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“A fantastic alternative to the standard choice”
Review of East Hotel

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East Hotel
Ranked #1 of 58 Hotels in Canberra
Certificate of Excellence
Reviewed March 13, 2013

Heading to the NGA in Canberra for the Toulouse-Lautrec exhibition, we looked at booking into the Hyatt, our usual accommodation space. Sure, it's historic and our preferred suite in the old courtyard area has benefited from luxe renovations which we have always enjoyed at the premium price demanded. However, this time the asking price - more than $800 for two nights - was just ridiculous.

Relying on good old Trip Advisor, we reviewed its travellers' recommendations and selected the East Hotel as an appealing alternative. What a great choice!

The Luxe Suite we booked online far exceeded our hopes. With generous space and comfortable furniture to spare, we were delighted with the appointments. The king size bed gives great sleep. My request for a flatter pillow was promptly answered. The complimentary bathroom toiletries were appealing and proved satisfying. In the kitchen, the offerings were amazingly plentiful and generous. We could have stayed a week and still felt pampered.

The newsy broadsheet written by the owner, Dan, gives some flavour of the management's commitment to running a great establishment and we found ample evidence of this during our stay. Reception staff were welcoming and no-fuss, their offer of assistance if required a happy alternative to the feeding frenzy of service providers at the Hyatt. Technicians checking the air conditioning and security systems respectfully requested access and were considerate to our activities and requirements during the brief period of their intrusion. Housekeeping staff were polite and responsive to our needs.

I just love that the level of service provided is deliberately aligned to the expressed needs of guests. If you want the full-on exhaustive make-over, it is on offer. But if you like to be left alone, there is a simple presentation offering attention to any or all of the things that might need attention.

And more, I loved the affordability of the kitchen and fridge options. An in-house, ready chilled bottle of white wine for $30 is a generous concession to the desired comfort of one's guests, in my book. And a modestly priced bottle of sparkling mineral water is unheard of, in my earlier experience. We did not explore the in-house eating options. Indeed, I want to return just to do so. Certainly, it is an attractive notion to visit the deli and purchase items on whim for consumption in one's own room.

The East Hotel implicitly - and explicitly - invites its guests to relax and luxuriate in the comfort of its attentiveness and we found we could trust them to deliver fully on that promise.

Room Tip: We slept with the balcony door open and our room at the rear of the hotel was very quiet.
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  • Stayed: March 2013, traveled as a couple
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2  Thank HappyItinerant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd H, General Manager at East Hotel, responded to this reviewResponded March 20, 2013

The lure of our TripAdvisor rating proved too much for you to resist, Happy Itinerant?

Well I can't thank you enough for continuing to sing about your EAST experience!

You have elaborately described what our team has been chosen for with their wonderful, individual personalities and their ability to carry out the EAST culture.

Reading your review has been a huge pat on the back for everyone here at East Hotel - we strive to deliver on exactly what you have taken your valuable time to write about.

Thank you again, HappyItinerant. I do truly look forward to meeting you one day very soon back here at East Hotel.

Best Regards,

Todd Handy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,771 - 1,777 of 1,894 reviews

Reviewed March 10, 2013

I absolutely loved the look of the hotel from the outside and the reception area and staff were obliging on arrival. We had an apartment for the weekend and exhibition tickets for Toulouse Lautrec, and loved that also. The furnishings were great, nice bathroom and the apartment was very roomy. Location can't be beaten and you can walk everywhere with cafes, the Kingston Hotel across the road and restaurants everywhere within a 1 kilometre radius.
However, (and I notice somebody else must have had our room as they have the same remarks) our bed was soooo hard. I'm not a fussy sleeper and can't EVER remember not being able to sleep EVER for the hardness of the bed but I am truly having problems even sitting today for the hardness of the mattress we were sleeping on for the last two nights. AND we found a babies nappy in the apartment on arrival which we left out for housekeeping with a note and was still there this morning when we departed!!!!!We also had to ask for another gown which was off putting and the two glorious water containers in the foyer with mint and lemon would have been great for a refresher on arrival but they had no glasses left they informed me....had run out.
They are trying hard, but have a bit of a way to go with this hotel. We go to Canberra often and would probably give them a miss next visit. A lot is so good about this place but housekeeping needs a shake up and God they need new mattresses urgently.

  • Stayed: March 2013, traveled as a couple
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Thank Kerrien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd H, General Manager at East Hotel, responded to this reviewResponded March 20, 2013

Dear Kerrien,

Thank you for your valuable feedback!

I can assure you your comments have been shared with the team as this is how we grow stronger.

It seems like your comments are all relatively minor issues that add up to an experience leaving you without our tasty water to wash the bad taste out of your mouth.

