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“It's like the hotel equalivent of an ATM machine!” 2 of 5 bubbles
Review of APX World Square

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APX World Square
Ranked #104 of 179 Hotels in Sydney
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“It's like the hotel equalivent of an ATM machine!”
2 of 5 bubbles Reviewed June 8, 2013

Like walking into a hole in the wall. Not a great experience at the front desk. They take $200 off your credit card even though everything was prepaid and there was approx $30 worth of items in the fridge. Took over a week for the deposit to return to my account. One staff said it takes up to 3 weeks to release the deposit... He couldn't explain why?

  • Stayed June 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank j e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick T, Manager at APX World Square, responded to this review, June 11, 2013
Dear Valued Guest,

Thank you for taking your time post the feedback on the trip advisor.

All feedback positive or negative assist us to improve our service and strive constantly for better customer experience.

Kindly be advised that its standard Industry practice to request your bank for a pre authorization which in your case was AUD 200.Please be informed that the hotel does not receive any money but only a guarantee from the bank that funds are available and have been set aside should extra charges be incurred by you during your stay. This normally takes 4- 5 working days to be released back by your bank after your check out date.

I do apologise that this was not explained to you properly by our staff and I do thank you for your kind understanding.


Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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334 reviews from our community

Traveler rating
    86
    120
    67
    30
    31
See reviews for
64
86
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80
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Thai first
  • Any
English first
Dunedin, New Zealand
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed May 28, 2013

I stayed here with my wife and 20 month old daughter in Dec 2012.

First impressions of the property were good. It's in a fantastic location, easy access to most of central Sydney on foot and close to a variety of public transport.

The building and the apartment itself were modern and clean. The cot we'd requested for our daughter was waiting in the room. The air-con had been running, a definite plus as the temperature outside was in the high 30's and hit the low 40's over the weekend.

The complex has an excellent swimming pool, which we made good use of during our stay, never encountering another guest.

The kitchen was poorly equipped. Although the appliances were more than sufficient, there was a pitiful selection of utensils and cutlery, and a single solitary saucepan. Making it effectively impossible to cook anything other than the most simple meal.

Having stayed in several Quest properties before, I booked a 1 bed apartment. Reasoning that we'd be able to put my daughter to bed and enjoy the rest of the evening in the living room without waking her. However, the apartment was open plan, a layout that has been referred to as a studio at any other place I've visited. I even went so far as to check at reception that we were in a one bed apartment as opposed to a studio, they assured me that I was.

The bottom line is that, kitchen notwithstanding, this was an excellent studio apartment, but when I'd booked and paid for one bed I inevitably felt ripped off.

Room Tip: Buyer beware, choose a studio as there's no point in paying extra.
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  • Stayed December 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Pauly_Mc_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick T, Manager at APX World Square, responded to this review, June 4, 2013
Dear Guest,
Thank you for taking your time to provide us with such great feedback.

Me and my team are delighted to learn that you enjoyed your stay with us here .

We value your feedback and are committed to ensuring that our guests receive the very best of services at all times and I am pleased to assure you that your comments have been addressed with our team with the seriousness that it deserves and additional levels of supervision have been set up to ensure that moving forward such complaints do not repeat itself again.

Moving forward, could you please kindly provide me your contact details so that I can either call or email you and further investigate whether the room that was allocated to yourself was the one booked by yourself.

I look forward to hear from you and more importantly we at Quest would definitely like to welcome you back again to our Property
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed May 28, 2013

My booking for this hotel came via a "package" I purchased for a 2 night stay in Sydney. I requested a king sized bed, and a single, but upon checking in, found that our room was a studio with a king sized bed and a fold out sofa. We were offered a larger apartment, but still had the sofa bed, which meant that we couldn't relax in the living area. Apart from this problem, we found the apartment very comfortable, and well appointed. Internet connection is available, but we were surprised to find that there was no WiFi. The hotel is well located, and within walking distance to Circular Quay and the Rocks.

Room Tip: If booking for more than 2 people, make sure you get proper beds, and not uncomfortable pull out sof...
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  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank janet g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
120 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed April 21, 2013

This is a great location in Goulbourn St between Elizabeth and George - near lots of buses and trains, and within walking distance to many things - Chinatown, Hyde Park, Central station. Staff friendly. The executive apartment with a balcony was clean and fairly spacious. Great value.

Room Tip: Get a balcony
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  • Stayed April 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Margaret T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
185 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
3 of 5 bubbles Reviewed April 11, 2013

We stay here for a long weekend. The location is great for shopping and visiting China Town. Shame that there is no room service on Sundays. This is not good if you are staying for the weekend. Also there is no room service as there are good self catering cooker and micro wave options available in each room.

Room Tip: Prepare for self catering
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Trip12363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed April 10, 2013

Check in staff were excellent, checking me in when I arrived at 6:45pm on a Saturday. The location is good, the amenities are good but a little outdated; this didn't bother me as it was very clean. The room on level 7 did have noise coming up from the street so wouldn't recommend the location for a relaxing stay.

Room Tip: Higher rooms are quieter
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  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Simone K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed April 8, 2013

Stayed here for a business trip for 11 nights, the hotel entry does not a very nice outlook, is on a lane type road. Close to everything, supermarket, restuarants and shopping. There are no inhouse services to speak of, carpet needs replacing or a good steam clean. Bed not comfortable, couch is a sofa bed so again not a very comfy seat. It has a good kitchen, full size fridge, and a standard oven but not much by way of utensils. Has a washing machine but no clothes airer, the machine is a dryer as well but ends up steam drying your clothes. The room was a bit dark, not very much natural light.

  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank clm255100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about APX World Square

Property: APX World Square
Address: 2 Cunningham St, Sydney, New South Wales 2000, Australia (Formerly Quest World Square)
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#85 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — APX World Square 4.5*
Number of rooms: 73
Official Description (provided by the hotel):
Experience relaxed and comfortable accommodation at APX World Square. Our property provides the ultimate serviced apartment accommodation in Sydney CBD. Located in the heart of one of the world's most exciting cities, APX World Square is conveniently positioned for both the business and leisure traveler. The property features a selection of spacious serviced apartments, comprising of studio, one bedroom and two bedroom dwellings. All our accommodations feature facilities including air-conditioning, laundry facilities, tea/coffee making facilities, fully equipped kitchens and flat screen TVs. Our serviced apartments are designed to ensure a productive and enjoyable visit to Sydney whether you are looking for long stay or short stay accommodation. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda and Priceline so you can book your APX World Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quest World Square Sydney

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