I am a fair reviewer. I work in the hotel industry and know that you cant please everyone all of the time....HOWEVER this establishment is the absolute WORST experience i have ever had and would urge people to think twice about staying here.
They are happy to take your money with a great big smile and friendly welcome but as soon as you complain your in for trouble. I can over tired furniture, minimal furnishings, rusted bathroom fittings but i cannot overlook GIANT COCKROACHES!
My partner and i stayed here on our way back to Sydney after driving over 10 hours. It was one of the only places in town that had a room left. I could tell the whole long winded story but i won't...let me just say i was woken up by a MASSIVE cockroach crawling on my FACE at 2am! My partner and i then had to run around the room like mad people with a thong each trying to kill the other two others in the room.
I wanted to leave then and there but we were too tired to get back on the road. The next morning i very politely spoke with 'Paul' and asked for a PARTIAL refund as i felt it only fair.
He flat out refused ANY sort of compensation and after he and his wife intimidated and verbally offended me (she called me a crazy [--]) he threatened to call the police if i didn't leave. In no uncertain terms i was unfairly intimidated and bullied off the property. If i wasn't in such a state of shock i might have stood my ground but instead drove away only later to burst into tears having never been bullied and treated with such disrespect.
I said i would post a review to which Paul said he could respond to anyway. Well i say go ahead, i am $150 dollers out of pocket and have nothing else to loose and no reason to lie. If i hadn't been leaving for Overseas the following week i would have certainly taken this to Tribunal. No customer should ever be threatened or bullied
Management have the last word when it comes to responding to reviews, and so has the opportunity to apologise for the awful way they treated me and my partner. However if my experience is any example of the professional calibre of Paul or Janine (the Management) i would expect them to get on the defensive.
- Official Description (provided by the hotel):
- Located directly across from the beach & bowling club, 3 minute walk to creekside reserve + surfclub, Short drive to major shopping centre, marina, harbour, coastline of beaches & many restaurants and airport. ... more less
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- Also Known As:
- Ocean Parade Hotel Coffs Harbour