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“As Expected” 4 of 5 bubbles
Review of Hard Rock Cafe

Hard Rock Cafe
Ranked #289 of 5,822 Restaurants in Sydney
Cuisines: American, Bar, Australian
More restaurant details
Restaurant details
Good for: Kids, Special occasions, Large groups, Scenic view, Bar scene, Families with children
Dining options: Lunch, Dinner, Brunch, Drinks, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Reservations, Seating, Serves Alcohol, Television, Waitstaff, Wheelchair Accessible, Wine and Beer
Neighborhood: Central Business District
Auckland
Level Contributor
86 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
“As Expected”
4 of 5 bubbles Reviewed July 16, 2013

They are all the same around the world, so one thing you can be assured of is you know what you are going to get not like some restaurants visited in Sydney. Service was excellent, the food good and huge and the place was full and humming. If you don't mind the loud music it is always worth a visit.

Visited July 2013
Helpful?
Thank AucklandDevon11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SydneyAGM, Manager at Hard Rock Cafe, responded to this review, July 23, 2013
Dear Guest,

Thank you for taking the time to send me your review. I'm so happy that you enjoyed your recent visit to the cafe.
Its great to hear that we could provide you with great food and service and hopefully when your back in Sydney you will drop in and say hello.

Kind Regards,
Dave Ryan,
Assistant General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,248 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
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English first
Level Contributor
64 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
“Rather expensive here in Australia”
3 of 5 bubbles Reviewed July 15, 2013 via mobile

We've been to HRC all over the world and this one is a bit expensive compared to others. We always eat the same food: chicken fajitas and a bacon cheese burger. The food basically tastes the same wherever you are. The cocktails are great and there is a large selection. The staff were friendly and our visit was as expected.

Helpful?
Thank Anno1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Amazing service and atmosphere - recommended”
4 of 5 bubbles Reviewed July 13, 2013 via mobile

We went to the Hard Rock in Darling Harbour for lunch this Friday and had a wonderful time. I am in Sydney on business so thought I'd check it out. Myself and my client were looked after so well, the staff were all so helpful and quick to get us anything we asked for. It was obviously very busy but nothing was too much trouble. The staff are a credit to this place, we had such a good time that we came back in for drinks last night. The atmosphere was buzzing! Seemed like a great place to go out on a Saturday night for some fun drinks. I would recommend this place for the staff and atmosphere and will definitely return when I am next in Sydney.

  • Visited July 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Readytojump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SydneyAGM, Manager at Hard Rock Cafe, responded to this review, July 29, 2013
Dear Guest,

Thank you for your lovely feedback, it's great to hear that our waiting staff looked after you so well.
Drop back into us soon and enjoy some more great food and beautiful views.

Kind Regards,
Dave Ryan,
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
“Horrible.”
1 of 5 bubbles Reviewed July 12, 2013

For an established restaurant in Darling Harbour, my expectations was failed marvellously. We were forced to wait for two hours, as they were unable to prepare 19 seats in advanced, in spite of the booking. There was a long wait for the food as well, which was tolerable at best. I ordered the Hickory Smoked BBQ Combo, with the meat being severely charred. The "dessert of the day" was only ice-cream in a cup, which was most unexceptional. All in all, the food was definitely not worth the $55, and I highly recommend people to not eat here.

  • Visited July 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
Thank AmandaLi17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SydneyAGM, Manager at Hard Rock Cafe, responded to this review, July 23, 2013
Dear Guest,

Thank you taking the time to send me your feedback in relation to your recent visit to the café.

I was very disappointed to hear about the negative experience that you had. I just wanted to inform you that all our group menus are optional and we do have a full A la Carte menu available where guests can choose any dish that they like and are not restricted to a set menu.

We do take reservations for parties of 15 people or more and hold the table for a maximum of 15mins after the booking time and when the guests arrive 40 mins after that time they will have to wait for the next available table.

Obviously we will try and facilitate priority seatings as best that we can without inconveniencing guests that are already dining.

Kind Regards,
Dave Ryan,
Assistant General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Level Contributor
14 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Not as good as advertised.”
1 of 5 bubbles Reviewed July 12, 2013

We booked a party package with a group of friends for 12pm. When we arrived, nothing was organised. We were told to wait 30 mins and all preparation will be done. After we waited for about 2.5 hours, we were called in and we had to wait again. It was finally around 3pm that we started eating. The service lady was very rude. The food was not as good as expected. If anyone planning to go for a party or with a big group, please dont go hard rock. not worth it. $55 for a few chicken wings, a main and an icecream cup.

  • Visited July 2013
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SydneyAGM, Manager at Hard Rock Cafe, responded to this review, July 23, 2013
Dear Guest,

Thank you taking the time to send me your feedback in relation to your recent visit to the café.

I was very disappointed to hear about the negative experience that you had. I just wanted to inform you that all our group menus are optional and we do have a full A la Carte menu available where guests can choose any dish that they like and are not restricted to a set menu.

We do take reservations for parties of 15 people or more and hold the table for a maximum of 15mins after the booking time and when the guests arrive 40 mins after that time they will have to wait for the next available table.

Obviously we will try and facilitate priority seatings as best that we can without inconveniencing guests that are already dining.

Kind Regards,
Dave Ryan,
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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