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Kristian B
Weiden, Germany
Great Sydney stay
5.0 of 5 bubblesReviewed Aug 28, 2019
The Oaks was a great place to stay. Outside of the main tourist traps but still very close enough to, approx 20min to the Sydney Opera House. The staff was extremely helpful and the space was great on the 27th floor as well!
Date of stay: August 2019Trip type: Traveled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviewed August 24, 2019

The staff were friendly and the room nice but the bathroom smelled off sewerage. I was staying one night and had to go out once I checked In so didn’t make a fuss over it but it was surprising as most Oaks hotels are great

Date of stay: August 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank J S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 24, 2019

Myself and 3 colleagues stayed in separate rooms. 2 rooms were fairly nice suites. 2 were fairly poor (including mine).

Mainly serviced apartments with tiny kitchen facilities hidden in a wardrobe. Cleaner service only once per week, but extra towels and bathroom essentials can be picked up at reception.

No bar, restaurant or breakfast service. There is plenty of choice around the hotel, one of the beauties of Sydney.

Rooms are single glazed, and windows in my first room didn't fully close, so it was draughty and noisy.

Rickety elevators (one out of service for a week) - took a long time to get to/from the rooms at busy periods.

It wasn't up to standard for a 2 week business trip, but I might stay again for a few nights on a personal trip if it was cheap enough. Unfortunately it isn't, it was very expensive for what they offer. The Radisson was comparable on price and included a breakfast buffet. Holiday Inn was cheaper and looked nicer with breakfast included.

Gym was a reasonable size, quiet, and available 24 hours - which was a plus, some hotels have limited hours and limited equipment. Pool fairly nice. Staff were lovely, very helpful, and always remembered my name and even my room number.

Its not terrible, especially the suites which were quite nice with large kitchen/dining room/sitting room. But I doubt we will return when our team next visits Sydney.

Date of stay: August 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Chris D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 23, 2019

Excellent position. Great staff with over and above service. The comfiest of pillows and bed. Would recommend a stay here. The car parking is a bit of a hassle but the staff take care of that as well.

Date of stay: August 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sharonfL3193NK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelM280, Front Office Manager at Oaks Sydney Castlereagh Suites, responded to this reviewResponded August 25, 2019

Dear Guest,

I sincerely thank you for taking the time to share your positive experience on your stay with us.

It's quite encouraging to receive such excellent feedback for our entire team to keep up the good work in delivering high standards of product quality and service to complement our great location.

We look forward to welcoming you back on your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2019

The Staff were extremely helpful, my room was a very pleasant surprise re cleanliness, space and standard. The location in removed from the busyness of traffic both vehicles and people whilst being within a reasonable walking distance of a Supermarket and Restrauants.

Date of stay: August 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with this hotel
Thank pollardx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelM280, Front Office Manager at Oaks Sydney Castlereagh Suites, responded to this reviewResponded August 25, 2019

Dear Guest,

Thank you for sharing excellent feedback on your recent stay with us.

I highly appreciate your positive comments on our convenient location, room comfort and cleanliness, complemented by our excellent customer service standards.

We look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2019

Friendly staff comfortable room and great location near Central Station. We’ve never been disappointed with this hotel. Good value to money especially in f traveling with friends or family. Highly recommend.

Date of stay: August 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 18francineg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelM280, Front Office Manager at Oaks Sydney Castlereagh Suites, responded to this reviewResponded August 21, 2019

Dear Guest,

Thank you for your excellent feedback and recommendation.

I highly appreciate your positive comments on our convenient location, room comfort and excellent customer service standards.

We look forward to seeing you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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