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“Dirty Room” 2 of 5 bubbles
Review of Holiday Inn Old Sydney

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Holiday Inn Old Sydney
Ranked #44 of 179 Hotels in Sydney
Certificate of Excellence
GreenLeadersBronze level
Bronschhofen
Level Contributor
56 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Dirty Room”
2 of 5 bubbles Reviewed January 8, 2014

When we arrived we entered a completely dirty room. The very old furniture should be replaced, The rooms in this Hotel are far too expensive for what you get. We loved however the little roof pool with a wonderful view to the Harbour Bridge and the big Cruse Liners. Nevertheless: We never would return to this hotel.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Tiger49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMHIOldSydney, Hotel Manager at Holiday Inn Old Sydney, responded to this review, January 8, 2014
Dear Tiger49,

Thank you for taking the time to review our hotel. I note that you stayed at our hotel in March 2013. I sincerely apologise that you were checked into a dirty room.

Since April we have made several changes to the hotel and this has included the preventative maintenance program which we conduct.

The hotel has ordered new furniture for our lobby, restaurant and bar which will start arriving next month and should make a noticeable difference to our public areas. We are also currently in the process of reviewing some of the furnishings in our guest rooms which require updating.

Thank you once again for your constructive feedback, I apologise that the hotel let you down.

Kind regards,

Rob & Team Holiday Inn Old Sydney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,242 reviews from our community

Traveler rating
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    352
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (576)
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Erina, Australia
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed January 7, 2014

We have stayed at the Old Sydney Holiday Inn twice now. The location is perfect, in the centre of the rocks, good for Rocks Markets on the weekend, right outside your door, and plenty of pubs and restaurants around you.
Circular Quay is just across the road and down the stairs, where you will find fabulous harbour views as well as some of Sydneys best restaurants.
Rooms are nice and clean, the reception staff are friendly and helpful.
Bar, when open, is OK. Would be better to go to the next corner where the pub is better stocked.
It is the perfect location to explore Sydney.

Room Tip: Get a room away from the front of the hotel so you dont have the noise of people coming out of the p...
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KezziD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMHIOldSydney, Hotel Manager at Holiday Inn Old Sydney, responded to this review, January 9, 2014
Dear KezziD,

Thank you for taking time to review our hotel and for your loyalty to our hotel. Thank you for your positive comments about our staff and rooms.

Thank you for also sharing your tips about the Rocks Markets etc.

We hope to be able to welcome you back again soon.

Kind regards,

Rob & Team Holiday Inn Old Sydney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmerston North, New Zealand
Level Contributor
129 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed January 6, 2014

Right in the heart of 'The Rocks' area of Sydney. Handy to Circular Quay and at least half a dozen of the oldest pubs in Sydney. Thanks to all the staff especially Penny at check In and the rooftop bar staff on New Year's Eve, well done!

Room Tip: The best Corner room, top floor, one way looks to the Harbour Bridge the other the Opera House
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Allanh50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMHIOldSydney, Hotel Manager at Holiday Inn Old Sydney, responded to this review, January 9, 2014
DearAllanh50,

As a Senior Reviewer thank you for taking the time to review our hotel. Thank you for your positive feedback about our staff from the NYE celebrations. I have shared your comments with Penny and the team. The staff certainly worked very well on such a busy day and I am very proud to work with them.

I trust that you enjoyed the beverages from the rooftop bar and the spectacular fireworks !Thank you for also uploading a photo of your stay to share with others.

We hope to be able to welcome you back fro NYE 2014!

Kind regards,

Rob Stewart

Hotel Manager
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Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed January 6, 2014

Stayed here for prior to a friends wedding and the location is simply the best in Sydney. The building is just a minutes walk from the main central quay and right beside the Harbour bridge. Rooms are arranged in a sort of triangle around a central atrium and despite the large space it doesnt appear to echo like some tall and big buildings do.

Rooms are nice, very clean and well presented. Reception is onhand for any little odd requests and as you can imagine the night before a Wedding there were a few.

Our rate included breakfast but we slept in such was the comfort of the large double bed so missed brekki.

For us it was the location that sold it, you couldnt want for a better location right by the waterfront.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jennyjones1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMHIOldSydney, Hotel Manager at Holiday Inn Old Sydney, responded to this review, January 8, 2014
Dear Jennyjones1,

As a Senior Reviewer thank you for taking the time to review our hotel. I was pleased to read that you enjoyed your stay with us.

I trust that the wedding was a success and that everybody had a great day. Apologies that you missed breakfast but am happy that you had such a restful sleep.

Thank you for choosing to stay with us, wishing you a happy 2014.

Kind regards,

Rob & Team Holiday Inn Old Sydney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
42 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed January 5, 2014

this hotel is in a brilliant position. It fronts onto the Rocks district with good restaurants/bars. When there isn't a cruise ship in harbour, the view of the Opera House and Bridge is pretty good (better from the roof pool area though).

The rooms are simple but fine. The breakfast is very good. you can get the hop on/hop off bus just outside and the Circular Quay trains and ferries are 10 minutes meander away.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank flipandjude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMHIOldSydney, Hotel Manager at Holiday Inn Old Sydney, responded to this review, January 8, 2014
Dear flipandjude,

As a Senior Reviewer thank you for taking the time to review our hotel. I was please to read that you enjoyed your stay with us.

