Terrible service. This is a nice hotel. Dont get me wrong there, but they lacked a lot of customer service the night I stayed there.
I arrived mid afternoon, was given a swipe card for my room and went of to put my bags in. When I got to the room my card key would not work. I tried it other ways and still no luck. I returned to reception where they reimaged the card. I walked back to my room only to have the same problem. No matter what I did it would not open. I went back to reception and this time they said, it must be a faulty card. we will do a new one. Back to my room, the same experience. It would not open. Now I had been at the hotel 30 minutes and still was not in my room. I returned again to reception and asked could I have house keeping come along. The lady at the reception frowned and grabbed the key and walked with me to show me how to use the card. I stay at over 100 hotels a year. As if I dont know how to use a card. She put the card in the door, looked at me as if to say, this is how you do it, and wow. It wouldnt open no matter what she did.
Finally she used the master key which did open the door.
When inside I found that the back plate of the lock was missing its screws and when the card went it it just pushed the mechanism back. I showed the lady from reception the problem and she said she would get maintainance down to fix it. Meanwhile I could not leave my room as I would not be able to get back in. So I waited. After an hour there was no show and by now maintainance would have gone home. There was no one to fix the door and the hotel did not seem concerned.
I ened up using my the airline baggae stickers from my suitcase to stick the casing to the door so that I could fulfil my duties as the guest speaker at a business dinner at the hotel that night and get back into my room.
There were no apologies and although it is a nice hotel, they have lost me as a future customer.
- Official Description (provided by the hotel):
- Located on the footsteps of the Parliamentary Triangle, the Brassey Hotel is set on two and a half acres of manicured gardens and lawns. This 1920’s hotel has old world charm with all the comforts of a quality property, with a range of accommodation options. Each room offers complimentary WiFi, reverse air-conditioning, writing desk and Foxtel. Positioned within one of Canberra’s most prestigious suburbs of Barton, you will be a short stroll from all the iconic attractions including Parliament House, the National Gallery of Australia, the National Library, Old Parliament House and Lake Burley Griffin. The Brassey Hotel is metres from the Realm Precinct which allows guests to partake in all of the amenities afforded by the 5 Star Hotel Realm. The Precinct offers a range of dining options, including French restaurant Buvette Bistro & Wine Bar, the casual Ostani Lounge, Bar & Restaurant, chef-hatted Japanese restaurant LiloTang, Cantonese fine-dining restaurant, The Chairman & Yip, and casual cafes Maple + Clove and Ritual, as well as a gym, spa, indoor pool, hairdresser and conferencing facilities, all with complimentary Wi-FI. The precinct also offers a state-of-the-art gym and day spa, opened in 2017. Hale Gym + Spa has the latest Technogym equipment and casual yoga, Pilates, spin and boxing classes. Hale Spa is Canberra's latest wellness destination, offering a sanctuary for the body and mind. ... more less
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- Also Known As:
- Brassey Of Canberra Hotel Canberra
- Brassey Hotel Canberra
- Brassey Canberra