I'm an Australian living overseas. I was back in Sydney in early 2012 and looking for a special gift for my girlfriend. I visited a few different Opal shops in the Sydney CBD. I found the quality of the jewelry at Opal Minded, as well as the very friendly and knowledgable staff, to be first class. I bought a beautiful opal bracelet and my girlfriend was extremely happy. Some months later the bracelt was accidently damaged and Opal Minded were able to repair and ultimately replace some of the stones with a minimum of fuss. I was extremely impressed by the level of customer service and the speed of follow-up; especially considering I am still living outside Australia! All-in-all it was a very pleasurable experience and I have no hesitation in recommending Opal Minded and, in particular, the PR and Sales Mgr, Cathy, to anybody visiting Sydney and looking for the highest quality opal jewelry matched with the highest quality customer service.