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Cambridge Hotel Sydney
Ranked #39 of 181 Hotels in Sydney
Certificate of Excellence
Reviewed July 5, 2010

We wanted somewhere interesting, out of the CBD and as far as location goes it was ok albeit the "wrong" end of Crown Street, still felt safe and it was a comfortable walk to Crown Street restaurants as well as the CBD. The staff were ok, no one and nothing stood out one way or the other. The restaurant food however stood out for being very unappetising. BLT was dried out and inedible, French Onion soup like dish water with cold dried out cheese on toast. Twice housekeeping staff walked into the room after a very short knock, it could have been embarrassing but luckily it wasn't. When I rang the day after check out realising i'd left a special pillow behind, I was told that housekeeping didn't have it.I know I left it on the bed, very disappointed. I won't be back.

  • Stayed: June 2010, traveled as a couple
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Thank NeneTamworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CambridgeHotel, General Manager at Cambridge Hotel Sydney, responded to this reviewResponded October 16, 2012

Dear Nene Tamworth,

Thank you very much for your feedback.

It was pleasing to hear that you liked the location of our hotel, many guests find it handy to the City, but we are sorry to hear that our restaurant and Housekeeping service did not meet your expectation.

I am please to let you know that the issues you experienced should not be a problem now. Firstly, a new housekeeping company has contracted to provide an improved service, and so far the feedback we have received have been positive; secondly a new modern Italian restaurant and a new bar will be opening in Mid-November this year on our ground floor replacing the old facilities. Additional to this, a new 5-star apartment hotel will added to our accommodation choices, just next door, late this year.

We are not stopping our efforts to improve our standard of service and hospitality. I hope that this isolated occasion will not deter you from staying with us again.

We look forward to welcoming you back to Cambridge Hotel in the future.

Warm regards

Steven Gargano
General Manager

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4,097 - 4,103 of 4,507 reviews

Reviewed July 2, 2010

I've stayed at Cambridge Hotel on many occasions, mainly due to the convenient location, right next to Oxford St and a 15min walk into town. The rooms are bit hit and miss in terms of quality and size, but generally clean. Not all rooms are necessarily the quietest for sleeping. It's good for business travellers if you don't have such high expectations.

  • Stayed: March 2010, traveled on business
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1  Thank shezz84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CambridgeHotel, General Manager at Cambridge Hotel Sydney, responded to this reviewResponded October 21, 2012

Dear shezz84,

Thank you very much for choosing to stay with us again.

I am glad that the location of our hotel was convenient to your needs. Indeed, many guests comment on the easy access to Sydney CBD and business activities from our hotel.

We are always working to improve the best service to our guest, a lot of things have been updated, such as new high speed internet wifi, new digital big screen TV with Foxtel channel service, new restaurant and bar on ground floor, etc. a new 5-star apartment hotel will added to our accommodation choices, just next door, late this year. Please see our website to check out the new changes;

Thank you very much again for the review after your stay. We look forward to welcoming you back to our hotel in the future.

Warm regards

Steven Garagno
General Manager

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Reviewed June 30, 2010

this is our second stay, but this time with teenage girls, so we had the one bedroom unit. To our delight both TV and airconditioning unit in both rooms.
Staff were very freindly and eager to help.
For me, the biggest plus was the balcony, as i smoke and suffer claustrophobia.
Down side, the pool and spa was only just tepid, certainly not warm enough to enjoy.
We will definately stay again.

  • Stayed: June 2010, traveled with family
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1  Thank thefranklin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CambridgeHotel, General Manager at Cambridge Hotel Sydney, responded to this reviewResponded October 16, 2012

Dear thefranklin,

Thank you very much for choosing to stay with us again and for taking the time to give us feedback after your stay.

I am glad to hear that you had enjoyable time at our hotel. It was pleasing to hear that the room met your expectation and comments about the assistance given to you by our staff were much appreciated by all.

The pool and spa issues have been passed on to the Maintenance department, and the temperature is regularly checked to make sure it is right at all times.

We are always striving to achieve the highest level of guest satisfaction, thank you very much for your feedback which helps us to improve our standard of service.

We look forward to welcoming you back to our hotel in the near future.

Warm regards

Steven Gargano
General Manager

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Reviewed June 25, 2010

Friends recommended this hotel on the edge of the city centre.
Such a good handy location - sort of boutique style hotel but with all comforts.
Rooms have been renovated and the staff are so helpful.
Good meals in the resaurant .
A must to recommend !

  • Stayed: June 2010, traveled as a couple
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2  Thank taniaac8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CambridgeHotel, General Manager at Cambridge Hotel Sydney, responded to this reviewResponded October 16, 2012

Dear taniaac8,

Thank you very much for choosing to stay with us and for taking the time to share your experience with us.

