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“A nice change from normal canberra hotels”
Review of Hotel Hotel

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Hotel Hotel
Ranked #8 of 57 Hotels in Canberra
Certificate of Excellence
Maleny, Australia
Level Contributor
43 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“A nice change from normal canberra hotels”
Reviewed June 25, 2014

Really like the funky rooms and great cafe/bar downstairs. Heated floors in bathroom are very welcome in winter! A 5 min cab ride to Parliament House and civic restaurants. Good mix of hotel guests. The only downside is the the slight road noise if your room faces the road and there's often construction noise from 7am as there are parts of the hotel still under construction but still good value hotel and a nice space in canberra compared with other more expensive and staid canberra hotels.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oz_camper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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613 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Indonesian first
  • Spanish first
  • Any
English first
Sydney
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 24, 2014

There is a lot to like about this boutique Hotel - its in a great area of Canberra - close to Civic and full of really great bars restaurants and right beside the lake; its design is really innovative and unique; the common areas are cool with a fire and good food and the staff are very likeable albeit a bit inexperienced - but you get the sense they really want the Hotel to work. The problem is that functionality is awful. The rooms are tiny (I asked to be moved and was moved to a bigger room which was better) with no useable working space - not even in the bigger room; the lighting is impossibly dark and impractical; the kettle cant be filled under the sink and there is no power point by the minibar to plug the kettle into. Everything is black on black so hard to see - iPhone torch app was a lifesaver. So if you need a hotel for business purposes sadly this isn't it. I had other issues as well - room service arrived with fancy big wooden bento boxes but with no food! and my room wasn't made up for some reason. However, the guy on the desk when I checked out listened intently and acknowledged there are issues with functionality and they were seeking to address these. Apparently they also have apartment style rooms which he suggested would be better for business purposes. So....give it a go but know there will be some issues. I'm going to try an apartment next time - I really like the area, the staff are well intentioned and I want to give them a second chance.

Room Tip: The normal rooms are tiny with no desk - ask for a bigger room. Get someone to take you to your roo...
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LisaBeeSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy A, General Manager at Hotel Hotel, responded to this review, June 25, 2014
Thank you for your feedback on Hotel Hotel and for your lovely comments about the hotels design and our staff.

Our rooms range from Cosy [as you can tell by the name they are our smallest room but still really lovely] and they range from 18 – 22 sqm up to our Meandering Rooms which are approx. 65 sqm. The majority of our rooms sit under the name of Original, we have 43 of these and they also vary in size, view, some with desk, some with a sofa and some with a lovely internal view - if you really want to shut the world out. The beauty of Hotel Hotel is that there is a room out there for everyone and our staff are more than happy to change rooms if you want something different. To say our rooms are small isn’t true – they all vary, to say none of them have desk isn’t true - some do some don’t. For those of you reading this review if you do book with us please put a little comment on your booking with your request and we will do all possible to ensure it’s met.

Style over function is debatable. Yes we are not your traditional hotel, but we didn’t set out to be. We are also not just another ‘design’ hotel and a lot of thought has gone into how the hotel will actually function for our guests.

Anyway back to the review – the room service issue isn’t good and my team and I are doing all we can to ensure this never happens again. Our new restaurant Monster Kitchen and Bar has just opened on the ground floor and is serving yummy food and drinks from 6.30am – 1am. This also means that our room service menu has also quadrupled and it’s not your normal hotel room service menu, our chef Sean McConnell has created something quite unique… Also your room not being made up is certainly not our normal level of service and I have addressed this with our housekeeping team.

With regards to our apartments, Hotel Hotel also manages a brand called Design Icon Apartments, we have 35 of these with the majority being above us in the Nishi building. They range from Pads up to large 3 Bedrooms Apartments. From your TripAdvisor comments and also the survey you sent me I feel that the apartment life might be for you, they are much brighter and have a lot more space if you need to work. As with the hotel they come with free WIFI throughout.

I know we are now in contact by email but I really hope you give us another go so that we can change your impression and increase our TripAdvisor rating.

Tracy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Howth, Ireland
Level Contributor
130 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed June 17, 2014

Was actually staying in Canberra with friends but had read about Hotel Hotel in a design magazine in my travels so decided to visit. Totally loved the chilled out/ integrated lobby and "common areas". Very different experience to most hotels. And the wine selection was awesome and uber easy to use WiFi. Would recommend for a pre-cinema wine or meal which we did a couple of times during my stay.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Service
Helpful?
Thank ColinForker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
62 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed June 13, 2014

The good:

- Very pleasant staff that couldn't do enough to help, with none of the irritating 'attitude' that I've experienced in other boutique hotels

- Free WiFi

- Good range of interesting (if a bit confected) 'hip' restaurants and cinema either in the hotel building or within easy walking distance

The less good

- ALL OF the Meandering Rooms, easily the most expensive, are the same configuration and are like staying in a tunnel. The small window at the end of this very large space looks onto a internal courtyard, meaning that there is very little natural light. When you add that to the poor room lighting (see below) you spend your time in the half-dark. The finishes are very good and the decor up to the minute but sometimes thats just not enough. The room sapped our energy!

- a bunch of small errors that mounted up to an average service experience. Given wrong room, safe didn't work, toilet not cleaned, the list went on...is there a housekeeping checklist?

