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“Good location but below par on quality”

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BreakFree Capital Tower Canberra
Ranked #26 of 57 Hotels in Canberra
Sydney
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good location but below par on quality”
3 of 5 bubbles Reviewed May 7, 2013

Stayed here for a weekend break in April 2013. One lift was being refurbished so lots of delays getting to and from the car park, which was compounded by a series of locked doors preventing access to the car park from the stairs. Staff didn't appear to know what was going on.

Room was OK but the whole place could do with a refurb. Vacant holes in the bathrooms, no shower curtain, windows not been cleaned outside for many years etc etc

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thomas-captower, Manager at BreakFree Capital Tower Canberra, responded to this review, May 28, 2013
Dear Paul T,

Thank you for providing feedback on your recent stay with us here at Breakfree Capital Tower. We apologise for the maintenance work being carried out on our lifts as well as the delays, they are currently undergoing lift upgrades. Unfortunately, we could not give guests access to the stair well as all floors except for the ground floor are fitted with Fire secured doors that can only open from the outside. We also apologise for the room you had during your stay, we will have our Maintenance and Housekeeping teams on these issues straight away. We do hope to have the chance to welcome you back again.

Kind regards,
Sam Parker
Assistant Manager
Breakfree Capital Tower
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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660 reviews from our community

Traveler rating
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    108
    67
    26
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
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English first
sydney
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed May 6, 2013

Stayed at the Breakfree again, another good experience, other than they were doing service work on the lift over the ANZAC long weekend, not sure that was a good idea.

We stayed on the 12 floor and the view are great the room was clean and in good order.

Room Tip: Aks for one of the lake side room on any floor above about 6
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mimmie26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thomas-captower, Manager at BreakFree Capital Tower Canberra, responded to this review, May 28, 2013
Dear Mimmie26,

Thank you for taking the time to provide feedback on your recent stay with us at Breakfree Capital Tower. We are glad to see that you are a returning guest and enjoyed your stay as much as you did the first. We do apologies for the maintenance work being done on our lifts as they are undergoing upgrades. We also appreciate your comments on our rooms and cleanliness. We hope to welcome you back again soon.

Kind regards,
Sam Parker
Assistant Manager
Breakfree Capital Tower
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
3 reviews
4 of 5 bubbles Reviewed April 24, 2013

We stayed in a 12th floor apartment overlooking the lake with Parliament House in the distance. Great views! A very comfortable two bedroom two bathroom apartment! The autumn leaves were just beginning to fall but it was not too cold to explore the new Acton development. Very handy location and good service. We did leave a small list of required repairs for the owner of the apartment, but none of these small problems spoilt our very pleasant 4 night stay.

Room Tip: Make sure you request a lake view apartment
See more room tips
Stayed April 2013, traveled with friends
Helpful?
Thank sky42Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thomas-captower, Manager at BreakFree Capital Tower Canberra, responded to this review, May 9, 2013
Thank you for writing some feedback of our property of your recent stay with us. As it is getting into the new season, the views from our Lakeside apartments are breath taking to see Autumn outside your window. We take in to high consideration with every guest requests, as well as giving us a helping hand with issues in their room which are all actioned on the day in which we are informed, though we do apologies for this inconvenience. We do hope you enjoyed your stay and hope to see you again soon.

Kind regards,
Sam Parker
Assistant Manager
Breakfree Capital Tower
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed April 22, 2013

Stayed in a 2 bedroom apartment with my wife and two children.
The apartment was completely adequate and had everything we needed.
Great views over Canberra.
The apartment looked a little bruised but if this were an apple you would probably still eat it.
If I was coming back to Canberra I would look to stay here again as the price was right!

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MoofTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thomas-captower, Manager at BreakFree Capital Tower Canberra, responded to this review, May 9, 2013
Thank you for taking the time to write a review on our property. We are glad you were happy with the room, though we do apologies for the out dated likeness to some aspects of the apartment. We are hoping to have these issues addressed soon. We do hope to see you again soon.

Kind regards,
Sam Parker
Assistant Manager
Breakfree Capital Tower
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 26, 2013 via mobile

Amazing views over lake to Parliament House. Apartments well appointed, clean, secure entry and parking and in top location. Kitchen has dishwasher and washer and dryer. Huge windows and great balconies. Second stay and will stay again

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Plymouth3366
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thomas-captower, Manager at BreakFree Capital Tower Canberra, responded to this review, April 2, 2013
Thank you for taking the time to provide feedback on your recent stay. We are glad that you have now become a return guest and have again enjoyed your stay. We look forwrad to welcoming you back again soon.

Kind Regards
Sam Parker
Assistant Manager - Breakfree Capital Tower
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Russell Island, Australia
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 bubbles Reviewed March 24, 2013 via mobile

What a shame! Right on the edge of the Parliamentary Triangle, close to the good restauants a shopping of Civic but spoiled by a lack of simple updates to the apartments and an obsession with rules...a book full of them in every apartment and more plastering the public area walls. The penny pinching attitudes included details like:
* not having enough keys for our party of four in the three bedroom apartment. ,
* not enough reading lights or power points.and
* insipid decor and time worn paintwork.