To briefly address your issues:
* The leftover item from the previous guest should not have been missed. And while I'm not sure where a note was left for our housekeepers (as they generally leave alone what looks like personal items and stationary-in-use), this should have been picked up - if even when delivering your extra robe.
* Based on when your comment was posted I believe you stayed on the weekend we were completing the installation of our custom-made mattress toppers - which are now on all beds. We've changed our service and now *remove* them on request. The mattresses must have been the most controversial item in the hotel - guests loved or hated them. Now, with mattress protectors, the feedback has been incredibly positive.
* The water - our lovely water! Only just implemented days before your arrival, this proved such a hit on a very busy weekend with beautiful weather that we indeed ran out of cups before the team had the opportunity to remove the water station and before more cups were delivered on Sunday.

On your next trip to Canberra, it would be a pity if you missed out on our now super comfy mattresses, tasty flavoured water and housekeeping service with attention to detail.

Please do give me a call should you choose to visit again. I would love to welcome you back.

Best Regards,

Todd Handy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2013

Have just re-visited this hotel after several months. At our first visit it was very new and suffering from a few of the usual teething issues. This time round we stayed in an East Apartment and we were impressed again at the spaciousness of the rooms, how quiet it was and the level of equipment in the room - small, but well equipped kitchen, small laundry, coffee machine etc. This is perhaps why it is so expensive! Parking at $10 was well worth it, but again the breakfast is a joke even at a reduced cost of $15. When you're located in this area you need to offer more and it lets the hotel down.

Room Tip: Noise is not really an issue so placement of the room doesn't matter. The apartments are great...
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  • Stayed: March 2013, traveled as a couple
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1  Thank jrandsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2013

East is a breath of fresh air for Canberra, it oozes class, the service is amazing, the staff are casual and relaxed, the rooms are big, comfortable and beautifully designed - it is a credit to the owners. My only complaint is that there is not an East like this in other capital cities, Australia needs more of this type of hotel experience.

  • Stayed: March 2013, traveled on business
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1  Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2013

What a great place to stay the rooms are modern and the restaurant and bar
Are perfect for our corporate
This hotel had good service good food.
We would stay there again one of the better places to stay in Canberra

  • Stayed: February 2013
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1  Thank crop1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2013

I visit Canberra regularly and have tried most hotels as well as a few B&B's, without much success. Great to finally find a good, comfortable modern hotel in a convenient location. The room was large and quiet despite looking over busy Giles Street. Lots of parking at $10 per day, a pleasant change from some of the hotel parking cost rip-offs. Free WiFi up to a limit also welcome. Staff were helpful and friendly. Well equipped gym and near Telopea park for a quick early morning walk. If you want to try breakfast outside, I recommend Silo in the Kingston shops, which never disappoints.

  • Stayed: March 2013, traveled on business
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1  Thank John-Simon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2013

Good hotel in the Manuka Kingston area of Canberra. Canberra needed some more decent hotels, with the Hyatt previously the only 5 star in town. The East opened only around August 2012, so the hotel was very new at the time of our visit. Nicely appointed rooms, quite spacious. We did not eat in the hotel, but the restaurant was busy which is usually a good sign. The hotel is just a few hundred metres from dozens of eating places in Manuka. If room pricing was equal to the Hyatt, I would prefer the Hyatt, but it is good to see a very good alternative now available in Canberra.

  • Stayed: March 2013, traveled as a couple
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2  Thank petereturra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about East Hotel

Address: 69 Canberra Avenue, Canberra 2604, Australia
Phone Number:
Location: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
Ranked #1 of 58 Hotels in Canberra
Price Range: $144 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — East Hotel 4.5*
Number of rooms: 140
Official Description (provided by the hotel):
Situated between the vibrant hubs of Kingston and Manuka, EAST will be the ultimate location for your visit to the Australia's capital. At EAST you will experience all the services you would expect from a premium hotel, whilst feeling completely at home in the well-appointed accommodation. EAST's one and two bedroom apartments and studios provide the utmost in comfort, style and convenience. If you are on the road with your kids, we have thought of you too with our specially designed kids studio complete with bunk beds, bean bags, video games and even a kid-appropriate mini bar!Each room has a gourmet kitchen with cool appliances including Nespresso coffee machines! Comfort and convenience is all good and well but we also have all the technology you need with 42-in LED televisions (the one bedroom apartments also have a 32-in TV in the bedroom!), FOXTEL, in-house movies, wireless broadband and ipod/ipad docking stations. Rooms are also fitted with double glazed windows, a work desk, dining table and chairs, a 2 burner stove top, extensive cooking utensils crockery and cutlery, microwave, oven*, dishwasher*, balconies* and washing machine/dryers*.* some exclusions for studios ... more   less 
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