We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great service and good value”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Coffs Harbour Pacific Palms Motel
Ranked #23 of 40 Hotels in Coffs Harbour
Reviewed May 11, 2013

Stayed one evening on a recent motorcycle trip. This is an older style motel but the rooms are clean and tidy. Ours was equiped with two double beds with nice linen. A good complimentary continental breakfast was provided. It was raining when we arrived and the owner offered to drive us down to a local restuarant in his own vehicle. Now that's good service. An easy 5 minute walk to the city centre. Will definitely stay here again.

  • Stayed: April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank BrisbaneTriathlon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (88)
Traveler rating
Traveler type
Time of year
Language

65 - 71 of 88 reviews

Reviewed April 18, 2013

For the price ($100) originally wanting $140 per room it is way over priced. Reception staff friendly. Room although okay is not good value for price. We noticed nearby places a lot cheaper, after we had booked in. Check to make sure smoke detector is operating (room 9) as the battery had been removed and detector not operarting (saw this the following morning)

Room Tip: Make sure the smoke detector is in place and operational.We found that the battery had been removed...
See more room tips
  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank luapnonnac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, Manager at Coffs Harbour Pacific Palms Motel, responded to this reviewResponded April 23, 2013

Thank you for your review, we value your feedback. We regret that you were not satisfied with your stay with us. We would just like to clarify that the full price of $140 was for a Twin Room which sleeps 4 people and this rate includes breakfast. It is also important to note that it is currently peak season due to school holidays. As you were making a booking for only 2 people this was discounted to $100 including breakfast. At no point were you expected to pay the full rate, this was simply brought to your attention so that you would be aware of the discount being given to you. Many of our competitors do advertise cheap rates out the front of their establishments, however you will find that such prices are often for single Queen rooms (the room you booked was a Twin room with 2 Queen beds), or are a single person rate (you made a booking for 2 people) or are a base rate and prices will be 'FROM' the advertised price. We do not do this as we believe this is misleading to our customers. You will also find that such prices do not also include breakfast, which we provide complimentary, for no extra cost to our guests.

We offer all of our guests the opportunity to have a look at our rooms before booking in and openly encourage customers to have a look at other motels and compare our rooms and prices. We find it disappointing that you chose to stay at our motel without shopping around and/or viewing rooms in any other establishments and then decide to complain about our prices simply because you 'noticed nearby places a lot cheaper' after you booked in.

A significant number of our guests have commented that we provide value for money, as can be seen in a number of reviews on Trip Advisor. When we took over the property in September last year we replaced the doonas, pillows, sheets and towels in all of our rooms and we have also replaced the carpets and repainted most of our rooms. All of our rooms also have new flat screen LCD televisions, new kettles, toasters, cutlery and crockery and we have also replaced a number of fridges and air-conditioners and continue to upgrade our facilities. We have worked hard to bring the property up to a respectable standard and have invested much time, effort, money and resources in making a number of significant improvements to the property. We pride ourselves on providing our guests with the best possible experience whilst staying with us and believe that we provide quality facilities and service for value for money.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2013

stayed one night and found the room well appointed and comfortable. it was very spacious with a queen bed and two seater lounge. The room is very old but everything was clean. On check in which was very friendly and quick we were given breakfast options. This breakfast was delivered immediately to our room along with a jug of fresh milk. This was so much better than the tiny little long life things most hotels give you. We were given options on where to go for dinner and used the suggested courtesy bus as it was raining. The motel was full and I was concerned that it would be noisy. We did not hear any of the other guests or any other bathrooms as is a common occurrence in a lot of hotels and motels. I would recommend this hotel to any traveller who needs a reasonably priced bed for the night

Stayed: April 2013
2  Thank Jan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2013

We had a very pleasant experience in this motel, which was comfortable and with exceptionally great service. The man at the desk (perhaps the owner) was super friendly and had a lot of great tips on where to stop for sightseeing. A great place to stop on a road trip!

  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank MadameCanard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2013

We stayed at the Pacific Palms on a trip from Brisbane to SWR and with an 11 month old baby we had booked in an overnight stay to break up the journey.

We had a couple of calls from the owner on our way down to make sure we were ok and to arrange our breakfast for the following morning! We arrived at 1.30am to be greeted and showed to our room. It was spacious, clean and equipped with everything we needed (including a port-a-cot). Would highly recommend!!!

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank IRCD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2013

When checking the accomodation options along the road we found this to be the best. Clean, good sized room with a good bed. Good, functional bathroom. Booth room and bathroom perfectly clean. The breakfast offered suited us very well and was delivered in the evening so we could enjoy breakfast at our leisure. Free wifi was included which we like a lot. The owner was very helpful and serviceminded. He recommende the ex servicemen's club for dinner, a short walk from the motel, where we had an excellent dinner.

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gunnar181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2013

Arrived at the motel and upon stating who I was, they said they had been expecting me. Fast and easy check in and ticked off the items I would like for breaky which arrived 5 minutes later. We went to the room and was very satisfied. Cosy and clean room equipped with toaster, bar fridge, kettle and cutlery. Spacious room with sofa. Aircon was not exactly cold but I realised later it was because the window was not closed. Bed was very comfortable. Only minus is that the television reception was not as good and had quite a bit of lag. Other than that, it was fantastic! Location was wonderful and was close to everything else. I would certainly return if I return to Coffs. Oh! The shower was amazing!!! Powerful and relaxing.

  • Stayed: March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MelE06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Coffs Harbour hotels
1.7 mi away
Coastal Bay Motel
Coastal Bay Motel
#4 of 40 in Coffs Harbour
97 reviews
0.1 mi away
Quality Inn City Centre
Quality Inn City Centre
#13 of 40 in Coffs Harbour
199 reviews
1.7 mi away
Surf Beach Motel
Surf Beach Motel
#8 of 40 in Coffs Harbour
280 reviews
Show Prices
Show Prices
Show Prices
0 mi away
Best Western Zebra Motel
Best Western Zebra Motel
#9 of 40 in Coffs Harbour
197 reviews
1.8 mi away
Park Beach Resort Motel
Park Beach Resort Motel
#3 of 40 in Coffs Harbour
277 reviews
0.1 mi away
Matador Motor Inn
Matador Motor Inn
#10 of 40 in Coffs Harbour
213 reviews
Show Prices
Show Prices
Show Prices

Been to Coffs Harbour Pacific Palms Motel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Coffs Harbour Pacific Palms Motel

Address: 29 Grafton St, Coffs Harbour, New South Wales 2450, Australia
Location: Australia > New South Wales > Coffs Harbour
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #23 of 40 Hotels in Coffs Harbour
Price Range: $83 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Coffs Harbour Pacific Palms Motel 3.5*
Number of rooms: 15
Official Description (provided by the hotel):
Conveniently situated just off the Pacific Hwy, Coffs Harbour Pacific Palms Motel is a family operated business offering quiet, affordable, quality accommodation ideal for couples, families and corporate guests.Accommodation includes Executive King and Queen as well as Twin and Family rooms. Coffs Harbour Pacific Palms Motel has 15 well-appointed, spacious ground floor rooms, with opening windows. The property also offers a outdoor swimming pool for guests to enjoy at their leisure. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Hotels.com, Priceline, Expedia, Agoda, TripOnline SA, Orbitz, Travelocity, Booking.com and Evoline ltd so you can book your Coffs Harbour Pacific Palms Motel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing