BE VERY CAREFUL when booking with this agency as there customer service is TERRIBLE! We booked into the apartment for three nights at $315 per night, the first morning we tried to have a shower (4 adults and one toddler staying) and the whole bathroom flooded. On reviewing it seems the cleaners have NEVER cleaned the drain (full of hair etc which I have pictures of and I believe this would be around one years worth of hair) This caused the water to overflow within seconds of entering the shower (on reviewing this seems to have happened on more than more occasion as there was previous water damage and the agency confirmed they had noticed it too!). We also noted that the water was not hot but did not want to explore fully as we wanted to ensure the owners property was not damaged and we were concerned about the water flooding. So on Day One (Sat) - no shower for four adults and a toddler whilst visiting a city that we do not have any friends or family to fall back on. We reported the problem and they came out and unblocked the drain that afternoon. When I called Uptown Apartments (Nicki) they did not answer, never called back and only responded via text which I think is very unprofessional. Day two (Sun) - we went to have a shower and the water was ICE cold. We contacted the agency and was told the whole block was out and they could not do anything to assist. They said it had been out for the whole weekend and was sitting with the body corporate. I explained to them that we are four adults and one toddler in the apartment and that could they move us as my husband had to go to work in Sydney the next day (Day Three) and not having a shower since Friday was not reasonable. They basically told us we were on our own and that they could not assist so this meant for four days (our whole stay) we did not have any hot water or a shower!!! I advised that as we had paid $945 for our total stay without a 'basis necessity' we would expect a substantial reduction in payment which was reasonable. We requested 2 nights refund as I believe this was fair and reasonable which would have meant paying $105 per night for basically a bed only. After numerous phone calls and emails (which they only responded via email) they only agreed to refund $315 in total. So that meant we paid $210 per night for a bed and NO SHOWER/ or hotwater! We had international guests from France and a toddler and this was their experience of Sydney which caused alot of stress, inconvenience and complete disappointment on what should have been a lovely time in Sydney!