Stayed at the Rex for only one night and found it rather indifferent. You can't book directly from their website - technical issues I was told by the receptionist. Booked through one of the last minute websites.
Their pricing structure is quite confusing, you pay $40.00 more if you want a twin room even though I was travelling with an 11 year old child. Their excuse was that it takes more time to service a twin room than a double, however I then pointed out that their family rates were cheaper. 1 double and one single in the room. Their response, the owners sets the rates and neither the manager or the staff have any control over the prices. Weird...
Ate dinner in the restaurant and they only had two waiters on duty and a full restaurant of people. People were complaining about not getting served and we waited for approx one hour to get our meal. Same the next morning with the buffet running out of hot food. In their defence it was really busy but they should be used to large crowds.
Room was pretty basis, heater would not work properly and I ended up turning it off as only cold air was pouring out. Bed was ok - and hot water was running out fast so very quick shower. Room needed a good vacuum as lots of dust and lint in the corners and there was a huge red looking stain on the bedspread. (looked like blood)
Staff very friendly and wanted to assist but think they are dealing with cost cutting owners who really have no idea how to deal with customers.
Not our first choice but Canberra heavily booked due to NSW school sports events being held so huge demand and not much choice. Next year would book a lot earlier and try elsewhere.
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