent stay in Sydney. I hear you had an enjoyable time at our hotel.
It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration, I have passed on your comments to all staff and we hope to see you again soon at the Quality Hotel Cambridge.

Kind Regards,

Steven Gargano
General Manager

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Reviewed November 7, 2010

We arrived early for our weeks stay and our room wasnt ready, but instead were given towells, soap and a storage room key and told we could make use of the showers and pool were in case we wanted to freshen up from our flight. We did exactly that (Showers were clean and exactly what was needed) then popped on a bus (just at the end of the road) and headed to the beach all day! Our room was ready when we got back and was so pleased!! The size of the room was spectacular and the bathroom was lovely. The room was freshened up every day and were given fresh towels every day. Those small details really make a difference. We tried the breakfast which was a buffet once. It was ok, there was a good selection but the waitress was quite abrupt... when the staff on the desk and around the hotel were so nice this was a surprise! The location was perfect, right in the centre of Surrey Hills, and a 10 min walk to the harbour, and 20 min walk to the Paddington (for the saturday market, a must if in Sydney!). I really would recommend this hotel and in fact already have, to my friends who are staying next year.

  • Stayed: March 2010, traveled as a couple
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Thank skylapuds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CambridgeHotel, General Manager at Cambridge Hotel Sydney, responded to this reviewResponded November 9, 2010

Dear Skylapuds,

Thank you very much for taking your time to share your experience during your stay. It is through guest feedback that we know what we are doing correctly and where we need to imrpove. Myself, Managers and staff strive for guest satisfaction and I am truly pleased here that we meet and exceeded your expectations.

I have passed on your comments for staff and we look forward to welcoming you back at the hotel in near future.

Kind Regards,

Steven Gargano
General Manager

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Reviewed November 6, 2010

We booked this hotel through the internet and when we arrived we were allocated a room in the pool block. We immediately asked to be moved as this was very noisy, basic and dark. We could not get a change as the hotel was full and was asked to return the next morning. Fortunately we found the staff and especially Raphel ? was very helpful and when we returned the same day we had been allocated a room on the 5th floor which was a 100% improvement on the first one. We were informed that the block that we had initially had stayed in, was due for demolish, it needs to be!
However the new room was clean and had a small kitchen facilities, sitting area and seperate bedroom. The hotel is well located for the centre, and Darling harbour although is a walk to circular quay, you can buy the mymulti pass and get buses around the city, including the quay, Bondi, and ferries to Manly etc. Next to the hotel there is Crown street with some really good restaurants and take outs.
The hotel is comfortable and clean, and we would recommend it, as its great value for money, as long as your not in the pool block!

  • Stayed: October 2010, traveled as a couple
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Thank Never_om
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CambridgeHotel, General Manager at Cambridge Hotel Sydney, responded to this reviewResponded November 9, 2010

Dear Never_om,

It was a pleasure to have you stay with us and I thank you for sharing your experience. It is always great to hear when we were able to make your stay comfortable..

I have passed your comments on to all staffs and we look forward to welcoming you back to the hotel in the near future.

Kind regards,

Steven Gargano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cambridge Hotel Sydney

Address: 212 Riley St | Surry Hills, Sydney, New South Wales 2010, Australia (Formerly Quality Hotel)
Phone Number:
Location: Australia > New South Wales > Sydney > Surry Hills
Amenities:
Business Center with Internet Access Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#17 Best Value Hotel in Sydney
#39 Luxury Hotel in Sydney
#40 Business Hotel in Sydney
#50 Romantic Hotel in Sydney
Price Range: $98 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cambridge Hotel Sydney 4*
Number of rooms: 149
Official Description (provided by the hotel):
The 4 star Cambridge Hotel offers multi-award winning accommodation located in the heart of Sydney's Surry Hills. Many of our 149 guest rooms and suites offer stunning city-scape views from their private balconies. The hotel is within easy walking distance of Sydney's main attractions, and is ideally located for accessing Darling Harbour, Chinatown, Cockle Bay Wharf and Sydney's Iconic Landmark's such as the Opera House and Harbour Bridge. Facilities include 24-hour reception and room-service along with a rustic Italian restaurant. All rooms enjoy complimentary tea and coffee making facilities, in-room safes and comfortable bedding. Parking is available at the hotel with 5 basement levels of parking for guests to use (fees apply) ... more   less 
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Also Known As:
Quality Hotel Sydney
Quality Inn Sydney

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