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“Beautiful setting, customer service a bit lacking”
Review of Hawkesbury River

Hawkesbury River
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Ranked #681 of 2,804 things to do in New South Wales
Attraction details
Sydney, Australia
Level 4 Contributor
37 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
“Beautiful setting, customer service a bit lacking”
Reviewed December 2, 2012

Myself and 9 friends recently spent the weekend on a Ripples Houseboat.

The booking process & ladies at reception were very helpful on our arrival but we did feel somewhat disappointed by the service received while out on the boat. After mooring near Brooklyn on Friday night we set off down river on Saturday. Unfortunately mid day one of our engines kept failing and whilst we are reasonably capable we were also inexperienced and this made manouvering the boat tricky particularly when trying to moor or drop anchor in smaller bays. We called back to the office to explain the problem and then waited for someone to come out and take a look - unfortunately this meant that we did not have the opportunity to see anymore of the waterways. After quite a while the guy told us there was a fault with the engine and advised us as to how best to handle it.

On the Sunday we were returning the boat much earlier than required as two of our group had to head back to Sydney to catch flights. Despite following the instructions to call when approaching the meeting point we were affectively left hanging around the area for 45minutes which in turn created some stress for our friends. One of our group discussed these problems and a couple of other niggles with the office on our return and felt very dismissed by the person they spoke to who suggested that the engine was 'fine when we left' and that we were not in the correct place for pick up (which is not true)

Overall a very enjoyable weekend in fabulous surroundings and with great friends but lacking a sense of customer service from Holidays Afloat.

Visited November 2012
Helpful?
5 Thank KerryScouseKelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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76 reviews from our community

Visitor rating
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Date | Rating
  • English first
  • Any
English first
brisbane
Level 5 Contributor
49 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
“Pleasent stretch of water”
Reviewed September 25, 2012

I only ever viewed the river from a bridge or raised position. One needs a boat to explore it and maybe spot some of the mansions on both sides of the river. It is a very picturesque enviroment.

Helpful?
3 Thank brisbanetrekker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
114 reviews
69 attraction reviews
common_n_attraction_reviews_1bd8 61 helpful votes
“Brooklyn is a good start”
Reviewed September 25, 2012

You can catch the train to Hawkesbury River Station (right at the waterfront town of Brooklyn). At Brooklyn, there are some shops and excellent fish and chips. You can catch a ferry to Dangar Island and walk around the small island. Views are stunning of the Hawkesbury River.

Visited August 2012
Helpful?
8 Thank Ditas56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level 6 Contributor
142 reviews
77 attraction reviews
common_n_attraction_reviews_1bd8 58 helpful votes
“Hawkesbury River”
Reviewed September 24, 2012

all our children learnt to waterski on this river. We love it. 20 minutes from our home we fish ski just enjoy this river. It is long beautiful. We just love it. Lots of places to stop and have lunch. Beach or just relax along the way.

Visited April 2012
Helpful?
1 Thank Cristina106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shirleyandian
Level 4 Contributor
39 reviews
38 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
“Hawksbury”
Reviewed September 4, 2012

I have travelled this river many a time, Yes it has a lot going for it but I find river travelling slow and uninteresting at times

Helpful?
2 Thank shirleyandian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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