I'll start with the few good points about the hotel: Location. Right on Kings Cross, but not in it; and a leisurely 15-20min stroll to City / Oprah House.
Staff at front desk were also friendly during checkout.
Buffet breakfast looked reasonable, although I did not try. I wet in one morning to get a coffee as I had 'free' breakfast included in my rate. When one of the staff members saw me placing a take away cup under the self serve machine, they were quick to come up and tell me not to worry about that machine, "come to the bar and we'll make you a 'real' coffee with our machine". So I did, and when going to collect my coffee another staff member tried to charge me for it. I explained I had breakfast included in my rate, and the staff member offered me this coffee. He still wouldn't have it and i ended up just walking out (I did give my room number but it didn't show up on the bill).
The fixtures, fittings and fit out the building though - as stated in the heading, extremely tired and well overdue for a touch up! Straying on the 7th floor, I was greeted with a foul, musky stench when exiting the elevator. When I next went through reception I made a point of asking one of the staff to please investigate and spray some air freshener or something... The guys I spoke to appeared to be the manger on duty, and responded with a "Right away Sir, I will inspect the floor myself and see to it that some air freshener is deployed...". Of course over the next 3 days nothing had changed, there was no air freshener; I basically just had to hold my breath and run from from room to the lift each time I was coming or going.
The room itself, would have been great; 15-20 years ago.... Everything was old, worn, and felt dirty - one of those hotel rooms where you are not comfortable sitting on the furniture...
How the hotel retains a 4 star rating, how the IHG group can let a property slide to that state without doing anything, and how they can charge what they do for a room per night; are all well beyond me!
Internet is also expensive, poor quality, and if you only have a device that runs on wireless (which is most things this day in age, aside from the odd laptop that has a lead socket) - forget it!!!
- Official Description (provided by the hotel):
- Holiday Inn Potts point is a 4-star, contemporary hotel located just 5 minutes from the city in cosmopolitan Potts Point. Each of our modern 286 guestrooms come equipped with a choice of soft & firm pillows, 32-inch flat screen TVs, high speed internet access and comfortable en-suite with dual pressure shower head. Enjoy spectacular views to Sydney Harbour or an outlook onto vibrant Potts Point from the comfort of your room. Experience some of Sydney’s best bars, cafes and restaurants only moments from our doorstep and explore the historical architecture and cultural embellishments Potts Point is renowned for. Kings Cross train station is located adjacent to the hotel. Just one stop will take you into the CBD and in the other direction it's just two stops to Bondi Junction, making Potts Point an ideal base for exploring both the city and the beachside eastern suburbs. Hotel facilities include the Mediterranean-themed Sirocco Bar & Restaurant, open for breakfast, lunch and dinner, a fitness centre, guest laundry and secure carpark. ... more less
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- Also Known As:
- Holiday Inn Potts Point - Sydney Hotel Sydney
- Holiday Inn Sydney
- Sydney Holiday Inn