My partner and I enjoyed a fabulous 5 night holiday in Coffs Harbour in January 2010. It was fabulous that is, except for our accommodation.
I booked us into Country Comfort as I could receive a 10% discount through membership to a rewards card. However, what I didn’t notice in the fine print was that the quote given to me was for ONE person and an extra adult (which I had declared on my booking form) would cost me an extra $20 a night. I didn’t expect to be quoted a rate for a single person in a twin share room! Anyway, when I went to pay for the accommodation at the end of the stay, my Invoice stated I was to pay an extra $30 a night for the extra person. This was picked up by the lady at the front desk – but she wasn’t happy trying to take the charge down to $20 a night stating rudely “This is going to take me all day to fix in my books”. It was like she was trying to get me to pay ANOTHER $10 a night for my partner so that I didn’t ruin her day!
With our booking, there was a free hot breakfast included (eggs, bacon, tomato, toast). We tried this breakfast the first morning, but couldn’t stomach it. So for the following mornings, we just ordered the toast. However, when I went to check-out, this toast was charged to my room! I tried to explain we simply ordered the toast out of the hot breakfast that was included in our tariff, but the lady was not willing to budge (already being in a foul mood after the $20/$30 extra a night saga).
The rooms themselves were not great. The beds were hard and the TV (although advertised on the front fence as plasma) was an old 51cm CRT TV. The walls are thin so you could hear your neighbours. Also, the room next door had issues with the pipes so it would squeal loudly every morning and night as they showered. I couldn’t get any conditioner out of the dispenser in our bathroom. We notified reception, but that night after housecleaning we still couldn’t get any conditioner out. My partner scraped off about half a centimetre of old, dry, caked on conditioner from the bottom but that didn’t help much. We ended up cracking open the unit and taking the conditioner straight from the bottle.
The hotel was also advertised with Wireless Internet, but that never worked. I enquired at the front desk and the reply was “there’s probably too many people accessing it”. Well that’s fine, but if you’re going to advertise as having free wireless internet, the least you can do is ensure your hardware can cope with the demand.
I also question the security of the hotel as $20k was stolen from the Hotel’s safe while we were staying there. I’m so glad I didn’t put anything in the safe deposit box!
Any positives about the hotel? The housecleaning was good and the pool/spa looked like it was being enjoyed by other guests.
I definitely won’t be staying here again and don’t recommend it for anyone. The amount I saved with my 10% “discount” was added back on with the extra $20 per night for an extra person. I’d rather spend that money on somewhere that is actually nice and owned by happy hotel owners.
- Official Description (provided by the hotel):
- Country Comfort Coffs Harbour boasts some of the largest rooms in the Coffs area. We have a range of rooms to suit individual needs from business style executive suites to family rooms and self-contained apartments. We are located just 2 mins from Coffs Harbour's popular Park Beach Plaza Shopping Centre, 5 mins walk from beautiful Diggers Beach and right next to to the family attraction 'The Big Banana.' ... more less
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