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“Highly overrated with poor service.”

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Best Western Plus Garden City Hotel
Ranked #9 of 57 Hotels in Canberra
Certificate of Excellence
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Highly overrated with poor service.”
Reviewed March 31, 2013 via mobile

Upon arrival we where told that the Resturant would be closed over Easter (except breakfast). No room service available on public holidays or Sundays.

Nicely decorated large room with a clean bathroom. Complimentary tea/coffee making facilities in room, small mini bar selection of drinks and snacks.

Plenty of parking available free of charge.

Average customer service, definitely not 4.5 star.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ShannyF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Guest Relations Manager at Best Western Plus Garden City Hotel, responded to this review, April 29, 2013
Dear ShannyF,

Thanks for taking the time to review your stay with us and I'm sorry to read that we did not live up to your expectations.

Our Secret Garden Bar & Restaurant is open for hot breakfast 365 days a year and dinner on Monday-Saturday (excluding public holidays).

Thanks again for your feedback and we hope to have the opportunity to restore your faith in our hotel on a future visit.

Kind regards
Ryan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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779 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
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English first
Lincoln, United Kingdom
Level Contributor
137 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed March 29, 2013

Hotel is fine, quiet in the suburbs so a car is essential to get about. Would have given a better rating except they omitted to advise us that the restaurant was closed for the whole of Easter except for breakfast. They did give a list of local restaurants but even one of those was closed for the whole time.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank OldClanEllmes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 29, 2013

Booking made subject to advertised rating of 4 and half star rating, accommodation was not comfortable, bathroom smelled of urine, parking was a nightmare, and receptionist unhelpful. Booking made with impression that it was walking distance to city however it was a 15minute drive

Room Tip: Rooms on east side over look the car park and rooms on west side face onto main road
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Angela T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
66 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 28, 2013

We booked this hotel through Wotif Secret Deal which we had used previously and with which we had been delighted.
We stayed three nights.
Fortunately we had our car as this hotel is way out of town with no restaurants, shops, buses or taxi rank nearby.
Other guests were ordering a taxi to the city while I was checking out. I don't know how you would manage without a car.
The hotel restaurant is closed on Sunday nights.
Our room, a queen with a single bed, was spacious, clean and comfortable with a large TV.
The rooms have recently been redecorated.The bathroom was modern and the toiletries were of a good quality.
The hotel is really about 3.5 star rating as it has no 24 hour desk, no staff to help with luggage or restaurant facilities on Sundays.
We ate at the Kingston Shopping Centre which has a good range of restaurants, even on a Sunday night. It is not within walking distance.
The staff were courteous and our check-in and check-out were smooth.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Norma31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 14, 2013

On our three night stay in Canberra we stayed in a Queen room overlooking the pool on the ground floor and a short walk to the restaurant and foyer at the Best Western Plus Garden City Hotel. The room appointments were excellent, large TV, good sized bathroom which was very well appointed and functional. The meals we ordered from the room service menu were of an exceptional quality and very generous. If I had any complaint it would be with the location, a bit far from town but all in all our stay was wonderful.

Room Tip: Rooms overlooking the Pool.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maerzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
U.k.
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 14, 2013

We booked this hotel through the Canberra and Region Visitor Centre.

The package for $189 for 2 adults & 1 child included cooked breakfast & two tickets to the Toulouse-Lautrec exhibition and was excellent value!

We can highly recommend either eating at the Kingston Hotel which is only 5 mins drive or Ginseng in Manuka which is B.Y.O. and very popular. The hotel restaurant is closed on a Sunday evening.

We found our room to be very comfortable for the 3 of us but it was lt let down by old and ragged towels and cups that needed a good clean.

The hot breakfast is cooked to order and was plentiful but the continental buffet option needed replenishing (even though we went down very early to eat) and was not presented in an appealing way.

The service at reception was very good and there is free on site parking.

Room Tip: Search on the net for a good deal.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BlueSheep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bathurst, Australia
Level Contributor
65 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 9, 2013 via mobile

Got more than we were expecting from a Best Western property- usually synonymous with older style, slightly tired 'country hospitality'. We found the QS superior/ executive room adequate for a one night sleep over, the bathroom was compact but functional, clean and tidy - the provided products were very cute, good quality and refreshingly contemporary. We believe that these rooms have been recently refurbished so all was in good order. View over the pool was better than a car park view.

The highlight was $4 happy hour drinks (even on a Saturday night) and the lovely meal we had in the restaurant. Each course was delicious and generous in portion size. We were thrilled when the chef refused to serve us the rocket salad as the rocket supplied to him wasn't up to standard - true integrity. Had breakfast in our room as there was no extravagant over charge for room service, which is often the case. Arrived hot and at designated time.

The restaurant, bar and reception staff all very friendly and helpful. Check in and check out were quick, efficient and hassle free. Would stay here again if looking for budget conscious stay, with some surprise added bonuses.

Stayed March 2013, traveled as a couple
Helpful?
2 Thank gilly1259
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Garden City Hotel

Property: Best Western Plus Garden City Hotel
Address: 55 Jerrabomberra Avenue | Narrabundah, Canberra 2603, Australia
Location: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #9 of 57 Hotels in Canberra
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Best Western Plus Garden City Hotel 4.5*
Number of rooms: 72
Official Description (provided by the hotel):
Style, substance and sanctuary! That is the Best Western Plus promise when you stay at the spectacular Garden City Hotel in Canberra. Modern and contemporary hotel rooms, combined with warm, memorable, efficient and effortless service, makes Best Western Plus Garden City Hotel one of the city's premier hotels. Guests enjoy a fantastic location in the heart of Canberra, just minutes from top tourist attractions including Parliament House, the National Gallery and Questacon. Located in Canberra's ever-popular inner-south, Garden City Hotel is nestled amongst tree-lined boulevardes and the quiet and tranquillity will ensure a peaceful and restful night's slumber. The on-site Secret Garden Bar & Restaurant is rapidly gaining a reputation as one of Canberra's most exclusive dining venues, with a mouthwatering menu of local and international favourites, imbued with an eclectic twist to keep things dramatic and exciting. The Executive Chef is both culinary superstar and local legend, adding his own personality and vivacity to each dish. ... more   less 
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