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“Poor wait staff service”

Pansabella Providores
Certificate of Excellence
Cuisines: Delicatessen
More restaurant details
Restaurant details
Dining options: Breakfast, Reservations
Description: Market fresh flowers,
Reviewed September 2, 2013 via mobile

Waited 10 minutes before anyone bothered to attend to us. . Staff seemed to begrudge having to serve us. Atmosphere very noisy so hard to hear. After looking at the same old same old menu left and went to Aslan place two doors down. Although packed got seated and served immediately by staff with a smile. Sorry Pansabella bug I've eaten there half a dozen times now and nothing has improved.

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Thank MooneeRambler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pansabella, Manager at Pansabella Providores, responded to this reviewResponded October 1, 2013

We are very sorry to hear about your poor experience with us. All of our staff love our customers and want them to have great experiences at Pansabella.

We realise that not everything that worked for us at our old smaller location is going to work in our new much bigger location; therefore we are in the process of making some big changes, (including introducing table service) while still hoping to keep Pansabellas core values in place.

We are really excited about a new menu that Kristi, Our Manager and our new Head Chef are developing, with lot's of new delicious meals, platters and cakes included

This review has been taken seriously, we cannot figure out how we let you sit there for 10 minutes and then the feeling of being begrudged is terrible. We do of course try really hard to always be aware of everything and offer great service.

Again we are Sorry and we do hope to see you again in the future. :)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (98)
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80 - 84 of 98 reviews

Reviewed August 23, 2013

We dropped in by chance & we were pleasantly surprised. Despite the small menu all 7 dishes (entree, main & dessert) we had we're cooked & presented well. The 2 ladies on the floor were also knowledgable & courteous. Happy to recommend the place.

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Thank Phil-Joel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2013

My partner and I have now eaten dinner at Pansabella twice and have enjoyed the time spent there, the service and the food immensely. We initially had reservations about going out to dinner in a shopping centre but we were pleasantly surprised to discover how warm and intimate the atmosphere is in the evening. The liquor license is yet to be approved so BYO.

As for the dinner menu, I highly recommend the croquettes, pies and sundaes. The $10 pasta specials are generous and of high quality. Combined with a single tapas dish and a dessert one can enjoy a 3 course meal for less than $35.

I have eaten breakfast and lunch at Pansabella a number of times and have enjoyed the food then too. The egg and bacon roll is a highlight and a pleasant variation from the normal egg and bacon roll.

1  Thank Sarah E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2013

We happened upon Pansabella one Thursday night recently and decided to try their $10 pasta. Pancetta & mushroom linguine was the pasta of the day & it was good. We shared a little salad & had more than enough to eat. You get what you pay for in this world & I think Pansabella was good value. Certainly not fine dining but a nice noisy little atmosphere. Wish I knew it was BYO - the wine bottles on the wall are deceiving - Pansabella is not licensed. I think they know their market well by offering well priced tasty food.

Thank elfexplorers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2013

We thoroughly enjoyed our dinner at Pansabella, Coffs Harbour last night. We enjoyed the garlic bread, the Penne pasta adapted for a vegetarian and the special - rack of lamb. We enjoyed the most amazing desserts - chocolate and caramel tart - devine and the frangipane - delicious.
The setting is lovely - homely and welcoming.The service was good too.
We will definitely visit again - perhaps even breakfast today! Enjoy!

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2  Thank Angel1911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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