Wishing you a positive 2014.

Kind regards,

Rob & Team Holiday Inn Old Sydney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockport, UK
Level Contributor
113 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed January 3, 2014

13.11.13 - 20.11.13: As people who love to 'walk the city' when away, the location of this hotel is ideal. Surrounded by lots of small shops and cafe/bars/restaurants, it is in many ways one of the best locations in the World for people who enjioy the 'buzz' of a city.
The hotel is not luxurious, but is very comfortable. The ameneties were all you would expect and the staff were helpful and friendly. The room was clean and tidy and although not spa ious was certainly big enough. The FREE wifi and computers in the reception/lounge is to be applauded and other hotels should follow this trend.
Although the hotel offers reakfast, the wide choice of places just a few metres away is such that we never got the chance to try it during our 7 night stay. The bar is well stocked and despite being open, is often without a bartender and you need to ask at reception if they can find someone to serve you.
Would recommend anyone who enjoys being where it's at to stay here.

Room Tip: If you want to see the harbour (but sadly not the Bridge or the Opera House), pay a little extra for...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank FujairahFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMHIOldSydney, Hotel Manager at Holiday Inn Old Sydney, responded to this review, January 5, 2014
Dear FujairahFan,

As a Top Contributor thank you for taking the time to review our hotel. I was pleased to read that you enjoyed your stay with us. Thank you for your kind words about the hotel, the staff and the efforts which we have made to provide free internet in our lobby. We did this with customers such as yourself in mind and it is nice to be acknowledged.

We're glad that you enjoyed the 'buzz' of the city and we hope to be able to welcome you back again in the future. Wishing you a positive 2014.

Kind regards,

Rob & Team Holiday Inn Old Sydney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
166 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed January 2, 2014

Wife and I stayed one night. We are frequent stayers at Holiday Inns, Crown Plaza and Intercontinental group hotels. On this occasion we were disappointed that this usually safe brand let us down. Stayed in one of the rear rooms. Generally, room was clean, furnishings dated. Bathroom was in a very poor state. I hope management looks seriousily at the issue so they dont damage the brand further as we have always enjoyed staying at their hotels.

Room Tip: Check to make sure you have the refurbished rooms
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  • Stayed January 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Bali1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMHIOldSydney, Hotel Manager at Holiday Inn Old Sydney, responded to this review, January 5, 2014
Dear Bali1961,

Congratulations on posting your second review. Thank you for your loyalty and for choosing to stay with us.

Your constructive feedback is much appreciated and I am sorry that you found that our hotel was not up to your usual Holiday Inn standard.

The hotel has already started addressing some of the issues which you have raised.

The hotel is about to embark on a modernisation program which will start with the guest lobby furniture, restaurant and air conditioning systems. We have also started overhauling our room maintenance programs which are delivering very positive results. This includes repairing some of our guest bathrooms and in room furnishings. The program started in late December and will carry on throughout 2014 in stages.

Thank you once again for your feedback,

Kind regards,

Rob & Team Holiday Inn Old Sydney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Old Sydney

Property: Holiday Inn Old Sydney
Address: 55 George St, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > The Rocks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Sydney
#42 Luxury Hotel in Sydney
#43 Family Hotel in Sydney
#47 Romantic Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Old Sydney 4*
Number of rooms: 176
Official Description (provided by the hotel):
The Heritage Listed Holiday Inn Old Sydney is one of Sydney's little secrets,uniquely positioned between the Harbour Bridge and Sydney Opera House within the iconic area of The Rocks. Holiday Inn Old Sydney is the closest hotel to the Overseas Passenger Terminal providing a hassle free accommodation option pre and post cruise. The hotel is closely situated to the Circular Quay Ferry and Railway stations also providing easy access to Sydney Airport via the Airtrain. Each of our 176 guestrooms come equipped with a choice of soft & firm pillows, flatscreen TV's, high speed internet access. Enjoy spectacular views to Sydney Harbour or an outlook onto the historic Rocks from the comfort of your room. Stroll down the harbour-side promenade past the museum of Contemporary Art, to lively Circular Quay and experience an excellent selection of restaurants and bars. Here you can catch a ferry to Manly Beach, Watsons Bay, Taronga Zoo or enjoy a fabulous harbour cruise. Holiday Inn Old Sydney is only moments from the majority of Sydney's best attractions and a variety of great shopping options, including the Rocks Markets, Queen Victoria Building, Pitt Street Mall and Oxford Street. Experience spectacular views of Sydney Harbour, the famous Harbour Bridge and the world-acclaimed Opera House from the famous Holiday Inn Old Sydney rooftop, equipped with heated outdoor pool and spa. Holiday Inn Old Sydney also offers a complimentary business centre with computer and internet access to keep you connected whilst away from home. ... more   less 
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Also Known As:
Holiday Inn Old Sydney Hotel Sydney
Old Sydney Holiday Inn
Holiday Inn Sydney
Sydney Holiday Inn

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