Myself and 9 friends recently spent the weekend on a Ripples Houseboat.
The booking process & ladies at reception were very helpful on our arrival but we did feel somewhat disappointed by the service received while out on the boat. After mooring near Brooklyn on Friday night we set off down river on Saturday. Unfortunately mid day one of our engines kept failing and whilst we are reasonably capable we were also inexperienced and this made manouvering the boat tricky particularly when trying to moor or drop anchor in smaller bays. We called back to the office to explain the problem and then waited for someone to come out and take a look - unfortunately this meant that we did not have the opportunity to see anymore of the waterways. After quite a while the guy told us there was a fault with the engine and advised us as to how best to handle it.
On the Sunday we were returning the boat much earlier than required as two of our group had to head back to Sydney to catch flights. Despite following the instructions to call when approaching the meeting point we were affectively left hanging around the area for 45minutes which in turn created some stress for our friends. One of our group discussed these problems and a couple of other niggles with the office on our return and felt very dismissed by the person they spoke to who suggested that the engine was 'fine when we left' and that we were not in the correct place for pick up (which is not true)
Overall a very enjoyable weekend in fabulous surroundings and with great friends but lacking a sense of customer service from Holidays Afloat.
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