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Best Western Plus Garden City Hotel
Ranked #10 of 58 Hotels in Canberra
Certificate of Excellence
Reviewed August 6, 2013

Stayed here for the rugby good location for sporting events a car a must.Hotel has plenty of parking, The room was large and kept clean with good heating ( thank god this is Canberra ),All Staff really good and looked up anything that could help you if they did not know it,restaurant food at the hotel was excellent ,Also next door was a Germany club food also good and beer even better and very short walk back,Enjoyed breakfast with the local kookaburra who came in for a feed the staff look after him which was good to see. got woken by the shower in the next room early which was only a small pain but did wake us.

Room Tip: All rooms seem good and well stocked and kept clean,and quiet, good close parking on site
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  • Stayed: August 2013, traveled as a couple
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Thank Kenneth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this reviewResponded August 7, 2013

Dear Kenneth M,

Thanks for reviewing your stay here at BEST WESTERN PLUS Garden City Hotel on Tripadvisor.

We are very pleased that you enjoyed your stay with us and that our great team of staff went out of their way to look after you during your visit to Canberra.

I'm glad that you had the chance to meet our friendly neighbourhood kookaburra; he has been visiting us daily for a few months now and is very popular with our staff and guests.

We hope to welcome you back to Garden City Hotel on your next visit to Canberra.

Kind regards and safe travels,
Ryan

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670 - 676 of 801 reviews

Reviewed July 23, 2013

We recently stayed for 5 nights and travelled to my daughter at the AIS daily. Really good location with restaurants, shops and banks 5 minutes away by car. Room was large clean and comfortable, overall the hotel is modern and clean. Staff are friendly and helpful.We had breakfast daily really good.We will stay again.

  • Stayed: July 2013, traveled with family
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2  Thank 607Paul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Guest Relations Manager at Best Western Plus Garden City Hotel, responded to this reviewResponded July 24, 2013

Dear 607Paul,

Thanks for taking the time to review your stay of BEST WESTERN PLUS Garden City Hotel here on Tripadvisor. We are pleased that you enjoyed your stay with us during your visit to Canberra.

As you mention, our location is very handy the local shopping district of Manuka-Kingston and everything is very easily accessible.

We do have some great specials available on our website, including for stays of three nights and more, such as yours.

Thanks again and we hope to welcome you back to the ACT again in the future.

Kind regards
Ryan

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Reviewed July 14, 2013

We went on a short trip to Canberra to see the two eldest children. Stayed three nights at Best Western. It ticked all the boxes.
The check in was smooth and easy. The staff were very helpful, relaxed and friendly.
The room, a Deluxe Queen, was clean with plenty of space.
The bed was very comfortable. Excellent and very fast free wi fi. The shower was amazing, very high pressure with loads to hot water.
We had breakfast in our room which was great. So much we didn't really need lunch. Everything you could need was in the room.
The hotel was close to the city and all the tourists sights.
Will stay again.

  • Stayed: July 2013, traveled as a couple
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Thank SimmoAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Guest Relations Manager at Best Western Plus Garden City Hotel, responded to this reviewResponded July 15, 2013

Dear SimmoAdelaide,

We are thrilled that you enjoyed your stay with us here at BEST WESTERN PLUS Garden City Hotel in Canberra.

Your feedback is greatly appreciated and we hope to welcome you back next time you visit the ACT.

Kind regards
Ryan

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Reviewed July 12, 2013

I stayed at the Garden City Hotel for two night whilst on business. It is a very comfortable hotel, although it is located some distance from the main business, shopping and tourist areas of Canberra.

What impressed me most about the hotel was excellent service I received both during and after my stay. The staff are to be complimented on making people feel very welcome. They also deserve great credit for their honesty and excellent follow up service, which I experienced when I left a reasonably expensive jacket in my room. I didn't immediately miss the jacket as I was returning to a warmer climate. However, it was found and returned to me very promptly when I called the hotel to ask whether I had left it there a couple of weeks previously.

  • Stayed: May 2013, traveled on business
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Thank Georgie0497
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Guest Relations Manager at Best Western Plus Garden City Hotel, responded to this reviewResponded July 14, 2013

Dear Georgie,

It is fantastic to see that our staff provided you with such fantastic service. Our Front Desk team try their best to provide efficient and comprehensive service, whilst still being unobtrusive to our guests.

Thanks for your feedback and we hope to welcome you back to Canberra's BEST WESTERN PLUS Garden City Hotel again in the future.

Kind regards
Ryan

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Reviewed July 12, 2013

My husband and I stayed at this hotel for 8 days while we were on a business trip. The rooms were equipped with modern amenities and free wi-fi internet. The staff was kind and very helpful. The food at the restaurant was very expensive, but excellent! (Service was a little slow so we had to make sure we had plenty of time to dine.) We thoroughly enjoyed our stay. The only complaint that we had is that the cleaning staff was not very thorough. The bed was not always made. Sometimes I had to call the front desk for towels or coffee packets. If you do not rent a car, this hotel is not for you. There really aren't any shops or restaurants near it. You need to drive everywhere.

