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All reviews darling harbour great location coffee pods washer dryer bedroom suite from town hall station comfortable beds would definitely stay here again a wonderful stay full kitchen enjoyed our stay front desk staff the air conditioning good size stayed for nights central location gym
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Reviewed January 20, 2020

Sussex is such a beautiful. Brand new and amazing.
Although reception spoilt a surprise my partner did for me. Booking was under my name
My partner came on Monday before hand to drop off a small Christmas tree and gifts for the staff to put in my room as a surprise for me.
Whilst I was checking in by myself the staff asked if I had a tree and gifts ? I was a very confused and said it wasn’t for me wrong room.
I checked in and walked to the room with my partner. My partner was expecting the tree and gifts to be set up in the table ready when we walked in the room. There was nothing. I didn’t know anything about this but he looked very upset when we walked in the room but I was excited cause it was such a nice room. 2 mins later a man knocked on the door with a Christmas tree and my partner was shocked and said is that it ? He was like yes. My partner told him there were 2 more boxes of gifts suppose to be with it. He came back 10 mins later with it. Overall my partner was not happy with the outcome and ruined his surprised. Staff not trained

Date of stay: December 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank melissakong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSSussex, Manager at Meriton Suites Sussex Street Sydney, responded to this reviewResponded 3 weeks ago

Dear melissakong, Thank you for taking the time to share your recent experience at Meriton Suites Sussex Street. We are delighted to know that you enjoyed our newest Meriton Suites property located in the heart of Sydney close to Darling Harbour and major attractions. Please accept our sincere apologies for not meeting your expectations with your partner's surprise, your feedback has been duly noted and is greatly appreciated as we continuously strive to better our services. We look forward to welcoming you back in the near future melissakong. Kind Regards, Kate D. Manager on Duty

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Reviewed January 20, 2020

great location , quiet street on weekend , busy during week , close to Darling Harbour , nice new spacious rooms , no views but otherwise great place if rate stays reasonable -particularly on weekend when business demand is lowest will be a great place for non business travel

Date of stay: December 2019
Trip type: Traveled on business
Review collected in partnership with this hotel
Thank Resort52424296483
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSSussex, Manager at Meriton Suites Sussex Street Sydney, responded to this reviewResponded 3 weeks ago

Dear Resort52424296483, Thank you for taking the time to share your experience with us. It was our pleasure hosting you on your most recent trip to Sydney. We are delighted to know that you enjoyed your stay with us in the heart of Sydney, with an abundance of restaurant and entertainment options only moments away. Resort52424296483, we look forward to welcoming you back to stay with Meriton Suites in the near future. Kind Regards, Kate D. Manager on Duty

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Reviewed January 20, 2020

Stayed for work after staying at most other Sydney Meriton hotels. Absolute favourite by far, Classy foyer, fast lifts, clean, friendly and great location near Warfe and Darling Harbour area but close to the CBD side too. Kitchen is well set up, included the little things like coffee pods and salt and pepper which was so appreciated. If you want the apartment space along with quality fit out, stay here when in Sydney next, highly recommended.

Date of stay: December 2019
Trip type: Traveled on business
Review collected in partnership with this hotel
Thank missys39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSSussex, Manager at Meriton Suites Sussex Street Sydney, responded to this reviewResponded 3 weeks ago

Dear missys39, Thank you for taking the time to share with us your recent experience at Meriton Suites Sussex Street. We are thrilled to know you enjoyed your stay with us and the convenience and comfort of our facilities as well as our prime location in close proximity to Darling Harbour and Sydney CBD. missys39, thank you for staying with us and we look forward to welcoming you back to stay with us in the near future. Kind regards, Kate D. Manager on Duty

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Reviewed January 20, 2020

We stayed at Meriton Suites Sussex in the beginning of our two weeks excursion exploring Australia. At the end of our trip we planned on staying at an Airbnb. After discovering that our Airbnb was nothing like the photos we went back to Sussex! It’s soOooOoo nice! We loved it! Great location. The staff was amazing. We needed a room with a tub for our child and the only rooms with tubs are upgraded. After checking in last minute there was only three bedrooms available (which we did NOT need being only a party of 3). Arnthor Sigurdsson gave us a 3 bedroom at a discounted rate just to make sure we were comfortable and had all we needed! My Only complaint is there are no outlets in the bathroom. I don’t how it’s done in Australia, but in the States us ladies get ready in the bathroom and not having an outlet for my curlers was annoying. I had to curl my hair in the living room in front of the mirror next to the kitchen.

Room tip: Outlets needed in the bathrooms!
Date of stay: December 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank 36blairel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSSussex, Manager at Meriton Suites Sussex Street Sydney, responded to this reviewResponded 3 weeks ago

Dear 36blairel, Thank you for taking the time to share with us your recent experience at Meriton Suites Sussex Street. We are delighted to know that you enjoyed your stay with us and that you found comfort and convenience in our luxurious, fully equipped suites in the heart of Sydney. We thank you for your feedback and we look forward to sharing your kind praises with our Guest Service Manager Arnthor. Please know that we do have power outlets available inside the vanity cabinet in the bathroom suite. 36blairel, Thank you for staying with us and we look forward to welcoming you back to stay with us in the near future. Kind Regards, Kate D. Manager on Duty

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Reviewed January 20, 2020

The building is nice and the facilities are well appointed for this level of accommodation. We stayed for 6 nights and as a result, only got a "express" clean for the 6 days we were there. All that is a change in your towels and additional consumables such as toilet paper and tea bags refreshed.

Do not expect anything similar to a hotel service if that's what you are looking for. Some days, the bed wasn't made and dishes weren't even placed in the dishwasher. We constantly had to ask for new soap and shampoo. On one night, nobody even came to do the express service even though we were away from the apartment from 10 am to 8 pm.

I'm not sure if that's what the express service is meant to be, but I also stayed at the Meriton Campbell Street last year and definitely they at least started the dishwasher and wiped down some of the tables etc each night.

Overall the experience is fine, but to rate something as 5 star you really need 5 star accommodation and 5 star service. The facilities and room are approaching 5 star, the service is similar to staying at a roadside motel so I can't say that the experience lived up to expectation.

Date of stay: December 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank D W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSSussex, Manager at Meriton Suites Sussex Street Sydney, responded to this reviewResponded 3 weeks ago

Dear D W. Thank you for taking the time to share with us your recent experience at Meriton Suites Sussex Street. We do apologize that we did not meet your expectations for your stay with us. Rest assured your feedback is duly noted and has been shared with our teams for improvement. D W thank you for staying with us and we do hope we may welcome you back to stay with us at Sussex Street in the future. Kind regards, Arnthor S. Guest Service Manager

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