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“Not What I Expected when I Booked Online.” 3 of 5 bubbles
Review of Best Western Plus Garden City Hotel

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Best Western Plus Garden City Hotel
Ranked #9 of 58 Hotels in Canberra
Certificate of Excellence
Sydney, Australia
2 reviews
“Not What I Expected when I Booked Online.”
3 of 5 bubbles Reviewed April 27, 2014

The staff were pleasant, and generally available when asked for assistance.
However, the car park is far too small for the number of rooms and many motel guests needed to park on the street, or quite a distance from their room.
The bathroom was extremely small with the hand basin in front of the toilet making it difficult to sit comfortably.

Room Tip: From what I could see the rooms were all much the same.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Max552
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this review, April 28, 2014
Hi Max552,

I do appreciate you taking the time to share your feedback and I am sorry you have such mixed feelings regarding your stay. We do our best to be clear and transparent so our guests experience closely matches their expectations.

Our aim is to provide modern, comfortable and quality accommodation with professional, efficient and warm service. We want to provide the best possible value to our guests and I'm disappointed to see that we let you down during your visit.

I certainly hope that you will join us again in the future so that we may show you a more typical experience for guests at BEST WESTERN PLUS hotels.

Warm regards,
Ryan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

750 reviews from our community

Traveler rating
    275
    336
    110
    22
    7
See reviews for
156
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Main Beach, Australia
2 reviews
4 of 5 bubbles Reviewed April 27, 2014

We stayed at this hotel for 4 days over Easter April 2014. Room was very good, Breakfast was very good, location was very good, we did have a hire care, and everything was easy to navigate.
Our only complaint would be that the restaurant was not open for night time meals, which we found disappointing and annoying. The hotel was full so not to open the restaurant seems rather a strange decision.That only sent us looking for restaurants in other areas. If these places want the tourist trade and dollar they should cater accordingly.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Barbara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this review, April 28, 2014
Hi Barbara,

Thanks for choosing to stay with us here at BEST WESTERN PLUS Garden City Hotel. It is lovely to see that you enjoyed your visit.

Our Secret Garden Bar & Restaurant is open Monday-Saturday for dinner (except public holidays) and 365 days a year for breakfast. There have been a few public holidays recently during which the restaurant was not open for dinner and I apologise for the inconvenience. I trust that our great Front Desk team offered you some of the local alternatives; we have a celebrated range of fantastic dining hot spots locally including at Narrabundah, Griffith, Kingston and Manuka.

We hope to see you again in the future and that you may have the chance to enjoy dinner at our restaurant. Our Executive Chef Wayne Herrington has an amazing menu that I'm sure will please if you have the opportunity to join us again.

Warm regards,
Ryan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eden NSW
Level Contributor
110 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed April 26, 2014

This is the second time we have stayed at the Garden City Hotel. We find it a very convenient place to stay when needing to get to the airport early. The run to the airport takes aprox 5 mins. The rooms are very quiet and really clean. Sue-Anne on reception was very helpful in assisting us with our speedy checkin and queries we had. Its also not too far to the lovely restaurants at Kingston. I would recommend the Garden City to anyone needing overnight accommodation before flying out of the Canberra Airport, we certainly will be staying again.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jennifish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this review, April 27, 2014
Dear Jennifish,

It is a pleasure to receive your kind words; our entire team works hard to offer a satisfying and enjoyable experience for our guests and I am glad that you have so generously recognised this. Sue-Anne is an absolutely pleasure to work with and she will be tickled pink that you have taken the time to acknowledge her efforts.

We look forward to welcoming you back again soon.

Best wishes,
Ryan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ormeau, Australia
Level Contributor
251 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
4 of 5 bubbles Reviewed April 25, 2014

Enjoyed our overnight stay in the nations capital. We found the hotel to be clean and indeed comfortable. The bed I found luxurious. Flat screen TV was large and clear, also free wifi was an added bonus. Bathroom products were nice too. Staff were efficient and friendly when checking in and out. Parking wasn't the best when we got back from getting take away in the evening and was difficult to find a park. All in all a good hotel and would stay here again.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank vicki_kilroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this review, April 27, 2014
Hi Vicki_Kilroy,

Thanks for sharing your insight regarding our hotel with other Tripadvisor readers. Your positive experience is the exact impression that we are hoping to leave our guests with each time they visit us.

