We spent 3 nights at the Novotel Canberra recently.
Its location is very central - we could walk to a range of restaurants and the main shopping area.
Staff were friendly and helpful, room(s) were comfortable and clean and were well appointed with ironing board, hair dryer and Foxtel TV. They even had a jar of sweets for guests, near the lifts - nice touch!
We checked in mid evening and it was raining outside, so we dined in the restaurant on the 1st floor. Staff were helpful and not flustered at all when we had to send back a dish because of the inclusion of so much coriander that not much else could be tasted. Other dishes were fine.
Breakfasts were great - good choice and friendly prompt service.
Unfortunately we had to change rooms after the first night - our room was at the back of the hotel overlooking the bus station. Buses arrived throughout the night and left their engines running. That and the reversing beeps were just too annoying.
For the remainder of our visit, we stayed at the front and weren't much bothered by traffic or wine bar noise.
We were very disappointed that the Novotel didn't provide free internet connection.
It's very hard to understand that in this day, they find it necessary to annoy their patrons by charging for a connection that can be gained free in most shopping centres and corner cafés. Not only do they want to charge patrons but charge more than $20 for 2 hrs use! (Yet they provide Foxtel???)
Another disappointing factor - which, combined with the charging of internet connection, will encourage us to stay else where in future - is that a surcharge is added to a bill when paid by credit card (even an Aust based bank credit card). How else might guests pay for a stay? I've never seen a guest pay with cash!
Recommendation: Put your charges up to include these additional costs (guests will think they're getting them free) but don't charge extra for them - in doing so, you're greatly annoying people who are supporting you - more importantly though you're giving them 2 very good reasons to go and try the opposition - and who knows - they might just find they like the opposition better!
- Official Description (provided by the hotel):
- Novotel Canberra offers premium 4.5 Star hotel accommodation in the heart of the nation's capital and close to the retail, entertainment and business district. Novotel Canberra features 286 rooms, suites and apartments, all with a comfortable, modern design. The hotel features an indoor heated swimming pool, sauna, spa and gym. Please note that the pool, spa and sauna will be closed from 26 April 2016 until 30 May 2016 during refurbishment of the pool and spa area. Enjoy the onsite One Restaurant for breakfast and dinner 7 days, while One Bar offers all day dining and drinks. ... more less
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- Also Known As:
- Novotel Canberra Hotel Canberra
- Accor Canberra
- Canberra Novotel