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“A Capital Surprise”

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Best Western Plus Garden City Hotel
Ranked #10 of 58 Hotels in Canberra
Certificate of Excellence
Reviewed March 22, 2014

I booked this place at the last minute and was expecting just average accommodation ... but it was great! The friendliest staff got our room readier earlier than the set check in time and handled enquiries pleasantly. The restaurant had great food; I enjoyed the vegetable puffs and they sent my daughter's dessert ice cream up as room service for later. You do need a car as it's somewhat far away from Canberra's main attractions, and tourist coach groups filled the restaurant later in the evening and in the mornings. But we will be returning as we really enjoyed how nice the place was.

Room Tip: Rooms on the north and west sides face a carpark and traffic ... a little noisy. Go for one overlook...
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  • Stayed: July 2013, traveled with family
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Thank Sal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this reviewResponded March 30, 2014

Dear Sal S,

We are very pleased that we exceeded your expectations during your recent stay with us in Canberra.

Our entire team here at BEST WESTERN PLUS Garden City Hotel is dedicated to providing a warm, enjoyable, top value experience to all of our guests and I am thrilled to see that we are meeting our objectives.

I appreciate that you have taken the time to share your experience here on Tripadvisor and we look forward to hosting your next stay in the ACT.

Safe travels,
Ryan

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650 - 656 of 809 reviews

Reviewed March 11, 2014

As per above. Great value hotel, 5 mins from town. Great service, clean rooms and nice breakfast and selection. We were in deluxe room with breakfast included. The deluxe just made relaxing and spreading out that much easier

  • Stayed: March 2014
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1  Thank Louise2153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this reviewResponded March 30, 2014

Dear Louise,

Thanks for reviewing your stay with us. We are glad you had a great experience here at BEST WESTERN PLUS Garden City Hotel and are delighted that you have taken the opportunity to share your thoughts with other travellers here on Tripadvisor.

We look forward to providing a warm welcome again on your next visit to the Canberra Region.

Best wishes,
Ryan

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Reviewed March 6, 2014

big clean rooms with good facilities. Rooms towards the back are far away from the main road out front and thus very quiet. Staff were friendly and the breakfast area kept very clean with good food and efficient staff.

Room Tip: rooms at back are futhest from the road out front
See more room tips
  • Stayed: March 2014, traveled on business
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1  Thank davidhughtaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this reviewResponded March 26, 2014

Dear David,

Thanks for sharing your thoughts regarding your recent stay with us here at BEST WESTERN PLUS Garden City Hotel. I am very pleased to see that we provided a great value experience and we hope to see you back again soon.

Safe travels,
Ryan

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Reviewed February 17, 2014

Stayed for 2 nights. The accommodation was very clean, although the rooms where on the small side. Furnishings in the rooms was nice, disappointed the windows only opened about 10 cms, made it feel a bit claustrophobic. The accomadation rating was a 4 1/2 star, in my opinion more like a 3 1/2 star.

  • Stayed: January 2014, traveled as a couple
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1  Thank sbgilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this reviewResponded February 19, 2014

Hi sbgilly,

Thanks for your review and we are glad you enjoyed your stay with us. I'm pleased to advise that just last week we were visited for our annual inspection by the AAA Tourism ratings agency and our 4.5 star certification was renewed.

Nonetheless, we are grateful for your feedback and we hope to have the chance to welcome you back to BEST WESTERN PLUS Garden City Hotel again in the near future.

Warm regards
Ryan

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Reviewed February 14, 2014

  • Stayed: February 2014, traveled as a couple
    • Value
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Review collected in partnership with Easytobook.com
1  Thank Rayner C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ArionHotels, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this reviewResponded February 16, 2014

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Reviewed February 5, 2014

You can't walk to anything interesting but it's convenient to most of Canberra if you have a car (although the parking lot is scattered around the place and fills up at night). The room was a bit sterile but was clean and spacious, although the wall between the lounge and bedroom could be removed (I may have been upgraded - if so, the standard rooms might be poor value), but the bathroom was small and awkward, with minimal shelving and racks. My room on the pool side of the building was very quiet except for persistent beeping one night that was probably pool machinery. Staff and service were good except that on arrival, I found that one of the chocolate bars in the fridge was half-eaten. Free wifi could be welcome if you need it, but it's very unreliable, with nothing coming through the network for long periods (despite an excellent wifi connection) and at time it seemed that the nearest router had been switched off and I couldn't get more than a faint connection.

This place is a bit cheaper than hotels around the city centre and I was hoping it would be better value, but it's not really.

  • Stayed: February 2014, traveled on business
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1  Thank mrdom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this reviewResponded February 6, 2014

Hi there mrdom,

Thanks for providing feedback regarding your stay with us. We are very disappointed to see that you did not find your visit to be great value; providing exceptional value is exactly what we aim to achieve and I'm sorry that you felt let down by your experience.

I hope that you will visit again during your next trip to Canberra to allow us the opportunity to show the great stay that the overwhelming majority of our guests enjoy.

Warm regards and safe travels,
Ryan

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Reviewed February 1, 2014

Return visit to Canberra after many years. This Motor Hotel is well located and whin 15/20 mins from the main City Centre and all the other attractions.
Staff friendly and willing to assist where required. Given King size room and rate provided by staff was discounted without having to ask-what a change.
Facilities at the Hotel included excellent bar and restaurant area, gym room and a outside swimming pool. Also plenty of free parking.

  • Stayed: January 2014, traveled as a couple
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Thank WesternWarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this reviewResponded February 5, 2014

Dear WesternWarrior,

Thank you so much for sharing your experience with other readers of Tripadvisor. We are very happy that you enjoyed your stay with us and I hope that you will join us again next time you are in the ACT.

Safe travels,
Ryan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Garden City Hotel

Address: 55 Jerrabomberra Avenue | Narrabundah, Canberra 2603, Australia
Location: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #10 of 58 Hotels in Canberra
Price Range: $101 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Best Western Plus Garden City Hotel 4.5*
Number of rooms: 72
Official Description (provided by the hotel):
Style, substance and sanctuary! That is the Best Western Plus promise when you stay at the spectacular Garden City Hotel in Canberra. Modern and contemporary hotel rooms, combined with warm, memorable, efficient and effortless service, makes Best Western Plus Garden City Hotel one of the city's premier hotels. Guests enjoy a fantastic location in the heart of Canberra, just minutes from top tourist attractions including Parliament House, the National Gallery and Questacon. Located in Canberra's ever-popular inner-south, Garden City Hotel is nestled amongst tree-lined boulevardes and the quiet and tranquillity will ensure a peaceful and restful night's slumber. The on-site Secret Garden Bar & Restaurant is rapidly gaining a reputation as one of Canberra's most exclusive dining venues, with a mouthwatering menu of local and international favourites, imbued with an eclectic twist to keep things dramatic and exciting. The Executive Chef is both culinary superstar and local legend, adding his own personality and vivacity to each dish. ... more   less 
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