  • Stayed: June 2013, traveled as a couple
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Thank Jamie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Guest Relations Manager at Best Western Plus Garden City Hotel, responded to this reviewResponded July 14, 2013

Dear Jamie M,

Many thanks for taking the time to review your stay with us at BEST WESTERN PLUS Garden City Hotel here in Canberra. We appreciate that you have made the effort to share your experiences with the world here on Tripadvisor.

If you are ever back with us here at Garden City Hotel, our Front Desk team would be most happy to provide the bus timetables for the services that stop just a minutes walk from our front door. These buses run right past the great tourist attractions on the southern side of Lake Burley Griffin and then into the Canberra CBD.

Thanks again and safe travels,
Ryan

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Reviewed July 1, 2013

My partner booked this as a Wotif mystery deal, and we were very pleased with the room- we stayed in a Deluxe Queen Suite and it was spacious, clean, comfortable. Lovely bathroom, fluffy towels and bathrobes- always a winner!

The bed was deliciously comfortable, we didn't want to get up on our last morning! The staff were friendly and attentive- make sure to grab some hot chocolate sachets at reception, it's delicious!

The mini bar was reasonably priced and the free wifi was fast and easy to access.

My only issue was their "full breakfast" at $19 it's standard price for substandard fare- instead of a hot buffet you order a hot dish. I ordered poached eggs with bacon & sausage- the eggs were overcooked and it was on 99 cent white bread. The food on offer was basic at best, I would recommend they step up their game in terms of breakfast- I've paid less for more at many hotels.

Besides that we had a wonderful stay and if we could get the room at the same low price we would definitely return.

Room Tip: Rooms on the ground floor with pool view are quieter and have a nicer atmosphere than looking over t...
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  • Stayed: June 2013, traveled as a couple
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Thank Bec J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Guest Relations Manager at Best Western Plus Garden City Hotel, responded to this reviewResponded July 1, 2013

Dear Bec J,

Thanks for your review of your stay with us here at BEST WESTERN PLUS Garden City Hotel. We are glad that you had such a great time with us and enjoyed your visit to Canberra.

Your comments regarding breakfast are appreciated and we will discuss recent feedback in this area at our next management meeting.

We regularly have some fantastic online specials on our website - google us and I'm confident that you will find a great deal on your next visit.

Thanks again and we hope to welcome you back soon.

Kind regards
Ryan

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Reviewed June 24, 2013

My wife and I stayed one night in a standard queen room. I booked the room on line thinking I was booking a Turner exhibition package. Although I was wrong about the package I really appreciated the time and trouble taken by the staff ( thanks Molly ) to sort things out to our satisfaction. All staff at the desk were smiling and courteous and the whole place had a nice " feel " about it.
The room was compact - what we wanted - but clean and comfortable. No problems with toilets or showers or basins or tiles. Although situated next to the car park and rear entrance, noise was not obtrusive although there was a bit of noise from the adjoining room.
My only gripe is with the website which invited me to click on National Gallery packages but threw up all the motel's available rooms.

  • Stayed: June 2013, traveled as a couple
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Thank Colin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Guest Relations Manager at Best Western Plus Garden City Hotel, responded to this reviewResponded June 27, 2013

Dear Colin,

Thanks for your review and we are very pleased that you enjoyed your stay with us here at BEST WESTERN PLUS Garden City Hotel.

It is great to know that you found our staff fantastic to deal with. We have a great team and appreciate that you have acknowledged Mollie's efforts. She is one of the many superstars we currently have with us on our Front Desk.

We hope to welcome you back to Canberra again in the future.

Kind regards
Ryan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Garden City Hotel

Address: 55 Jerrabomberra Avenue | Narrabundah, Canberra 2603, Australia
Location: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #10 of 58 Hotels in Canberra
Price Range: $103 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Best Western Plus Garden City Hotel 4.5*
Number of rooms: 72
Official Description (provided by the hotel):
Style, substance and sanctuary! That is the Best Western Plus promise when you stay at the spectacular Garden City Hotel in Canberra. Modern and contemporary hotel rooms, combined with warm, memorable, efficient and effortless service, makes Best Western Plus Garden City Hotel one of the city's premier hotels. Guests enjoy a fantastic location in the heart of Canberra, just minutes from top tourist attractions including Parliament House, the National Gallery and Questacon. Located in Canberra's ever-popular inner-south, Garden City Hotel is nestled amongst tree-lined boulevardes and the quiet and tranquillity will ensure a peaceful and restful night's slumber. The on-site Secret Garden Bar & Restaurant is rapidly gaining a reputation as one of Canberra's most exclusive dining venues, with a mouthwatering menu of local and international favourites, imbued with an eclectic twist to keep things dramatic and exciting. The Executive Chef is both culinary superstar and local legend, adding his own personality and vivacity to each dish. ... more   less 
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