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“Unbelievably BAD”

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Novotel Coffs Harbour Pacific Bay Resort
Ranked #18 of 39 Hotels in Coffs Harbour
Alicante, Spain
Level Contributor
159 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 280 helpful votes
“Unbelievably BAD”
Reviewed January 8, 2007

We booked and paid for this vacation of our based on some of the reviews I read as well as their beautifully presented website. DO NOT believe a thing. We were booked for 5 nights and checked out after 1. AAbsolutely everything was bad. The rooms are extremely old and dated. I could have put up with that if the room had have been clean. It was not. It was filthy. The kitchen had not been cleaned., There was spillage down the cupboards,floor greasy and filthy, benches filthy, a lack of cooking utensils,the mirrors were filthy, the spa had disgusting hair clogging up the filter,the bathroom floor was not clean.I question how places like this qualify for their 4.5 star rating.

We moved down the road to the NBautilas resort which is also old but is fantastic and half the price. be well warned. if you are expecting anything like the brochures or web site - forget it. You aint gonna get it. My extremely well travelled advice is to stay right away and try somewhere else.

Stayed January 2007
Helpful?
13 Thank Ray Goldberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (162)
Date | Rating
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English first
Auckland
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 4, 2007

We stayed in the trendwest apartments attached to the Novotel.

Very spacious dual key arrangement. Clean.

many stairs to reach main resort facilities. Great exercise but would be difficult with aged or young children.

Wonderful facilities, close to beach and big banana.

Would return but would prefer to be in the block closer to resort amenities.

Pool cabana was not open which was annoying.

  • Liked — Clean and spacious
  • Disliked — Too far from main complex
  • Stayed December 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank vosl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed December 16, 2006

The previous reviewer stole my thunder. I agree with all their points and our major dissatisfaction was with the restaurant and in particular the breakfast. Nothing is replenished without asking, 2 portions of butter in the bowl at 7.00am so they didn't even start full, horrible huge coffee/tea mugs with stain rings inside them - generally a bit grubby and not much care taken. Service very laid back and not too concerned about guests more interested in having a chat with their workmate.

Dinner was a little better and we ate there a few times because we have an Accor Advantage card and get discounts on meals but after two nights you can easily exhaust the menu choices.

The accommodation and recreational facilities are pretty good. You can do walks along the coastal tracks, see wallabies grazing early in the morning, play tennis, golf, stretch classes, gym, health club etc. My children (3) did one session in the kids club but is cost $15 per child for about 3 hours they enjoyed themselves but it is quite pricey. Grounds, gardens and pools well maintained and overall a very relaxing place to stay.

  • Liked — Location
  • Disliked — The Restaurant
  • Stayed November 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lunapeachy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bendigo, Australia
Level Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed December 8, 2006

We booked 7 nights at this hotel. There were some great points and some very poor ones.
On the postive side: we had a 1 bedroom spa suite, with a laundry, kitchen with dishwasher and convection microwave, stove top. Double sofa bed in lounge room, with partitions to separate the rooms. Great innovation was the ability to spin TV around from Lounge to Bedroom via built-in cupboard.
Most staff were friendly and helpful. Not on the beachfront but very easy walk to it. NIce Kid's Club.
Questionables: Swimming pools. One 25m pool designed for the energetic - no wallowing. The alternative pool was a walk from the main complex, max 90cm deep and attached to the toddler pool. Difficult to cater for energetic children and lazy parents in same spot! Pool Bar located at this pool - howver not open during our stay. (Uncertain from appearance when it last opened)
Negatives: Restaurant was a disappointment. For evening dining high end prices but poor decor and limited menu choices. All mains same price regardless of whether chicken or rack of lamb. Drink prices were considerably higher than the setting would lead you to expect. eg. $8 beer, $40 for a store priced $10 bottle of wine. Cost wasn't an issue for us - but it was hard to justify the value.
Breakfast is served in the same restaurant. 7am - 10:30am Great choices on the menu - however the set-up of the buffet was terribly inconsistent. Some days there was teaspoons, tongs for serving, condiments, iced water etc, and other days - none. The staffing for early breakfast was woefullly inadequate. The only day it was right was Thursday when a tour group came through early. Restaurant staff not as consistently helpful as the other Resort staff either.
The Restaurant and bar are the only places to eat in the Resort. They do provide a "Grab it and Go" menu in place of standard room service. We did not use this service - but it seemed ok. They also offer the standard Novotel Kid's menu.
Would consider going back - just with slightly lower expectations for dining.

