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“Comfortable”

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Best Western Plus Garden City Hotel
Ranked #9 of 57 Hotels in Canberra
Certificate of Excellence
Sydney
Level 4 Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Comfortable”
Reviewed May 17, 2013 via mobile

I stayed recently at this motel and found it to be clean, warm and comfortable. The food was pretty good, however in my opinion the beef & reef could have less garlic sauce (can't please everyone I guess). Breakfast was enjoyable with a choice of continental or continental and something cooked.

The staff were friendly and in my dealings with them i found them to be very professional and helpful.

My only real complaint was the use of 2 sheets used for a doona cover. I have stayed in many motels and hotels and this was a first. Not sure what has happened on this occasion, but hoping this is not the new fashion among paid accommodation.

Stayed May 2013, traveled on business
Helpful?
Thank Tdub1122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Guest Relations Manager at Best Western Plus Garden City Hotel, responded to this review, May 19, 2013
Dear Tdub1122,

Thanks for your review and choosing to stay with us during your stay in Canberra.

It is great to know that your room was clean and comfortable (and warm - very important during the cooler months here in the ACT!)

We will pass on your comments regarding the garlic sauce to our Executive Chef - all feedback is most welcome and appreciated.

The idea of the 'triple sheeting' that you refer to is to ensure that you can have the confidence that your bedding is clean and fresh on each stay. Hotels that provide a doona only can not launder these on each and every occasion, resulting in the guest 'sharing' their stay with previous guests. It is definitely an increasingly common practice in the industry, but your feedback is valued and we will certainly discuss during our next management meeting.

Many thanks and kind regards,
Ryan
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781 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
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English first
Sussex
Level 6 Contributor
130 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed May 17, 2013

We recently spent 1 night at this modern, attractive, hotel. Or room was very well furnished and equipped and was extremely comfortable. The staff were really friendly and helpful. We has the buffet breakfast which was substantial and reasonable value for money. The pool looked great, but we did not have time to explore further! Location wise, the hotel is fairly quietly located about 5 mins drive from central Canberra. No problem for us, but take note if you prefer to walk as the nearest restaurants are a fair distance away. The only issuette we noted was the limited parking. We found a space (not in the car park but on the driveway leading to the hotel) but as the hotel seemed to be nowhere near full, I suspect this could be an issue in busier periods.

  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
Thank SussexAdventurers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Guest Relations Manager at Best Western Plus Garden City Hotel, responded to this review, May 19, 2013
Dear SussexAdventurers,

Thanks for your review and we are glad you enjoyed your stay with us.

Just a tip if you are ever back in beautiful Canberra, the Narrabundah Shopping Village - around a 10-15 minute stroll away - has some of the city's best fine dining restaurants including D'Browes, La Cantina and the Artisan... Each are very highly recommended!

Thanks again and we wish you very safe travels,
Ryan
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Snowy Mountains, Australia
Level 5 Contributor
87 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 16, 2013

This was a special on Wotif and delivered a well appointed room with a comfortable bed. The staff are friendly, helpful and professional. The breakfast was value for money with good choice in a spacious restaurant. I would recommend this hotel if you are not fussed to be in the middle of the city. It is easy to find, only 10 minutes to Civic, close to Manuka, DFO and restaurants of the area.

Room Tip: In winter the open air parking in conjunction with an early morning winter start could be seen as an...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shan-Gedro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Guest Relations Manager at Best Western Plus Garden City Hotel, responded to this review, May 16, 2013
Dear Shan-Gedro,

Thanks for your review of your stay with us here at BEST WESTERN PLUS Garden City Hotel in Canberra.

It is fantastic to know that you had such a great stay with us and enjoyed your room, our fantastic staff and the offering in our Secret Garden Bar & Restaurant.

As you mention, Canberra is a bit chilly at this time of year. We do have undercover parking which will prevent any inconvenience with frost in the morning. When we welcome you back next, our Reception team would be most happy to show the way to the undercover parking.

Thanks again and we look forward to seeing you again in the future.

Kind regards
Ryan
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Mooroopna
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 14, 2013

Overall the room was quite comfortable and this review would of been an excellent one however the owners need to have a chat to the cleaners as we did not particularly appreciate the cleaners trying to get in our room on three different occasions before 9.45. They were also very noisy from very early on. We filled out the rubbish room review to let the manager know. Have not heard anything back.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chrissyjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Guest Relations Manager at Best Western Plus Garden City Hotel, responded to this review, May 14, 2013
Dear ChrissyJim,

Thanks for taking the time to provide your feedback. As you mention, your stay was comfortable and excellent with the exception of the interruptions from our Housekeeping team.

