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“1980's Novotel Coff”

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Novotel Coffs Harbour Pacific Bay Resort
Ranked #17 of 40 Hotels in Coffs Harbour
Glasgow, United Kingdom
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“1980's Novotel Coff”
Reviewed April 20, 2014 via mobile

Nice hotel with great views, but unfortunately the rooms are a little dated. Back to the 1980's.

Close to the beach and very quiet. This complex is nice and the staff are great too. Always happy to help.

The hotel is clean with 6 tennis courts and golf course too.

Stayed April 2014, traveled with friends
Helpful?
1 Thank Jamesjohnston9292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review, April 22, 2014
Dear Jamesjohnston9292,

We appreciate you positive review of your resort and look forward to welcoming you back in the near future.

Kind regards

Dene Zahner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,131 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (169)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Grafton, Australia
Level 6 Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 18, 2014

booked this on line thinking novotel had high standards
worst hotel resort I have ever stayed at wont be back
arrived 10pm 5 hour drive from Brisbane tried and couldn't find the lobby
little to our amuse it was down the road in another building after getting out of the car and pushing a night bell that didn't work
drove around and finally found the building for check in
got the keys wen to the room omg stairs and no access for parking dragging luggage by our selves
not impressed for a 5 star chain
open the door with insects flying around every where
room were old smelly
found spiders in the bathroom and laundry
not impressed hearing the wife screaming .
looks are deciving wont ever be back :(

Room Tip: don't get lake view at jetty level stay in main complex where a elevator is
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chefgoldstar80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review, April 22, 2014
Dear Chefgoldstar80,

We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort.
The reception area, restaurant/Bar and conference facilities are located a short distance from the accommodation towers.
We appologise for the cleaning issues that you experienced during your stay, and will address them with the Executive Housekeeper immediately.

Kind regards

Dene Zahner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 15, 2014

We went with Accor Special deal but we realised during our stay how much this resort can cater for families. With the special deal the price was good. I'm not sure how much it would cost normally. Will come back for sure but at the discount price.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank PatrickSCD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review, April 22, 2014
Dear PatrickSCD,

We appreciate you positive review of your resort and look forward to welcoming you back in the near future.

Kind regards

Dene Zahner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 15, 2014

I have stayed at the Pacific Bay resort many times over the past 15 years. While the gardens always look amazing and instantly provide a relaxed, comforting surroundings, the interior spaces are run down. In the 15 years I have been staying here the room furnishings have declined in quality over the years. The walls still have the same paintings. However, the carpet had been replaced and looked good. It is disappointing to see the restaurant once an elegant place reduced to cheap, faked -coated timber finish furniture. A key factor is the resort has now become a Mecca for families and so furniture and facilities take an additional beating. If you want a good relaxing escape from city life I still recommend the Pacific Bay but definitely avoid school holidays if you not into loud, screaming, whinging kids....particularly if they're in the room next door!

Room Tip: The Terraces offer a bit more privacy. Look around for discount deals, whatever shortcomings the pl...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review, April 22, 2014
Dear PeterW,

We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort.
We thank you for your positive comments in regards to the resort and its facilities.
Thank you also for acknowledging the upgrade of the units. We are extremely busy with families over school holidays so it you are looking for a quiet weekend away we suggest booking outside of these holiday times.

Kind regards

Dene Zahner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 14, 2014

Dsappointing overnight stay in this badly run down 'resort'. While the surrounding outdoor gardens and water features are lovely it's a shame the same care and attention has not been given to the tired old rooms and public indoor areas. With a large injection of funds this has the potential to be an amazing getaway but until them we won't be returning.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jemma212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review, April 22, 2014
Dear Jemma212,

We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort.
Thank you for your comments in regards to the resort grounds and facilities, we are sorry that the resort did not meet your expectations.

Kind regards

Dene Zahner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Coffs Harbour hotels

Uralla, Australia
Level 6 Contributor
304 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed April 13, 2014

The Pacific Bay Resort is a great place for a business conference.Large-scale catering is excellent and the gardens and surroundings are beautiful and well kept.Facilities are good-beach,golf course spa and lovely pools.The staff were friendly and the rooms clean and comfortable though perhaps a little tired looking.Our view was superb and we really enjoyed our stay,as we have a few times in the past.Our conference dinner was delicious and in our view ,the catering department has improved considerably in recent times.

Room Tip: Ask for a higher room with lagoon and golf course view-some lower rooms just look into each other.
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 10Raindrops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review, April 22, 2014
Dear 10Raindrops,

We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort.
We thank you for your positive comments in regards to the resort and its conference facilities.
Conference groups are a large part of the resorts overall target market and we will be sure to pass your comments onto the team.

Kind regards

Dene Zahner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Coffs Harbour Pacific Bay Resort

Property: Novotel Coffs Harbour Pacific Bay Resort
Address: | Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
Location: Australia > New South Wales > Coffs Harbour
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Coffs Harbour
#4 On the Beach Hotel in Coffs Harbour
#5 Luxury Hotel in Coffs Harbour
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Coffs Harbour Pacific Bay Resort 4*
Number of rooms: 130
Official Description (provided by the hotel):
The Novotel Coffs Harbour Pacific Bay Resort is located 10 minutes drive from the centre of Coffs Harbour. Perfect for a holiday or break on the beautiful New South Wales North Coast, the hotel features 130 superbly appointed rooms, plus an A La Carte Restaurant, Bar (offering an All Day Dining Menu) and conference rooms for up to 800 people. Guests can enjoy excellent leisure facilities, including a 9 hole golf course, tennis courts, three swimming pools, indoor and outdoor spas, fitness centre, hairdresser and Tranquility Day Spa. We also have an onsite activities company, Timeout Adventures, offering activities from Segway rides to laser clay shooting. ... more   less 
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Also Known As:
Novotel Coffs Harbour Pacific Bay Hotel Coffs Harbour
Accor Coffs Harbour
Coffs Harbour Novotel

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