Although ideally placed for cycle touring, the towers is bike hostile: for example you are banned not only from taking your bike to the safety of your apartment but you are forbidden from refilling your waterbottle from the cooler in the foyer.
Wifi or Internet? What's that. Well you could buy one of our newspapers.
Gym? Only after seven am and before ten pm with another key.
Pool? Well, it will have to be uncovered.
We had the constant feeling that we were an imposition, that we were being blamed for wear and tear to their precious building.
On the positive side, the staff, when they appeared after seven in the morning were very helpful.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LeeShipley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thomas-captower, Manager at BreakFree Capital Tower Canberra, responded to this review, June 24, 2013
Dear Leeshipley,

Thank you for taking the time to provide feedback following your recent stay with us. I apologies for the disappointment you faced during your stay. However I am pleased to see your kind comments about our reception staff. I would like very much if you could please discuss this with me at a time that suits you, please find my details below. I hope to hear from you soon as I am very sorry about the aspects of your stay with us.

Kind regards,
Thomas Lamond
General Manager
Email: Thomas.lamond@breakfree.com.au
Phone: 62763444
Breakfree Capital Tower
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne
Level Contributor
147 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 bubbles Reviewed March 21, 2013

A colleague and I stayed 4 nights here during a conference. We had a 2 bedroom, 2 bathroom apartment facing the lake on the 6th floor. We found the staff friendly and efficient. The apartment had a few features which looked a bit old and run down including the laundry. The lid of the washing machine could only be partially (about half) opened due to the dryer on the wall above it. Oven, dishwasher, fridge etc were all old ie maybe 15 to 20 years old! Not sure whether they were all working perfectly as we didn't use them that much. The rooms were large and the view was superb. I could, however, hear traffic noise whenever there was traffic on the busy road down below (6am to midnight). I also think that the windows/doors onto the balcony were not totally weather tight as it was quite cold standing near them. One night I woke up cold. The bathrooms were fine, a little old and there was some mould at floor level. Towels were plentiful and toiletries were restocked each day. We could smell cooking from other apartments at night and in the mornings, not unpleasant but quite pervasive.
It was a 10-15 minute walk to the conference centre around a very busy road. There seemed to be lots of leisure facilities, which could be good if travelling with kids or spending more time in the apartment.
We found the urban food store across the road to be a fantastic place for breakfast / coffee. They also have groceries/ wine / fruit etc, premium price! We also had dinner at a nearby Italian restaurant starting with B and it was absolutely excellent.
Would I stay again? I prefer Kingston/Manuka, but if I needed to be at the conference centre then maybe. It would depend on the price. I think the value here was OK but not a bargain.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank turtonfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thomas-captower, Manager at BreakFree Capital Tower Canberra, responded to this review, June 24, 2013
Dear turtonfamily,

Thank you for taking the time to provide us with a review following your recent stay with us. I apologise for the outdated ness on the quality of the room you were provided, a refurbishment is hopefully on the way. As for your kind comments on our reception staff I very much appreciate this. I am also happy to see the negatives to your stay here did not completely deter you stay. We hope to welcome you back again.

Kind regards,
Sam Parker
Assistant Manager
Breakfree Capital Tower
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BreakFree Capital Tower Canberra

Property: BreakFree Capital Tower Canberra
Address: 2 Marcus Clarke St, Canberra 2601, Australia (Formerly Pacific International Apartments Capital Tower)
Location: Australia > Australian Capital Territory > Canberra
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Swimming Pool
Hotel Style:
#23 Luxury Hotel in Canberra
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BreakFree Capital Tower Canberra 4*
Number of rooms: 40
Official Description (provided by the hotel):
Situated on the foreshores of Lake Burley Griffin, BreakFree Capital Tower enjoys stunning views over the Lake, the towering Brindabella Ranges and the sparkling lights of Canberra City. Offering a range of accommodation options, guests can chose from One, Two and Three Bedroom Apartments. The spacious self-contained apartments include a fully equipped kitchen, open-plan living and dining areas with most boasting spacious balconies to enjoy the breathtaking views, fully equipped kitchen and laundry facilities in each unit and a full sized bath with shower (some apartments offer ensuite bathrooms) After a day out exploring the city unwind in our indoor spa, sauna or heated outside pool, or enjoy a quiet meal in our large guest BBQ area. Tennis and squash courts are available to hire and we offer secure undercover parking ($10 per vehicle/per day). The property is surrounded by lush landscaped parklands with cycle and jogging tracks which provide the ideal incentive for a brisk morning run or early evening stroll. The property is within close proximity to Canberra's CBD, government offices and the major tourist attractions making it the ideal base for business trips, family holidays or a weekend away in the Nation's Capital. BreakFree Capital Tower has a strict No Party Policy. Maximum occupancy and noise level restrictions apply as per reservation. Anyone in breach of this will be dealt with accordingly. All our apartments are non-smoking. ... more   less 
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Also Known As:
Breakfree Capital Tower Canberra Hotel Canberra
Breakfree Capital Hotel Canberra

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