We hope to see you back again in future months.

Warm regards,
Ryan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 25, 2014

I stayed here while travelling from Sydney to the Snowy Mountains. I had looked for a hotel which would be good value, comfortable, and also not take me too far away from my route.

I made a good choice. The room was quiet, clean and nicely appointed. Check in was fast and friendly. The location was great.

The only downside on the stay was our visit to the dining room for breakfast. We ordered and it took a very long time to arrive. When it did arrive, the staff apologised, and informed us it was due to a backlog of room service orders. Not ideal, but at least the staff apologised and handled things appropriately. And the food itself was excellent.

Next time I'm looking for a one night stay when travelling through the area, I wouldn't hesitate to book this place again.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BushWalker74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this review, April 27, 2014
Hi there BushWalker74,

Thanks for reviewing your stay here at BEST WESTERN PLUS Garden City Hotel on Tripadvisor. Our regular visitors quickly become a part of the family; we love to see familiar faces and look forward to welcoming you back again next time you are stopping over in Canberra.

Warm regards,
Ryan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Batemans Bay, Australia
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed April 24, 2014

We stayed here mainly because of the rate. It is on the outskirts of town but we had a car so were able to go into town and other areas with ease. The place was very clean and quiet. we would def stay here again. The receptionist was very nice.

  • Stayed March 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SouthEastSophia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this review, April 27, 2014
Dear SouthEastSophia,

Thanks for staying with us here at BEST WESTERN PLUS Garden City Hotel. We will be sure to pass on your comments to our team who will be pleased to know that we provided you with an enjoyable stay at an affordable rate.

We hope to welcome you back again soon.

Best wishes,
Ryan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
203 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed April 24, 2014

Accommodation was fine but bathroom absolutely tiny.

Staff working in Dining room at the weekend were not connected with their customers. Not a word of welcome or what the procedure was for breakfast. Never cleaned the used plates from the table. Very different on Monday and Tuesday morning with different staff.

This place is very comfortable but the bathroom and staff in dining room attitude was disappointing

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank jexthetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this review, April 27, 2014
Dear Jexthetraveller,

Great to hear that you had such an enjoyable stay and thank you for taking the time to provide your review of BEST WESTERN PLUS Garden City Hotel. Your feedback regarding breakfast is appreciated and we will be taking steps to follow this up.

Many thanks
Ryan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Garden City Hotel

Property: Best Western Plus Garden City Hotel
Address: 55 Jerrabomberra Avenue | Narrabundah, Canberra 2603, Australia
Location: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #9 of 58 Hotels in Canberra
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Best Western Plus Garden City Hotel 4.5*
Number of rooms: 72
Official Description (provided by the hotel):
Style, substance and sanctuary! That is the Best Western Plus promise when you stay at the spectacular Garden City Hotel in Canberra. Modern and contemporary hotel rooms, combined with warm, memorable, efficient and effortless service, makes Best Western Plus Garden City Hotel one of the city's premier hotels. Guests enjoy a fantastic location in the heart of Canberra, just minutes from top tourist attractions including Parliament House, the National Gallery and Questacon. Located in Canberra's ever-popular inner-south, Garden City Hotel is nestled amongst tree-lined boulevardes and the quiet and tranquillity will ensure a peaceful and restful night's slumber. The on-site Secret Garden Bar & Restaurant is rapidly gaining a reputation as one of Canberra's most exclusive dining venues, with a mouthwatering menu of local and international favourites, imbued with an eclectic twist to keep things dramatic and exciting. The Executive Chef is both culinary superstar and local legend, adding his own personality and vivacity to each dish. ... more   less 
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