  • Liked — Room design
  • Disliked — Restaurant options
  • Stayed December 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Australians_Abroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
Level Contributor
70 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed October 13, 2006

Booked this based on reviews here so there you go. We were only there one night which may explain the room. We were placed in the ground floor of the lowest building in the Terrace Towers. Each terrace is actually 3 floors.

The car parks for this location do not have sufficient space for the rooms. Next, there is no lift and the ramps do not extend to all levels. If you're handicapped or have luggage, beware! We checked in at dusk and they had not yet adjusted the lights to the earlier darkness so finding the room and then getting into it was a bit of an adventure.

The room was clean but musty smelling and very tired. The terrace, was covered with cigarette ash and spent butts from the rooms above, hey, not just terrace housing but council estate style. Having driven for over 8 hours, I was in no mood to go back down the hill and deal with another room. My guess is that the rooms on the lagoon side are fine so I would check well in advance and make a request for where you wish to stay.

We put our bags in the room and immediately headed into town where we had drinks and dinner at a new restaurant, Cafe Fiasco. Italian food prepared by two young Italians, one from Firenze and the other from Lake Como. A family affair, the food is good and the atmosphere enjoyable. The next morning, we checked out without investigating their restaurant and went down to the Foreshore Cafe which I highly recommend for brekkie.

  • Liked — A bit over half way between Sydney and Brisbane
  • Disliked — The list is rather long and covers most qualifications for which you book a hotel room
  • Tips/Secrets — Don't rely on their website and request not to be placed on the ground floor in the Terrace Towers.
  • Stayed October 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank barolobrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Coffs Harbour hotels

Fort Bragg, CA
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 14, 2006

The Hotel is adequate, not a 5* but OK. Our problem was being a timeshare exchange guest. You are on your own as the hotel caters to hotel matters and timeshare people are not represented. We exhanged a beautiful timeshare at the Marriott Newport Coast and expected comparable accomodations. Wrong!! This was a 3rd world room, very drab and outdated everything. We were quite upset and suggested to the staff that there must have been a mistake but they stated that the timeshare was a separate entity and they couldn't help us. We stuck it out and the grounds etc. were beautiful but I wouldn't recommend this place to anyone that's expecting 5* accomodations. Especially disappointing is traveling half way around the world at significant expense only to find oneself is such a terribly depressing room!

  • Stayed November 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Furhank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sunshine coast qld
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 13, 2006

We have just returned from 10 days at the Novotel Pacific Bay Resort at Coffs Harbour. The resort is sensational. We stayed in a one bedroom spa unit with balcony and views to die for. The ocean was visible from our balcony and also from our bed. Sunrises were amazing. We played golf, tennis, swam in the 25 metre lap pool, walked, dined in Charlies Restaurant, explored the surrounding countryside snd shopped till we dropped at the markets and local shopping areas. Sitting on the balcony and eating a leisurely breakfast or having a cool drink with a local seafood lunch or just having happy hour was great. Staff were excellent. Unit was equipped with all mod cons. Gym staff were cheerful and very helpful. The Beauty Spa was excellent for a massage or a pedicure. We totally enjoyed our time at Coffs Harbour and would definitely recomment the Novotel to anyone.

Jan, Sunshine Coast Qld.

Helpful?
3 Thank janieNambourQld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Coffs Harbour Pacific Bay Resort

Property: Novotel Coffs Harbour Pacific Bay Resort
Address: | Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
Location: Australia > New South Wales > Coffs Harbour
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Coffs Harbour
#4 On the Beach Hotel in Coffs Harbour
#5 Luxury Hotel in Coffs Harbour
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Coffs Harbour Pacific Bay Resort 4*
Number of rooms: 130
Official Description (provided by the hotel):
The Novotel Coffs Harbour Pacific Bay Resort is located 10 minutes drive from the centre of Coffs Harbour. Perfect for a holiday or break on the beautiful New South Wales North Coast, the hotel features 130 superbly appointed rooms, plus an A La Carte Restaurant, Bar (offering an All Day Dining Menu) and conference rooms for up to 800 people. Guests can enjoy excellent leisure facilities, including a 9 hole golf course, tennis courts, three swimming pools, indoor and outdoor spas, fitness centre, hairdresser and Tranquility Day Spa. We also have an onsite activities company, Timeout Adventures, offering activities from Segway rides to laser clay shooting. ... more   less 
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Also Known As:
Novotel Coffs Harbour Pacific Bay Hotel Coffs Harbour
Accor Coffs Harbour
Coffs Harbour Novotel

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