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“Low class hotel in a high class area!!!”

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Ibis Sydney King Street Wharf
Ranked #96 of 177 Hotels in Sydney
Edinburgh, United Kingdom
1 review
“Low class hotel in a high class area!!!”
Reviewed November 10, 2012

Stayed in the hotel overnight on 17 Oct 2012, I come from the UK and its my second time in austraila and also second time in Sydney, First impressions of the hotel was nice and friendly, and thats where it ended, went in the lift to floor 7 and entered the hallway to a dark uninviting purple corridor, our hotel room was what i would class as cheap and not so very cheerful, bathroom = sit on the toilet and hey the door with a mirror looking back at you saying I know what your doing!!!! , then enter the shower, and your greeted with a few mildew friends. Main suite = fridge..... with nothing in it, blinds that when pulled down you cant see out, super!! but eveyone can see in!!! No safe for money, passports etc, which is standard in every hotel, one seat in the room, hello it was a room for two. Bed was ok, However went down for drinks and a barmaid, which i can only assume was having an off day, was not so welcoming and was told she was about to close up..... hey it was only 9 oclock at night,
In total for it being in the centre of one the most beautiful cities in the world, I was totally disappointed for the quality of the accomodation, as i have been in a few hotels in the world I would rate this as a 3 star at best, take note ibis,Sydney as for the prices you are charging they certainly DO NOT reflect the standards expected!!!!

  • Stayed October 2012, traveled with family
    • Value
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Helpful?
Thank bobs1767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven S, General Manager at Ibis Sydney King Street Wharf, responded to this review, November 18, 2012
Dear Traveller.

Thankyou for writting a post on Trip Advisor. You hit the nail on the head, we are a 3.5 star hotel. We do offer fridges in the rooms for customer service but do not have a mini bar facility. All of our rooms have safes located in them, they are located in the wardrobe. All rooms are also fitted with 2 blinds per room, 1 light allowing blind and 1 full block out blind, hence the 2 chains on the wall. I was pleased to read that you encountered some of our great team, they certainly work hard at delivering on the guest experience.
Thanks again and safe travels.

Regards Steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Broken Hill, Australia
Level Contributor
109 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed November 9, 2012

Stayed overnight, Clean and comfortable.
Very small room but good location. Reasonable price for Sydney city.
OK for single person or overnight stay for a couple.
Friendly, helpful staff. Eager to please.

Room Tip: You will need to upgrade if you want a long stay or to move around the room without making your part...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OutbackPhantom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven S, General Manager at Ibis Sydney King Street Wharf, responded to this review, November 18, 2012
Dear Traveller,

Thanks for your post on Trip Advisor.
All we can ask is that our hotels are clean, comfortable, well located and have friendly staff and on this occassion we seem to have ticked all of those boxes for your stay. Its great to read.

Thanks again and look forward to seeing you again soon.

Regards Steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 7, 2012

Modern clean hotel in a great location to Darling Harbour and Wynyard.

If you are on transit to a cruise liner, Darling Harbour is walking distance to the P&O wharf.

Staff are friendly and efficient and go out of their way to make stay enjoyable.

  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
Thank zac862
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
134 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
Reviewed November 3, 2012

We booked the hotel for one night for a dinner in the city. The rooms are the smallest rooms I have ever seen, there is no way of walking around the room with someone else there. When either my wife or I needed to maove around, one had to sit on the bed.

Our room was right next to the freeway and despite the double glazing on the windows it is very noisy. To cap it all off, the TV didn't work and the air conditioning was also off. When we checked out, we were told that the air conditioning units were old and frequently broke down.

That was information the clerk should have kept to himself, no offer of any credit/meal/refund, would not have satyed there again anyway.

I don't care if the small room and noisy location was something (a) I didn't care about or (b) the price reflected it. For what we were charged, neither should have been an issue. A real dissapointment.

Room Tip: Make sure you get a room on the Western Side, away from the Freeway
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
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Helpful?
Thank MBarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven S, General Manager at Ibis Sydney King Street Wharf, responded to this review, November 18, 2012
Dear Traveller,

Thankyou for placing your post on Trip Advisor. Overall I was very dissapointed to read your comments regarding your recent stay. I have raised a number of your concerns with my senior team for immediate investigation and follow up. Our hotel is only 4 years old and there are certainly no ongoing maintanace issues, like any piece of machinery though we get our A/C units serviced and have them on our preventative maintanace schedule. Likewise the TV has also been looked at and serviced.
Again I am sorry your stay did not met your expectations.
Regards Steve
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Travelers are raving about these Sydney hotels

Darwin, Australia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 1, 2012

Went to Sydney for a 50th birthday party, part of which was a boat cruise leaving from the King Street Wharf. I booked this hotel for the proximity to the Wharf (and Cockle Bay), and because I am a ClubAccor member. The room was small but well arranged. The hotel is obviously a budget establishment. I have stayed at a number of Ibis hotels in Europe of similar standard for $100 per night. I still can't work out why this one cost $325 per night - or why I was stupid enough to book it at that price. I could have got the Westin for not that much more, and there is no comparison. Perhaps there as a lot going on in Sydney that weekend - but that's still no excuse for either me or the hotel.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank BuffaloBruce224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven S, General Manager at Ibis Sydney King Street Wharf, responded to this review, November 18, 2012
Dear Traveller,

Thanks for taking the time to write your post on Trip Advisor. You are 100% correct that our hotel is well located, just a stone throw from the water front, fantastic bars and great restaurants. What our rooms lack in size we hope is more than made up for by our friendly team, clean rooms and great location.

Thanks again

regards Steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockhampton, Australia
2 reviews
Reviewed October 30, 2012

Great location but terrible room ! Had the worst 3 nights sleep. Bed so uncomfortable! Room small. Nowhere to store luggage so had to pay $8 to store bag in locker for an hour an a half. Got told if we left door open while having a shower we would have to pay $750 call out fee for fire brigade call out ! Because smoke detector was right outside bathroom door!
Why not shift the smoke detector?????. Just made our stay very uncomfortable.
Will not be staying there again !!

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 800Cruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven S, General Manager at Ibis Sydney King Street Wharf, responded to this review, October 31, 2012
Dear Traveller,

Thank you for taking the time to write your post on Trip Advisor. I was dissapointed to read about your comments particularly the bed issues. As you can appreciate bedding is a very personal choice and although we endevour to have a one size fits all bedding on this occasion it hasnt suited your preference. We certainly receive a large amount of positive feedback regarding the comfort of our beds. Our luggage room is $7 per locker for a 24 hour period.
Again i am sorry for the issues encountered.

Regards steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Central, New Zealand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 29, 2012

The GPS tried to send us down a trail in the Domain, but eventually we managed ot negotiate the one-way system and find parking. Once checked in, we were enjoying the activities at Darling Harbour in five minutes. Fantastic.
Yes, hotel is right by motorway overpass, but on 6th floor, was not aware of any noise from traffic and we had a great sleep.
Good value for money.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StephenEI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ibis Sydney King Street Wharf

Property: Ibis Sydney King Street Wharf
Address: 22 Shelley St | King Street Wharf, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #96 of 177 Hotels in Sydney
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Sydney King Street Wharf 3*
Number of rooms: 91
Official Description (provided by the hotel):
Opened Dec 2008, boasting fresh, modern design, complete with an LCD TV, in room safe, free paytv (Foxtel) broadband and WiFi Internet access, a mini fridge and tea and coffee making facilities. Ideal location in the heart of Sydney. ... more   less 
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Also Known As:
Ibis Sydney King Street Wharf Hotel Sydney

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