To keep up with the many requests from our guests for early arrivals, our Housekeeping team do start work at 9.30 each morning. As much as we'd love to limit cleaning to a small time window in the middle of the day, we would be unable to provide the rooms with the meticulous cleaning that our Executive Housekeeper requires of her team. We do provide our guests with a 'Do Not Disturb' door sign to advise our staff that they should come back later in their rounds.

I'm sorry that this caused issues for you during your stay; we do value your feedback and I'm pleased to read that the rest of your stay was enjoyable.

We hope to have the opportunity to restore your faith in our hotel in the future.

Kind regards
Ryan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 7, 2013

We had planned on staying two (not-sequential) nights, but only managed to stay for one due to a booking mix-up (they had us down for the 2nd night on the wrong weekend).

The hotel is very clean and well appointed, with helpful front-of-house staff. There's a real issue with parking when the motel gets fuller. The room was warm and comfortable with a good-sized bed. The free wifi is restricted to the foyer (not in the room) which we found out afterwards - this was probably the only real thing we could find to complain about.

Clearly a well run operation.

  • Stayed May 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank seriocomic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Guest Relations Manager at Best Western Plus Garden City Hotel, responded to this review, May 14, 2013
Dear Seriocomic,

Thanks for your review and we are very pleased that you enjoyed your stay with us.

Our hotel has parking available on all four sides including undercover parking. I am disappointed that our staff did not outline all of the parking options to you upon check-in as I'm confident that we would have had plenty of spaces available during

Since a recent upgrade, our free wifi is now available in our guest rooms as well as our bar and lounge.

Thanks for your feedback and we hope to welcome you back again soon.

Kind regards
Ryan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 6, 2013

My husband and I recently booked a 3 night stay here through last minute.com as a secret stay hotel. We arrived an hour early but luckily our room was ready and check in was quick and easy. Everything was explained and we were quite impressed to be offered a carton of fresh milk instead of that vile UHF long life stuff.

Room was quite spacious for the two of us although the bathroom is small but sufficient for us. Nice big shower with plenty of hot water although the shower head seems a little outdated. The provided toiletries are quality products. Also noteworthy is the free wifi we had in the room which was a bonus.

The bed was so comfy as were the pillows which provided a great nights sleep. The heater also works really well and the room was nice and warm. Definitely need a car to get around so the car park was great. Brochures and maps in the reception area also helped us and we also got discounts at some of the attractions with the brochures.

Breakfast was $19 each and excellent value for money. The food was delicious and was most impressed. Would definitely recommend this hotel

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kerry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Guest Relations Manager at Best Western Plus Garden City Hotel, responded to this review, May 7, 2013
Dear Kerry J,

It is fantastic to know that you enjoyed your first stay with us here at BEST WESTERN PLUS Garden City Hotel in Canberra.

As you mention, our guests love the fact that we provide fresh milk, free wifi and very comfortable beds.

We look forward to welcoming you back on your next visit to Canberra.

Kind regards,
Ryan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Strathfieldsaye
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 4, 2013

Stayed here the nights of Sunday 28 - Wednesday1st May, cant fault this place. Room clean and tidy upon arrival and was cleaned every day. Free Wi-Fi as well as foxtel and decent sized TV screen not the usual tiny screen you have sit up close to too view the program. Would stay here again the next time we visit Canberra.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phillip B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Guest Relations Manager at Best Western Plus Garden City Hotel, responded to this review, May 5, 2013
Dear Phillip B,

It was our pleasure to host you during your stay in Canberra and we are glad that you enjoyed your time with us so much.

Thanks for taking the time to review your visit and we look forward to welcoming you back again in the future.

Kind regards
Ryan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Garden City Hotel

Property: Best Western Plus Garden City Hotel
Address: 55 Jerrabomberra Avenue | Narrabundah, Canberra 2603, Australia
Location: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #9 of 57 Hotels in Canberra
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Best Western Plus Garden City Hotel 4.5*
Number of rooms: 72
Official Description (provided by the hotel):
Style, substance and sanctuary! That is the Best Western Plus promise when you stay at the spectacular Garden City Hotel in Canberra. Modern and contemporary hotel rooms, combined with warm, memorable, efficient and effortless service, makes Best Western Plus Garden City Hotel one of the city's premier hotels. Guests enjoy a fantastic location in the heart of Canberra, just minutes from top tourist attractions including Parliament House, the National Gallery and Questacon. Located in Canberra's ever-popular inner-south, Garden City Hotel is nestled amongst tree-lined boulevardes and the quiet and tranquillity will ensure a peaceful and restful night's slumber. The on-site Secret Garden Bar & Restaurant is rapidly gaining a reputation as one of Canberra's most exclusive dining venues, with a mouthwatering menu of local and international favourites, imbued with an eclectic twist to keep things dramatic and exciting. The Executive Chef is both culinary superstar and local legend, adding his own personality and vivacity to each dish. ... more   less 
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