The Food here is always great when I go, however the staff are lacking a bit up there. We were seeing a movie, so we decided to go there to eat before we went. We ordered and one of the people at our table cancelled the chips ( he had ordered extra) not knowing his Wagyu came with chips.
Then we waited, and waited and everyone around us were getting their food and we had 30 minutes till the movie started. We asked them what had happened and the look of confusion had set in. The waitress had cancelled the whole order not just the chips. Then, no apology, no discount, no free nibbles to get us through the 1 45minutes we were left there waiting without food. By the time it came we had to shovel it down and leave. The eye fillet is good and the wagyu was very nice. The chips are great when they are fresh but sometimes they can double fry them. The sauces are always delicious. Make sure you try the oyster shots, they are a delight!!. I think with a bit of attention to detail and some customer service training Kingsleys would be able to compete with some other high ranking restaurants in Canberra.
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