The unforgivable

- Room lighting so poor that I had to use my phone as a torch to see the aircon thermostat!

- Desk space that could not function as such on account of its narrowness and very poor lighting

We would possibly come back on account of the staff, but only in a room with outside windows. And if we packed a torch.

Room Tip: Do not choose a Meandering Room. Insist on a room with windows facing outside, not onto the courtya...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank SydneySydney66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 9, 2014

Recently stayed 2 nights at this hotel when I was in Canberra for work. The staff at reception were welcoming and obliging in providing answers to questions asked. The clever use of timber throughout the hotel was most interesting and the warmth of the open fireplace proved inviting. My room on the first floor was very comfortable and quiet which I appreciated. However, I felt that the lighting could have been a little brighter or the lights could perhaps have been dimmable ones. The cleaners had obviously turned on the air conditioner when they were in the room and it was too cold for me. I had problems adjusting the temperature as it was too dark to be visible. It was a pity their restaurant would not be open until July but there were several restaurants in the vicinity which had eclectic menus.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy A, General Manager at Hotel Hotel, responded to this review, June 11, 2014
Hello Hello

Thanks for being our 50th reviewer! and for the lovely comments about the team. It's so important that we have friendly staff who make all of our guests feel welcome. Our fireplace as you mentioned is also a really lovely place to have a drink around especially when it's 5 degrees outside - like it is now!

I'm really sorry that our kitchen wasn't open when you stayed with us, we have the official opening on the 17th June and then you will see our menu and also our room service menu increase quite considerably.

We have also taken into consideration the feedback on the lighting in the rooms and we are actively fixing it so that our rooms will be brighter.

So, I hope you will stay with us again and sample our new dishes and also stay in our brighter rooms!!

Tracy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
121 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed June 3, 2014 via mobile

Hotel Hotel is a very welcoming & different place to stay. The staff were very friendly & helpful. The excellent service a highlight! It was great to see people happy & enjoying their work!
The foyer is a wonderful & cosy place to relax. A great vibe! Loved my room, creative, comfortable, with a comfy bed. I could hear road noise, which wasn't great.
Overall this place is worth a stay! Knocks the whole idea of conventional hotels out of the water!

Stayed May 2014, traveled on business
Helpful?
Thank ChapmanSar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 2, 2014

With an amazing entry we were welcomed and well looked after. When we were faced with construction noise at early hours they were more then happy to upgrade us to a better room. The services on offer are amazing and the. Views of the lake and their Garden is just beautiful. This place is amazing and we will be back at our next trip back.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trish-classic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Hotel

Property: Hotel Hotel
Address: 25 Edinburgh Ave | NewActon Nishi, Canberra 2601, Australia
Location: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #8 of 57 Hotels in Canberra
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Hotel 5*
Number of rooms: 68
Official Description (provided by the hotel):
Hotel Hotel is a hotel. A place of collaborative craftsmanship conceived of and made by artists, makers, designers and fantasists. It is the brainchild of the Molonglo Group, an artisan led property development and creative production house. The 68 rooms are dressed with salvaged and restored 20th century Australian furniture, original artworks stockpiled over ten years, objects collected in nomadic times, and artisan made furnishings. The beds are made from reclaimed oak, the walls are a mix of concrete, cork, earthen clay, and natural fibre wallpapers. It is a quintessentially Australian vernacular expressed through raw materials. A reimagining of the textures and layers of an Australian shack and landscape. Finishing touches include Aesop amenities and heated bathroom floors.

Half of the rooms look out of their opening hardwood windows onto the lake or bush; and half onto the internal atrium populated with ferns from Tasmanian forests destined for clearance.

The hotel's public lounge is a series of nested spaces made of woven rough-formed concrete structural lintels. The lounge houses the reception and concierge; a library stocked with small press and vintage books; two large fireplaces for people to colonise; and the Monster kitchen and bar with its Mosaic room, Salon room and Dining Room.

The Mosaic room is a triple height room filled with large-scale original artworks. The Salon and Dining rooms are an homage to post war immigration to Australia and the eclectic-kitsch tastes that came with it - shattered terrazzo floors and floral carpets, Greek oil paintings alongside German neon prints.

The Monster kitchen and bar wanders throughout these lounge spaces preoccupied with local and seasonal food prepared for sharing.

The hotel sits in the environmentally thoughtful pineapple shaped Nishi building within Canberra's arts and culture precinct, NewActon.

HH is connected to the NewActon precinct, its amenities and gardens, by the grand stair; a geometric explosion of salvaged local timbers. Scattered around NewActon are 39 HH managed apartments.

Hotel Hotel's service and character is given life by kind and curious folk who welcome people like they would to their own home.

The result of the collaboration is a hotel rethought both in terms of what it is, how it is made and therefore what it does.

It is a re-evaluation of the consumption culture that dominates much of contemporary design and manufacture. It favours the work of designer-makers, artists and curators who are invested in the authenticity, integrity and care of the well made. The notion extends to those people not generally cast into the designer spotlight but who are equally essential to the proposal.

The artist and the framer that framed their artwork so well. The tile maker and the tiler that laid the tiles with such care. The curator that collected the mid-century furniture pieces and reupholster and French polisher that restored them. The furniture designer and iron monger, brass worker and carpenter that made their design possible. The chef and the producer that grew the ingredients.

And the endless banter that goes with it all.

... more   less 
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