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“Didn't Meet Expectations”
Review of Novotel Canberra

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Novotel Canberra
Ranked #26 of 58 Hotels in Canberra
GreenLeadersBronze level
A TripAdvisor Member
Orange NSW
1
Reviewed January 14, 2011

We were disappointed with the layout of the room. Nowhere in the room's description on the internert does it mention that the bathroom sink is in the actual room. The general cleaniness of the room was below the standard of what would expect from such a well-know motel chain. The condition of the room was also bad. It could have done with a coat of paint and the chips in the walls were unsightly.
In a good note, the staff were helpful and frienldly.

  • Stayed: January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 27, 2016

Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,014 - 3,020 of 3,294 reviews

An Accor traveler
Broadford
1
Reviewed January 14, 2011

  • Stayed: January 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 27, 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
Sydney
1
Reviewed January 14, 2011

The Novotel Canberra is centrally located in the heart of Canberra. After visiting friends and relatives we were able to walk to a lovely Thai restaurant then come back to the Novotel's lounge for cocktails prior to retiring.

The breakfast was also well worth every penny/cent. Will definitely stay again next time for family reunions etc.

  • Stayed: January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 27, 2016

Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2011

  • Stayed: January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Davina B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 27, 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
Sydney
1
Reviewed January 12, 2011

They have a very nice swimmingpool, jacuzzi and sauna with a terrace.
The service is fine, so was the room we had.
Breakfast choice is large enough.

  • Stayed: January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 27, 2016

Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2011

Staff very helpful and friendly.
Food was great.
Great positon
No problems other a few noisy guests.

  • Stayed: January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Josi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 27, 2016

Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2011

We checked into the hotel room 501 early (11am) for 2 night stay. We were allocated a room right next door to the house keeping room / services lift.

I requested a room move as the wall were literally shaking every time they used it. I was informed by the duty manager he was able to move me if he could find another room, but then proceeded to tell me that because I checked in early that housekeeping was still doing their rounds?

That made no sense as we were staying 2 nights. Are you saying the next day at the same time it will be quiet as I would already be checked in?

No apology. Nothing. Made me feel it was an inconvenience for complaining.

I have stayed in hotels all around the world with different star ratings and have never heard the walls shake like that due to the services. Restaurant not open for lunch. Just a bar menu.

  • Stayed: January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mrsflugge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 27, 2016

Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Canberra

Address: 65 Northbourne Ave | Act, Canberra 2601, Australia
Phone Number:
Location: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Canberra
#12 Romantic Hotel in Canberra
#13 Family Hotel in Canberra
#14 Business Hotel in Canberra
#23 Luxury Hotel in Canberra
Price Range: $123 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Canberra 4.5*
Number of rooms: 286
Official Description (provided by the hotel):
Novotel Canberra offers premium 4.5 Star hotel accommodation in the heart of the nation's capital and close to the retail, entertainment and business district. Novotel Canberra features 286 rooms, suites and apartments, all with a comfortable, modern design. The hotel features an indoor heated swimming pool, sauna, spa and gym. Please note that the pool, spa and sauna will be closed from 26 April 2016 until 30 May 2016 during refurbishment of the pool and spa area. Enjoy the onsite One Restaurant for breakfast and dinner 7 days, while One Bar offers all day dining and drinks. ... more   less 
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Also Known As:
Novotel Canberra Hotel Canberra
Accor Canberra
Canberra Novotel

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