I am glad to hear that we met your expectation during your stay with us. The wonderful comments about the assistance given by our staff and meals in our restaurant were much appreciated by all. Also I am happy to hear that the hotel’s location was to your liking, indeed, many of our guests comment on the easy access to Sydney’s prominent landmarks from our hotel and the area which the hotel is located is tourist attraction for its vibrant dining, fashion, entertainment scene.

Thank you very much for your feedback again.

We look forward to welcoming you back to our hotel in the near future.

Warm regards

Steven Gargano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2010

Booked two nights, had not stayed here previously but familiar with the vicinity. From start to finish, service super friendly and helpful, room inexpensive but great. Location is just around corner from Oxford Street where you are never stuck for a great meal and a social atmosphere, and within minutes from everywhere else. Will stay there again.

  • Stayed: June 2010, traveled as a couple
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Thank AdelaideWanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CambridgeHotel, General Manager at Cambridge Hotel Sydney, responded to this reviewResponded July 11, 2010

Dear AdelaideWanderlus,

Thank you for your great feedback.

It is great to hear that you enjoyed your stay in the hotel.

The staff , management and myself look forward to welcoming you when you are next in Sydney.

Kind regards,

Steven Gargano

General Manager
Quality Hotel Cambridge

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Reviewed June 7, 2010

This hotel is located on very convenient bus route to Circular Quay which is an essential requirement for any tourist. The Hotel staff were very helpful and pleasant and the rooms left nothing to be desired.

  • Stayed: May 2010, traveled as a couple
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Thank Defaoite01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CambridgeHotel, General Manager at Cambridge Hotel Sydney, responded to this reviewResponded July 11, 2010

Dear Defaoite01,

Thank you for your great feedback.

It is through the guest feedback we know what we are doing right.

We are glad to hear that you enjoyed your stay in the hotel and we look forward to welcoming you when you are next in Sydney.

Kind regards,

Steven Gargano

General Manager
Quality Hotel Cambridge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2010

Within walking distance of most attractions. (Good Point)
Breakfast expensive $6.50 for a cereal if taken in the rooms. (Expensive)
Booked 2 rooms one the size of the SCG the other the centre square of the SCG. (Disappointed 2nd Room)
Both very noisey facing Riley Street. No sound proofing to windows. (Worst Point)
$112 to park car under hotel, should be free for guests. (Greedy)
No Sauna or Gym found as advertised on web pages?
If you want a good nights sleep I do not recommend this hotel, unless you can get a room not facing the main street.

  • Stayed: May 2010, traveled with family
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1  Thank adrianwc18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CambridgeHotel, General Manager at Cambridge Hotel Sydney, responded to this reviewResponded July 11, 2010

Dear Adrianwc,

Thank you for posting the feedback on Tripadvisor. We are truly grateful of guest feedback.

We pride ourselves on being great value for money and constantly audit our competitors pricing ensuring that our guest are receiving a great deal.The cereal price is comparable and competitive amongst other Sydney Hotels, cafes and restaurants..

The car park price is again very competitive with other secure car parks in the area.As with menu pricing for restaurant we are constantly monitoring the car park rates in Sydney. I can guarnatee that we offer the best available rate in the area.

Our hotel charges a car park fee of $20.00 Sunday - Thursday and $25.00 for Friday and Saturday for every 24 hours with unlimited entry and exits.

Rooms size varies and when we receive a booking for 2 or more rooms we try to allocate all rooms on same floor.

The hotel is currently refurbishing with extra facilities to enhance guest experience.

Adrainwc, I look forward to hearing from you to discuss the matter raised. please contact me on 02 9215 5107.

Kind regards,

Steven Gargano

General Manager
Quality Hotel Cambridge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cambridge Hotel Sydney

Address: 212 Riley St | Surry Hills, Sydney, New South Wales 2010, Australia (Formerly Quality Hotel)
Phone Number:
Location: Australia > New South Wales > Sydney > Surry Hills
Amenities:
Business Center with Internet Access Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#38 Luxury Hotel in Sydney
#40 Business Hotel in Sydney
#50 Romantic Hotel in Sydney
Price Range: $99 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cambridge Hotel Sydney 4*
Number of rooms: 149
Official Description (provided by the hotel):
The 4 star Cambridge Hotel offers multi-award winning accommodation located in the heart of Sydney's Surry Hills. Many of our 149 guest rooms and suites offer stunning city-scape views from their private balconies. The hotel is within easy walking distance of Sydney's main attractions, and is ideally located for accessing Darling Harbour, Chinatown, Cockle Bay Wharf and Sydney's Iconic Landmark's such as the Opera House and Harbour Bridge. Facilities include 24-hour reception and room-service along with a rustic Italian restaurant. All rooms enjoy complimentary tea and coffee making facilities, in-room safes and comfortable bedding. Parking is available at the hotel with 5 basement levels of parking for guests to use (fees apply) ... more   less 
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Also Known As:
Quality Hotel Sydney
Quality Inn Sydney

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