Having been to La Scala more than 20 times in the past 6 years and thoroughly enjoying it every time and it being my favourite restaurant in Canberra I asked my parter to book it for Valentines day. What a huge mistake!
We were escorted to our table and presented our menus. As we frequent this restaurant we knew what we wanted almost instantaneously. We ordered 5 minutes after sitting down at 6:30. We decided not to have entrees because we were hungry and knew how big the meals were.
At 7:15 our waiter returned and said "what did you order again? It didn't go into the system". I repeated out two dish order and noted that we were very hungry. She said our order would go on priority and asked if we wanted any drinks but we were fine.
The table next to us just finished their mains as this was taking place. Their plates were cleared and 10-15 mins later their main meals arrived. Our meals didn't arrive until 10 minutes after they had finished their meal and their plates had been cleared.
Finally our meals arrived and were significantly smaller than usual.
After taking our first bite the waiter came back to ask how they were and we said fine and would like to eat because we were too hungry to talk.
My partner ordered the steak and asked for it to be medium rare. The tiny piece was barely rare.
My tortellini had an unusual cream sauce and was a small serving.
When they came to clear the plates I asked for the bill.
When I went to pay they asked how it was and I mentioned how long it took for our meals and they apologised.
After this terrible experience I will never return to this resturant. What a shame how they let this place go.
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