On check in, there was no explanation from the young woman as to resort facilities or what was included in our package. It was not busy at the time so there was really no excuse. The resort itself has lovely grounds with a lagoon and three pools. It's therefore quite a walk from many of the rooms back to reception and the restaurant. A hassle if it's raining as there was no umbrella in the room. Many other resorts of this type have BBQs for guests' use but you have to walk out near the beach to use the council BBQs.
There are some lovely coastal walks nearby and the local shopping centre is about a five minute drive away.
Apart from new TVs and AC units, nothing much has been done over the years to update the rooms. Many other similar properties nearby offer free wifi but unlike most other Novotels, this one doesn't even have a bank of computers for guests to use.
If you go for a standard room, ask for one overlooking the lagoon, otherwise you could be stuck with a view of buildings or roads.
Breakfast was standard Novotel buffet fare.
Housekeeping really needs to improve as the bathroom and TV bench tops looked like they hadn't been dusted for weeks.
Would we stay again? There are quite a few similar properties nearby (with free wifi and better facilities) that I might have a look at next time.
- Official Description (provided by the hotel):
- The Novotel Coffs Harbour Pacific Bay Resort is located 10 minutes drive from the centre of Coffs Harbour. Perfect for a holiday or break on the beautiful New South Wales North Coast, the hotel features 130 superbly appointed rooms, plus an A La Carte Restaurant, Bar (offering an All Day Dining Menu) and conference rooms for up to 800 people. Guests can enjoy excellent leisure facilities, including a 9 hole golf course, tennis courts, three swimming pools, indoor and outdoor spas, fitness centre, hairdresser and Tranquility Day Spa. We also have an onsite activities company, Timeout Adventures, offering activities from Segway rides to laser clay shooting. ... more less
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- Also Known As:
- Novotel Coffs Harbour Pacific Bay Hotel Coffs Harbour
- Accor Coffs Harbour
- Coffs Harbour Novotel