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Paradise Palms
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Reviews (210)
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Reviewed January 10, 2014

Loved it!
Will be back next year:)
Parfields was the BEST meal we have ever had anywhere!!!!
We love good food and have never ever had a meal like that before it was PERFECT!
Thanks guys!
Regards Hayley

  • Stayed: December 2013, traveled with family
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Thank Hayley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fomparpalms, Front Office Manager at Paradise Palms, responded to this reviewResponded January 16, 2014

Thank you for your positive review Hayley. We are very lucky to have such a wonderful chef. We will be doing everything in our power to keep him with us for many years to come. We look forward to welcoming you back next year

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2014

We only stayed one night on the way to Brisbane from Sydney. We were allocated a two bedroom villa (family of six) which was basic, but met needs. Our main concern was the cleanliness of the cooking equipment and utensils. The baking dishes and oven were dirty and the crockery and cutlery was not complete (5 plates, 3 bowls, 4 forks!) to cater for the number of guests the unit could accommodate.
The carpet in the main bedroom was quite stained and the overall impression was that this unit was worn and in need of a renovation. The grounds are expansive but for an overnight stay we did not take advantage.

Stayed: January 2014, traveled with family
1  Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
o1kimi88, Front Office Manager at Paradise Palms, responded to this reviewResponded January 10, 2014

Thank you for your review. There is no excuse for the room not being cleaned properly & not having enough cutlery. We have made changes to our cleaning team & procedures to ensure a higher standard of cleaning in the future. The rooms are individually owned & we have been encouraging them to update their rooms. We know this no consolation for you but this room, along with a number of others is to be updated after the holidays. Feedback, good or bad, always helps us to deliver better customer service. Thank you, once again for your review

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014

Overpriced for what we got - I booked and paid $150 for a studio room online as we would be arriving late - 11.30pm and thought a continental breakfast was included - according to the external website. We stayed elsewhere in Coffs the previous weekend for $130 a night (3 1/2 star too) so thought that reasonable, Not so - when i asked at reception in the morning he was incredulous that I thought it was included, dismissive almost to the point of rudeness.
I would have accepted that as i may have misread it, however it was adding insult to injury - the room - 33 was dirty - really, dust, dead bugs, dried leaves etc. dirty marks on the walls - particularly near the toilet (eww). It was rather like a extremely large old caravan, very basic and poorly appointed , - hard to tell if it was all dirty with poor paintwork making it look worse, in particular the kitchen and little bathroom. We had to clean our teeth, shave etc in the stainless steel kitchen sink and I thought twice about stepping into the old & tired fibreglass shower. This place needs a good clean and a total refurb - really wish I'd thought to take photos as it was very different to anything on their website.. The road noise was ridiculously loud, it was a very hot night but thankfully, with the door shut and the aircon on we slept ok,
The good points to this place - the bed was comfortable, sheets clean and the cotton cover was great, not the pillows though, only one small one each and one of those was only half filled.
The Aircon was a lifesaver.
The TV seemed ok - we didn't have it on much -weren't there long enough really.
All up - never again.

  • Stayed: January 2014, traveled as a couple
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1  Thank DawnTarrant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
o1kimi88, Front Office Manager at Paradise Palms, responded to this reviewResponded January 8, 2014

Thank you for your review. I am sorry that you were mislead about the continental breakfast being included in your room rate. It is not mentioned on any online booking website we deal with. There is no excuse for the room being dirty. We have made changes to our cleaning team & procedures to ensure the rooms are cleaned to a higher standard. Our rooms are individually owned & we are always encouraging them to update their rooms, particularly the bathrooms. We are located on the Pacific Highway so some of our rooms are affected by road noise. That is why we have good air-conditioners so you can close the doors to minimise the noise.

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Reviewed December 30, 2013

It's looked great on the website and a bit of a treat for the cost for one night ($440Aus) however upon arrival we found our 2bed apartment to be right next to the road and quite noisy, which surprised me because the website gives the impression of calm and quiet. The decor is a bit tired and not very clean, the couch smelt musty and the cups and plates all needed an extra wash before using. I spoke to the man in reception that I felt the price was not right for the noise and cleanliness, which was not met with much willingness to help. They were unable to move our location as they were fully booked. I later found that the wifi didn't work either. When I checked out I reiterated my thoughts that it just wasn't up to scratch for the money and my disappointment at the noise and lack of wifi, which was met with a lack lustre apology. My main issue is that it was just too much money for the noise and cleanliness.

  • Stayed: December 2013, traveled with family
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1  Thank Neridah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
o1kimi88, Front Office Manager at Paradise Palms, responded to this reviewResponded January 8, 2014

Thank you for your review. I am sorry that the room did not meet your expectations. There is no excuse for the room not being cleaned properly. We have made changes to our cleaning team & procedures to ensure a higher standard of cleaning. We are located on the Pacific Highway so some of our rooms are affected by road noise. The school holidays make it very difficult to make any last minute room moves. If we could have moved rooms for you, it would have been done. Booking directly with us would have helped in allocating a quieter room for you. Our Wi-Fi can have problems due to our hilly location. That is why it is free. We do have a free Wi-Fi hot spot in our restaurant which is very reliable.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2013

stayed one night 11/11/13 in no 38 well worth the money 2 bedrooms (comfy beds) well laid out good sized bathroom good hot water. good kitchen very comfortable lounge good tv great verandah weather was bad still made everything green . road noise was loud outside but fine inside. lots of roadworks makes it a bit tricky but roadworks seem to be every where these days. would suggest arriving in daylight otherwise between the roadworks and traffic could miss the turn off at night time. great stopover place

Room Tip: definitely recommend bure 38
  • Stayed: November 2013, traveled as a couple
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Thank diane h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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