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“Excellent Staff!”

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Mantra on Northbourne Canberra
Ranked #17 of 57 Hotels in Canberra
Certificate of Excellence
sydney
Level 4 Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Excellent Staff!”
Reviewed June 3, 2014

Stayed at the Mantra for three days and was pleasantly surprised. Before arriving, I had emailed the hotel and requested a quiet room & parking. I received an email telling me that neither could be guaranteed, but upon arrival,, the reception staff were aware of both requests, and had ensured that I had a very quiet room on 9th floor. They were really affable and helpful. The room itself was large and comfortable, although the fittings (torn bedside lamp and curtains) and bathroom are somewhat tired. The hotel restaurant was also a nice surprise, and the lass who served us and who made our cocktails had a terrific personality. The hotel's location is excellent - a short walk to Civic. A negative aspect was the night noise emanating from the streets below. Even on the 9th floor, this disrupted sleep until 2am, when it petered out. But over this, the hotel has no control.
Overall, I would heartily recommend this hotel -and again, kudos to the reception staff!

Room Tip: Choose top floor to (largely) avoid noise.
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  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank melodramaboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewlockie, General Manager at Mantra on Northbourne Canberra, responded to this review, June 4, 2014
Dear melodramaboy,

Thank you for taking the time to provide feedback on your recent stay here at Mantra on Northbourne.

I am glad to hear that the Reception Team here provided such wonderful service and you enjoyed your time with us.

I appreciate your feedback regarding the quality of our product, and am pleased to advise that just last week we began a refurbishment of our hotel which will be completed in early July, 2014.

We look forward to welcoming you back when next travelling to Canberra.

Kind regards,

Andrew Lockie

General Manager
Mantra on Northbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
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English first
Sydney, Australia
2 reviews
Reviewed June 2, 2014

Stayed with 2 kids and the room was huge. Stayed in 901 which was top floor with views of the tower. Staff were friendly and service from housekeeping amazingly fast. Overall very happy. Good coffee too.

Room Tip: We loved 901. Some traffic noise but nothing to keep us awake.
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Holidayhayley2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewlockie, General Manager at Mantra on Northbourne Canberra, responded to this review, June 4, 2014
Dear Holidayhayley2014,

Thank you for taking the time to write about your recent stay with us.

I am pleased to hear that the size of the apartments and cleanliness of the facilities were to your liking, and the the Housekeeping Team were so helpful!

We will be continuing to ensure our rooms are clean and comfortable with a scheduled refurbishment in June 2014.

We are glad you enjoyed your stay with us and hope to welcome you back to Mantra on Northbourne again soon.

Kind regards,

Andrew Lockie

General Manager
Mantra on Northbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 11, 2014

Great Location and Apartment.

I would like to thank all staff at the Mantra for being polite and friendly towards my elderly parents that stayed there for 4 nights last week. They made the experience extra special for them by being helpful and nothing was a problem attitude. They loved their apartment and on arrival after a long trip to get there, were surprised to find a lovely bottle of wine and cheese/fruit platter in their room as complimentary after I told Wotif.com they were their celebrating their 60th Wedding Anniversay and had passed this onto The Mantra. Thankyou once again Mantra and Wotif!!!!!

Room Tip: Upgraded to an Apartment and well worth the little extra spent!
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewlockie, General Manager at Mantra on Northbourne Canberra, responded to this review, June 4, 2014
Dear Stephanie B,

Thank you for taking the time to write about your parents recent experience with us.

I am pleased to hear that the Team here made your parents stay and 60th (wow a wonderful milestone!!) Wedding anniversary celebrations so special!

We hope to welcome you back to Mantra on Northbourne again soon.

Kind regards,

Andrew Lockie
General Manager
Mantra on Northbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowral, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 4, 2014

My family and I stayed at Mantra Northbourne over the weekend and it was amazing. The staff are very friendly and nothing was too much trouble. We stayed in a 2 bedroom apartment which was really spacious and well appointed with fabulous views across Canberra city and up to Telecom Tower. The hotel facilities are great, the kids really enjoyed the pool. The location of the property is perfect as we were able to leave our car and walk into Civic within minutes. It was freezing Friday night so we stayed in and had room service. The food was excellent. Thank you to the team at Mantra Northbourne.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MJW2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewlockie, General Manager at Mantra on Northbourne Canberra, responded to this review, May 6, 2014
Dear MJW2004,

Thank you for taking the time to provide feedback on your recent stay here at Mantra on Northbourne.

I am glad to hear that the Team here provided such wonderful service and you enjoyed your time with us.

We look forward to welcoming you and your family back when next travelling to Canberra.

