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Mantra on Northbourne Canberra
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Reviews (1,734)
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All reviewsgreat locationone bedroom apartmentbusiness tripcentral locationwalking distancecomfortable roomwashing machine and dryergood sizean upgradecar parkingpleasant staybuffet breakfastshort stayreception staffwar memorialmanorbraddon
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1,413 - 1,418 of 1,734 reviews
Reviewed May 4, 2014

On arrival staff were lovely. I had booked a 2 bedroom apartment with the Mantra site & requested high floor with views if possible, as we were there for a special occasion with my parents. Went to our room & the twin beds (for my sister & I) were not organised for one room & there really wasn't a view. Made a phone call to Reception & at first it was not possible to move, but a quick return phone call back to us & we were promptly moved to a 2 bedroom apartment on the top floor. Thankyou. Views were ok - I would suggest if possible ask for a room looking out to the Telstra Tower which was on the other side of the building to where we were looking. I was grateful for the move as this was mainly for our parents benefit.
Breakfast was nice & if we wanted anything extra cooked it was not a problem.
It was a very easy walk to Restaurants & Shops. We hired a car for our day trips.
I feel the apartments need a bit of new decor - The bathrooms definitely need updating. A bit of maintenance required in our bathroom. Lamp shades were a bit untidy in our bedroom. We asked for hand towels but did not get any. Other than that the apartments were very clean. But it would be nice if a few things were updated. Being on the top floor we didn't have a noise problem either.
I would definitely stay there again.

  • Stayed: May 2014, traveled with family
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1  Thank Shelley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewlockie, General Manager at Mantra on Northbourne Canberra, responded to this reviewResponded May 6, 2014

Dear Shelley B,

Thank you for taking the time to provide feedback on your stay with us at Mantra on Northbourne.

I am glad to hear that the Team here provided such wonderful service and you enjoyed your time with us.

I appreciate your comments regarding the tiredness of the the decor; We will be continuing to ensure our rooms are clean and comfortable with a scheduled refurbishment over May & June 2014.

We look forward to welcoming you back when next travelling to Canberra.

Kind regards,

Andrew Lockie
General Manager
Mantra on Northbourne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2014

The location of this Mantra is in a great location. Short walk to great restaurants and shops. Check in was quick and smooth. The room was clean. There were no hand towels in the bathroom. I'm not sure if it was an over sight or they just don't supply them anymore. Also the bath needs a non slip mat as it was very slippery getting out of the shower. Also I hate having to lean right in under the shower to turn the knobs on.
My pet hate when we book a self contained apartment is they have barely anything in the kitchen. There was no bowl to use in the microwave. No baking dish for the oven. No baking tray. Pretty much we were unable to cook as there wasn't anything to use except a frypan and saucepan.

  • Stayed: April 2014, traveled as a couple
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Thank Donna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewlockie, General Manager at Mantra on Northbourne Canberra, responded to this reviewResponded May 4, 2014

Dear Donna T,

Thank you for taking the time to write about your experience with us.

I am pleased to hear that the location of the hotel and thecleanliness of the facilities were to your liking. I am sorry that your kitchen was not fully stocked per our standards, and will ensure this is looked into.

We are glad you enjoyed your stay with us and hope to welcome you back to Mantra on Northbourne in the future.

Kind regards,

Andrew Lockie
General Manager
Mantra on Northbourne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2014

We stayed here for a long weekend and found it in a very handy location. We could walk down to the shops and restaurants in Bunda Street and there is a playground at Glebe Park, about a 10 minute walk away. We had our 18 month old with us and there was plenty of room for the portacot and our stuff. Very comfortable room, however we were directly above the underground car park roller door, so having the window open was impossible as the door would wake us and our son up every time it opened and closed! We were looking forward to a swim in the heated pool after the long drive up, however it was stone cold, so that was disappointing. We also wanted to eat in one night and were told the restaurant was closed but we could get tea of coffee! I found that a little silly for a long weekend. In general, very modern and comfy and would stay here again.

Room Tip: ask for one away from the underground car park door!
  • Stayed: March 2014, traveled with family
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Thank Annie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewlockie, General Manager at Mantra on Northbourne Canberra, responded to this reviewResponded May 4, 2014

Dear Annie L,

Thank you for taking the time to write about your experience.

I am pleased to hear that the location of the hotel and the spacious room was to your liking. I appreciate your feedback about the noise fom the rollershutter, and sorry this disturbed an otherwise pleasant stay with us.

We hope to welcome you back to Mantra on Northbourne again soon.

Kind regards,
Andrew Lockie
General Manager
Mantra on Northbourne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2014

We liked the Mantra for one big thing, the staff were refreshingly responsive, friendly, nice and welcoming. Nothing was too much trouble. We had a one bedroom apartment with a rollaway bed, but the sofa bed would have been fine as it was the cleanest we have seen for a long time and it was comfortable. The rollaway was in large bedroom though and that was good for noise etc. The main bed was hard and awful though, it woke me up a lot. Mantra get some bed toppers and it would make a difference. The tap in the adjacent room squealed, which was annoying. The rooms were comfortable, housekeeping needed to wipe surfaces etc but it was mainly clean. The rate was a bit expensive but it was school holidays. Parking was underneath and there is a daily charge. The indoor pool was small,but good. We got a quests on package which was worthwhile for us that included breakfast. Breakfast was ok, with a variety of pastries etc. The hot food was really ordinary though! The hotel was a comfortable walk to the war memorial and the city centre. All things considered it was a great stay and we would stay again.

Room Tip: Ask for a quiet room on a higher floor, no view though.
  • Stayed: April 2014, traveled with family
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Thank loveholidays11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewlockie, General Manager at Mantra on Northbourne Canberra, responded to this reviewResponded May 4, 2014

Dear loveholidays11,

Thank you for taking the time to write about your recent experience with us.
I am glad to hear that the Team here provided such wonderful service and you enjoyed your time with us.
Thank you for comments regarding the cleanliness and breakfast offering.
We hope to welcome you back to Mantra on Northbourne again soon.

Kind regards,
Andrew Lockie
General Manager
Mantra on Northbourne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2014

We had a great wotif deal. We had a room with twin beds and another three familys had 1bdr apts and both where roomy. If you are travelling as a couple suggest the apart for space. From the time we checked in our experience was fantastic. Nothing was too much trouble. From WA we struggled with 3hr time difference for the first few days and coming back from hockey we went to rest to get lunch, kitchen was closed but they still offered a toasted cheese sandwich.. . We also ate at restaurant and it was again was fantastic. Great Pizza place opposite and also at the back there is a burger place that also does breakfast Close to Canberra Centre (huge shopping area 10 min walk). If I had gone on previous reviews would not have stayed hear and had a great holiday.

  • Stayed: April 2014, traveled with family
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Thank Tracbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewlockie, General Manager at Mantra on Northbourne Canberra, responded to this reviewResponded April 27, 2014

Dear Tracbird,

Thank you for taking the time to write about your recent experience with us.
I am pleased to hear that the facilities were to your liking and that the Team here provided great service.
We are glad you enjoyed your stay with us and hope to welcome you back to Mantra on Northbourne again soon.

Kind regards,

Andrew Lockie
General Manager
Mantra on Northbourne

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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