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jnetmeulders
Fabulous break
5.0 of 5 bubblesReviewed Jul 13, 2019
We stayed for 6 nights, staff went above and beyond for us. Beautiful room, serviced every day and was extremely clean. Staff went above and beyond to provide a great stay. We will definitely be back to Oaks on Castlereagh.
Date of stay: July 2019Trip type: Traveled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviewed July 13, 2019

We thoroughly enjoyed our stay in the 2 bedroom apartment. The staff, facilities and location were amazing. It exceeded our expectations. It was just perfect for our family of 5. Thanks so much for having us, we will definitely be back!

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 468tayshaf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelM280, Front Office Manager at Oaks Sydney Castlereagh Suites, responded to this reviewResponded July 17, 2019

Dear Guest,

I sincerely thank you for taking the time to provide excellent feedback on your stay with us. Our fully furnished spacious apartments located in the heart of the city are certainly a HOME away from HOME provided with all the facilities, comfort and wonderful team to look after all that you need to make your stay memorable.

We certainly look forward to welcoming you and your family back on your next visit to Sydney

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Reviewed July 13, 2019

Car parking was a little hard as we had a bigger car but we sorted it in the end.
Close the train and shopping.
Friendly reception staff, clean well appointed apartments but it’s a dated building and it shows in the swimming pool areas.
Some maintenance of the building is needed.

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank GrandTour12136770391
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelM280, Front Office Manager at Oaks Sydney Castlereagh Suites, responded to this reviewResponded July 31, 2019

Dear Guest,

Thank you for taking the time to share your feedback.

I highly appreciate your positive comments on our convenient location, cleanliness and excellent customer service standards.

Regarding your comment on the foyer, lifts and hallways we do have ongoing efforts to ensure common areas are well maintained to complement our room standards.

We look forward to seeing you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2019

Already posted. You are in difficult with push bike pathway there. I would look at combining efforts with adjoining hotel and moving access gate one or the other to have drive in entry. Suggest would boost business. Also make for nice Valet parking. Regards Paul builder designer.

Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank insulcopaul
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelM280, Front Office Manager at Oaks Sydney Castlereagh Suites, responded to this reviewResponded August 21, 2019

Dear Paul,

I sincerely thank you for your valued feedback.

Regarding our car parking procedure, we do have ongoing efforts to improve this process to provide the utmost convenience to our valued guests.

We look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2019

Closer to restaurants, railway station and Sydney attractions. Staff were very friendly and always prepared to help. Rooms were clean and kitchen was well equipped. Very spacious apartment. No disturbance from other guests.

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank UKAust
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelM280, Front Office Manager at Oaks Sydney Castlereagh Suites, responded to this reviewResponded July 17, 2019

Dear Guest,

Thank you for providing such wonderful feedback on your recent stay with us. I

Our fully furnished spacious apartments located in the heart of the city provides all the comfort and convenience, with easy access to public transport, a variety of cafés, restaurants and tourist attractions.

We look forward to seeing you again on your next pleasant stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2019

Oaks Castlereagh. This is the second time I have stayed there for business. It was noticeably better than my first visit - perhaps because I emailed in advance for a room type. I got a nice room with balcony as a result and the staff were pro-active upon check in and courteous to remind me of hotel work disruptions. Thanks to the Oaks team for improving the overall experience.

Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank russellpage2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelM280, Front Office Manager at Oaks Sydney Castlereagh Suites, responded to this reviewResponded August 7, 2019

Dear Guest,

I sincerely thank you for providing valued feedback.

I highly appreciate your positive comments on our room comfort and excellent customer service standards.

We look forward to seeing you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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