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Reviewed January 9, 2011

  • Stayed: December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 27, 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 9, 2011

Our room was excellent, the service was excellent, the complimentary bottle of wine was an added bonus. As locals we would not normally have a need to stay at a hotel in the city but this was the way to go for NYE. it was perfect !!

  • Stayed: January 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Venture278185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 27, 2016

Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2011

This hotel is located right in the heart of the city so the location was excellent for us. It was clean and reception staff helpful. Breakfast buffet was included in our room price and it was very nice.
I guess what really overshadowed our time here was the fact that out room airconditioner did not work the first night. I reported it the next morning and it had been fixed on return to our room later that day. When I came to check out I mentioned it and they said a number of rooms had issues with the airconditioning that nigh. Then they still went on to charge me $30.00 for parking. I would have thought that in the interest of good customer relations that the parking fee may have been waived, not so, this was very disappointing.
My other issue was with the bed, we turned the mattress on arrival to avoid sleeping in a big hole, I am sure there are people who like soft mattresses with poor support but my back cannot take it.

  • Stayed: December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BettyboopAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 27, 2016

Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2011

  • Stayed: December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 27, 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 8, 2011

Great condition, walk to city centre, excellent restaurant, would stay again and recommend. Carlo

  • Stayed: January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Inspire278021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 27, 2016

Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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