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“Would have been rated "Excellent" apart from the credit card charges, crazy policy about paying for Amex Users!!!”
Review of Hotel Hotel

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Hotel Hotel
Ranked #8 of 58 Hotels in Canberra
Certificate of Excellence
Reviewed July 7, 2014

This hotel is the best hotel we have stayed in Australia, certainly the funky decor and friendly, helpful staff helped with this.

The rooms were very funky and warm and comfortable. The food at the monster restaurant was good value and great tasting food.

We were shocked by the 2.5% credit card charge at reception, as we even feel that a 1.5% is not really acceptable in this day and age. But then to be told that the rate is increased to be fair to Amex users is frankly not on and not acceptable.

Seriously would have rated 5 stars for this hotel apart from the payment methods.

Room Tip: Don't use VISA/Mastercard to Pay.
  • Stayed: July 2014, traveled as a couple
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1  Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy A, General Manager at Hotel Hotel, responded to this reviewResponded July 9, 2014

Dear Chris

Thank you for your lovely comments about Hotel Hotel and saying that we are the best hotel you have stayed in Australia. I will certainly be sharing this with my entire team.

Unfortunately, we do charge a credit card surcharge as this is the 'norm' for Australian hotels. I just did a little call around and all of our competitive hotels in Canberra charge a %, with the majority being higher than 3 % for Amex users. Paying by EFTPOS or cash results in no extra surcharge.

Chris I really hope this won't deter you from visiting us again and please contact me directly should you return to Canberra and I will ensure that you are well looked after.

Kind regards

Tracy

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653 - 659 of 720 reviews

Reviewed July 6, 2014

We stayed in a South Loft apartment .It was very modern accommodation with all appliances top of the range.Special touches like Aesop toiletries were lovely. Location was in the trendy part of Canberra, close to restaurants and within walking distance of many sights. We should have been able to give this rating a 5 star but.......3 out of our 4 mornings, we were rudely awakened by trucks coming in and emptying dumpsters from the office building across the road. On the other morning the dumpsters were being moved around. The noise was horrendous and went on long enough to drive you out of bed. This apartment would be great if you get up at 6am every morning.

  • Stayed: July 2014, traveled as a couple
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2  Thank Tracey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2014

The hotel itself is spectacular. The staff are attentive and friendly but I felt so let down by my tiny, tiny room room. If by boutique they mean small - then this funky hotel is very boutique boutique. I opened the door to my 'cosy room' and almost stumbled onto the bed. These rooms are pokey. I could hear every footstep on the long long corridors which wasn't surprising as they were just a metre from where I was sleeping. My 'cosy room' was also a bit dark and stuffy. So after struggling with the thermostat i opened the window - which opens to ground level courtyard - which adds to the dark and claustrophobic feel to the room - I was half underground on level one!. But the windows open out like doors you have to fully open the curtain. This leaves you feeling a bit exposed given the size of the room. The finishing touches in the room were impressive from the Aesop products through to the achingly hip organic ginger beer in the mini mini bar. The addition of an Ipad was great when first encountered but the internet connection was non-existant. But for the price I really expected more room. By all means visit Hotel Hotel and soak up the fantastic surrounds from the comfy fireside nooks to the gobsmackingly beautiful entrance - but opt to sleep somewhere nearby with a bit more floorspace - and light.

  • Stayed: July 2014, traveled solo
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1  Thank Amelia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy A, General Manager at Hotel Hotel, responded to this reviewResponded July 7, 2014

Dear Amelia

Thanks for reviewing Hotel Hotel on your recent visit to Canberra. As you mentioned you booked one of our Cosy Rooms which, by nature of their name are compact. They have the full amenities of all other rooms but with a queen size bed and views into the atrium. I would highly recommend booking an Original Room on the 2nd Floor overlooking the lake if you want something larger and brighter. These rooms are only $20 more and are well worth it.

With regards to our windows - we are very lucky that they can fully open to get the wonderful Canberra air or they can be tilted open with restricts access to just get a small amount of air flow.

Lastly thank you for your lovely comments about our finishing touches, I will be looking into the internet access as we do offer complimentary WIFI to all rooms it's normally very fast. Our IT Manager will get onto this today.

Amelia, please contact me directly should you wish to return to Hotel Hotel so that I can personally make sure you are well looked after.

Tracy Atherton
General Manager

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Reviewed July 5, 2014

Just stayed in the fab Hotel Hotel. We are locals but decided to treat ourselves to a night away without the kids. We booked a 'mystery hotel' via last minute.com and were thrilled to find out it was staying at this funky new hotel.
When we arrived parking was crazy as a food, wine and craft market was on in the New Acton precinct, but we were greeted at the entry to the car park by a member of the hotels team to make sure we could get a park. Another member of the team was also on hand in the car park itself to guide us to the hotel entry. The lobby was packed with visitors, stall holders and musicians but again staff were on hand to help us find reception.
While reception was busy we were checked in within minutes then up to our lovely room. The decor won't be for everyone but for anyone who loves architecture and eclectic furniture it is a real treat. I will agree with other reviews that the lighting is dim but that only added to the serenity. Not so good though for putting on make up!
The bathroom was spotless, shower great and the beautiful Aesop products a real treat.
The bed was probably the most comfortable I've slept in and the pillows perfect.
Our room faced onto the internal courtyard so absolutely no noise from the road at all.
When we did wake up at what we thought was around 6ish we were a little surprised to learn it was almost 10.30am. Those block out blinds were amazing.
Top all this off with a lovely pre dinner drink in the bar downstairs next to the gas fire, lovely dinner across the road at Parlour Bar and yummy breakfast at A. Baker and I felt like we had discovered a much more interesting Canberra than we thought we lived in.
If all visitors to Canberra made a trip to the New Acton precinct and Hotel Hotel I think they would leave with a truly positive impression of our vibrant city!
Only slight negative is that the Internet connection isn't great

Stayed: July 2014, traveled as a couple
1  Thank Tracey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2014

This is a hard hotel to describe in large part because it won’t be for everyone but that is not to say that hotels that challenge paradigms shouldn’t be supported.