Kind regards,

Andrew Lockie
General Manager
Mantra on Northbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Launceston, Australia
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 4, 2014

On arrival staff were lovely. I had booked a 2 bedroom apartment with the Mantra site & requested high floor with views if possible, as we were there for a special occasion with my parents. Went to our room & the twin beds (for my sister & I) were not organised for one room & there really wasn't a view. Made a phone call to Reception & at first it was not possible to move, but a quick return phone call back to us & we were promptly moved to a 2 bedroom apartment on the top floor. Thankyou. Views were ok - I would suggest if possible ask for a room looking out to the Telstra Tower which was on the other side of the building to where we were looking. I was grateful for the move as this was mainly for our parents benefit.
Breakfast was nice & if we wanted anything extra cooked it was not a problem.
It was a very easy walk to Restaurants & Shops. We hired a car for our day trips.
I feel the apartments need a bit of new decor - The bathrooms definitely need updating. A bit of maintenance required in our bathroom. Lamp shades were a bit untidy in our bedroom. We asked for hand towels but did not get any. Other than that the apartments were very clean. But it would be nice if a few things were updated. Being on the top floor we didn't have a noise problem either.
I would definitely stay there again.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shelley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewlockie, General Manager at Mantra on Northbourne Canberra, responded to this review, May 6, 2014
Dear Shelley B,

Thank you for taking the time to provide feedback on your stay with us at Mantra on Northbourne.

I am glad to hear that the Team here provided such wonderful service and you enjoyed your time with us.

I appreciate your comments regarding the tiredness of the the decor; We will be continuing to ensure our rooms are clean and comfortable with a scheduled refurbishment over May & June 2014.

We look forward to welcoming you back when next travelling to Canberra.

Kind regards,

Andrew Lockie
General Manager
Mantra on Northbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
142 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed May 2, 2014

The location of this Mantra is in a great location. Short walk to great restaurants and shops. Check in was quick and smooth. The room was clean. There were no hand towels in the bathroom. I'm not sure if it was an over sight or they just don't supply them anymore. Also the bath needs a non slip mat as it was very slippery getting out of the shower. Also I hate having to lean right in under the shower to turn the knobs on.
My pet hate when we book a self contained apartment is they have barely anything in the kitchen. There was no bowl to use in the microwave. No baking dish for the oven. No baking tray. Pretty much we were unable to cook as there wasn't anything to use except a frypan and saucepan.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewlockie, General Manager at Mantra on Northbourne Canberra, responded to this review, May 4, 2014
Dear Donna T,

Thank you for taking the time to write about your experience with us.

I am pleased to hear that the location of the hotel and thecleanliness of the facilities were to your liking. I am sorry that your kitchen was not fully stocked per our standards, and will ensure this is looked into.

We are glad you enjoyed your stay with us and hope to welcome you back to Mantra on Northbourne in the future.

Kind regards,

Andrew Lockie
General Manager
Mantra on Northbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 28, 2014

We stayed here for a long weekend and found it in a very handy location. We could walk down to the shops and restaurants in Bunda Street and there is a playground at Glebe Park, about a 10 minute walk away. We had our 18 month old with us and there was plenty of room for the portacot and our stuff. Very comfortable room, however we were directly above the underground car park roller door, so having the window open was impossible as the door would wake us and our son up every time it opened and closed! We were looking forward to a swim in the heated pool after the long drive up, however it was stone cold, so that was disappointing. We also wanted to eat in one night and were told the restaurant was closed but we could get tea of coffee! I found that a little silly for a long weekend. In general, very modern and comfy and would stay here again.

Room Tip: ask for one away from the underground car park door!
See more room tips
  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewlockie, General Manager at Mantra on Northbourne Canberra, responded to this review, May 4, 2014
Dear Annie L,

Thank you for taking the time to write about your experience.

I am pleased to hear that the location of the hotel and the spacious room was to your liking. I appreciate your feedback about the noise fom the rollershutter, and sorry this disturbed an otherwise pleasant stay with us.

We hope to welcome you back to Mantra on Northbourne again soon.

Kind regards,
Andrew Lockie
General Manager
Mantra on Northbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra on Northbourne Canberra

Property: Mantra on Northbourne Canberra
Address: 84 Northbourne Ave, Canberra 2612, Australia
Location: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Canberra
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Mantra on Northbourne Canberra 4.5*
Number of rooms: 296
Official Description (provided by the hotel):
Mantra on Northbourne is centrally located on the north side of Canberra's CBD and a short stroll from the city's thriving shopping, dining precinct, business centre and famous attractions. Offering guests a choice of Hotel Rooms, One or Two Bedroom Apartments, all fully-equipped with air-conditioning, kitchenette, bathroom, laundry facilities, wireless internet, cable TV, in-house movies, sound system with CD player, mini bar, kitchen and laundry facilities (apartments), lounge and dining area, tea and coffee making facilities, large private balcony, ironing facilities and voicemail message service. The hotel ensures your comfort, with a wide range of hotel services including 24-hour reception, in-room internet access, express checkout and internet kiosk. Guests will also enjoy the leisure facilities, including a heated indoor swimming pool, sauna and fully-equipped gymnasium. Stock Kitchen & Bar is a fully licensed restaurant and bar, located onsite. Offering an a la carte menu, Stock Kitchen & Bar is the perfect venue to enjoy a quiet meal or catch up with colleagues or friends over a casual drink The hotel boasts conference facilities for up to 150 delegates with four conference rooms available for hire. Mantra on Northbourne also offers a dedicated Conference Executive who will assist you to plan and manage your next successful event, conference or meeting. ... more   less 
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Also Known As:
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Mantra On Northbourne Hotel Canberra
Canberra Mantra On Northbourne

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