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“Worst Hotel Ever”

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Novotel Coffs Harbour Pacific Bay Resort
Ranked #17 of 40 Hotels in Coffs Harbour
Reviewed January 13, 2013

This would have to be the most over-priced hotel - clearly lacking in standards will never stay at the Novotel in Coffs Harbour again

Accor advertised at 2br apartment upon arrival I found that it was 2 rooms inter connecting this is certainly not ideal whwn travelling with younger children .

Upon checking out reception also indicated that we had paid ore booking through the Accor Site (Advantage Plus member).

  • Stayed: January 2013, traveled with family
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Thank 921Tracy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this reviewResponded January 15, 2013

We thank you for your feedback in regards to your stay with us and apologise that it did not meet your expectations.
The resort accommodation rooms are all dual key apartments, which comprise of a resort room and a 1 bedroom apartment which have an outer door that can be secured and the internal doors left open. We do have 2 bedroom penthouse apartments available as well. I will discuss your comments with the Front Office Manager so that they can follow it up with the reservation team.
We thank you again for your comments and hope that you will afford us the opportunity to serve you better in the near future.

Kind regards

Dene Zahner
General Manager

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Reviews (1,137)
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675 - 681 of 1,137 reviews

Reviewed January 12, 2013

  • Stayed: January 2013, traveled with family
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Thank 707Traveller707
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this reviewResponded January 15, 2013

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Reviewed January 10, 2013

The grounds were beautiful, loved the lagoon. The rooms were comfortable, but the bathroom and toilet smelled terrible the whole time we were there - drainage issues? Definitely spoiled shower time. Beauty spa was amazing and staff were excellent. Parking gets limited in the evening so we had to walk from the top of the hill to our room, a fair distance when my partner was on crutches. Nice resort however with lots to do.

  • Stayed: January 2013, traveled as a couple
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1  Thank MelKory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2013

I have stayed at several Novotel resorts throughout Australia and Europe. The standard of rooms has always been exceptional, unfortunately the Coffs Harbour Pacific Bay Resort did not match with my previous experience. The room was poorly maintained; the kitchen area and bathroom were out dated and grubby, the corridors and service areas were also unkempt.

  • Stayed: January 2013, traveled with family
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1  Thank andygoolding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2013

This resort has it all - especially for families.
The rooms are neat and tidy, the pool is family friendly and there's tennis, walks, a patrolled beach, conference facilities and a great restaurant on site.
Undercover parking is a bit limited and getting luggage to your room can be tricky - I saw no concierge service.
The onsite Spa offered lovely service and a great hot stone massage and a flotation tank. I also stayed here around 10 years ago and it's probably time for a bit of a refurb in areas.
The only other issue is the dodgy phone reception in the resort area causing multiple drop-outs and call fails.

  • Stayed: January 2013, traveled with family
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2  Thank Amanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2013

  • Stayed: January 2013, traveled with family
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Thank alexmacinnes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this reviewResponded January 15, 2013

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Reviewed January 5, 2013 via mobile

The best place to stay in Coffs. Traveling from south to north just 250 m to your left from Big Bananna. So much to do there. Children love circus school, sagways, jumping castle, four different pools, kids club and beach. We'll definetly come back one day soon.

  • Stayed: October 2012
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Thank Gina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Coffs Harbour Pacific Bay Resort

Address: | Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
Location: Australia > New South Wales > Coffs Harbour
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Coffs Harbour
#4 On the Beach Hotel in Coffs Harbour
#5 Luxury Hotel in Coffs Harbour
Price Range: $114 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Coffs Harbour Pacific Bay Resort 4*
Number of rooms: 130
Official Description (provided by the hotel):
The Novotel Coffs Harbour Pacific Bay Resort is located 10 minutes drive from the centre of Coffs Harbour. Perfect for a holiday or break on the beautiful New South Wales North Coast, the hotel features 130 superbly appointed rooms, plus an A La Carte Restaurant, Bar (offering an All Day Dining Menu) and conference rooms for up to 800 people. Guests can enjoy excellent leisure facilities, including a 9 hole golf course, tennis courts, three swimming pools, indoor and outdoor spas, fitness centre, hairdresser and Tranquility Day Spa. We also have an onsite activities company, Timeout Adventures, offering activities from Segway rides to laser clay shooting. ... more   less 
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Also Known As:
Novotel Coffs Harbour Pacific Bay Hotel Coffs Harbour
Accor Coffs Harbour
Coffs Harbour Novotel

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