The Acton precinct where Hotel Hotel is located has a lot going for it design-wise and will appeal to those with an interest in the built environment. If you like indie movies you have 8 cinemas to choose from downstairs.

The public spaces in the hotel are really comfortable with lots of seating options including around a gas fire that kicks out plenty of heat (important for Canberra in winter!).

We had dinner at Monster – it was great with the highlight being locally sourced (and fantastic) Canberra wines. We ate breakfast at Mocan and Green Grout just around the corner and it too was worthy of any café in the metro capitals of Australia.
The rooms? We stayed in the Meandering Room; the top of level of room choice. The bathroom was incredible – if you like a good soak it doesn’t come better. Finishings were interesting, towels and sheets comfortable, temperature control worked well. We couldn’t really use the iPad to control other items in the room (we couldn’t work it out).

The potential issue here will be light and traditional room function. It isn’t laid out like your standard room – sitting area at one end and a narrow desk against another wall but it can still work. What doesn’t work is being in the dark; even with the room lighting at maximum intensity it’s gloomy in there. If you have non-traditional structures with no natural light but for a window facing an atrium at one end you need good artificial lighting. I’m guessing many people will leave their stuff behind because they can’t see clearly. It might not seem such a big deal for a short stay but it did not have a positive affect on us.

Getting to the hotel from the carpark proved challenging – early days and no proper signage.

The team there want it to work and if enthusiasm has anything to do with it the will succeed.

  • Stayed: June 2014, traveled as a couple
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1  Thank LastResortAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2014

We stayed at Hotel Hotel last week and found it an interesting and pleasing experience. Architecturally very interesting and very cozy and pleasing in the room and in the public areas.
The lobby is check-in and concierge but also a large cafe/bistro and bar area with tables & chairs as well as lounge areas and a great gas/coal fire.
Our room was comfortable - great bed and vey good bathroom but not overly large. Certainly OK for us.

  • Stayed: June 2014, traveled as a couple
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Thank Pottsy747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2014

Really like the funky rooms and great cafe/bar downstairs. Heated floors in bathroom are very welcome in winter! A 5 min cab ride to Parliament House and civic restaurants. Good mix of hotel guests. The only downside is the the slight road noise if your room faces the road and there's often construction noise from 7am as there are parts of the hotel still under construction but still good value hotel and a nice space in canberra compared with other more expensive and staid canberra hotels.

  • Stayed: May 2014, traveled on business
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Thank Oz_camper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Hotel

Address: 25 Edinburgh Ave | NewActon Nishi, Canberra 2601, Australia
Location: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #8 of 58 Hotels in Canberra
Price Range: $141 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Hotel 5*
Number of rooms: 68
Official Description (provided by the hotel):
Hotel Hotel is a hotel. A place of collaborative craftsmanship conceived of and made by artists, makers, designers and fantasists. It is the brainchild of the Molonglo Group, an artisan led property development and creative production house. The 68 rooms are dressed with salvaged and restored 20th century Australian furniture, original artworks stockpiled over ten years, objects collected in nomadic times, and artisan made furnishings. The beds are made from reclaimed oak, the walls are a mix of concrete, cork, earthen clay, and natural fibre wallpapers. It is a quintessentially Australian vernacular expressed through raw materials. A reimagining of the textures and layers of an Australian shack and landscape. Finishing touches include Aesop amenities and heated bathroom floors.

Half of the rooms look out of their opening hardwood windows onto the lake or bush; and half onto the internal atrium populated with ferns from Tasmanian forests destined for clearance.

The hotel's public lounge is a series of nested spaces made of woven rough-formed concrete structural lintels. The lounge houses the reception and concierge; a library stocked with small press and vintage books; two large fireplaces for people to colonise; and the Monster kitchen and bar with its Mosaic room, Salon room and Dining Room.

The Mosaic room is a triple height room filled with large-scale original artworks. The Salon and Dining rooms are an homage to post war immigration to Australia and the eclectic-kitsch tastes that came with it - shattered terrazzo floors and floral carpets, Greek oil paintings alongside German neon prints.

The Monster kitchen and bar wanders throughout these lounge spaces preoccupied with local and seasonal food prepared for sharing.

The hotel sits in the environmentally thoughtful pineapple shaped Nishi building within Canberra's arts and culture precinct, NewActon.

HH is connected to the NewActon precinct, its amenities and gardens, by the grand stair; a geometric explosion of salvaged local timbers. Scattered around NewActon are 39 HH managed apartments.

Hotel Hotel's service and character is given life by kind and curious folk who welcome people like they would to their own home.

The result of the collaboration is a hotel rethought both in terms of what it is, how it is made and therefore what it does.

It is a re-evaluation of the consumption culture that dominates much of contemporary design and manufacture. It favours the work of designer-makers, artists and curators who are invested in the authenticity, integrity and care of the well made. The notion extends to those people not generally cast into the designer spotlight but who are equally essential to the proposal.

The artist and the framer that framed their artwork so well. The tile maker and the tiler that laid the tiles with such care. The curator that collected the mid-century furniture pieces and reupholster and French polisher that restored them. The furniture designer and iron monger, brass worker and carpenter that made their design possible. The chef and the producer that grew the ingredients.

And the endless banter that goes with it all.

... more   less 
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