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“Wouldn't stay anywhere else” 5 of 5 stars
Review of Novotel Canberra

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Novotel Canberra
Ranked #23 of 58 Hotels in Canberra
Brisbane, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Wouldn't stay anywhere else”
5 of 5 stars Reviewed September 20, 2013

I made the mistake of booking two nights at another hotel on recommendation by a friend. I stayed one night and checked out immediately the following morning as I couldn't bear to spend another night there. Fortunately enough I was able to make a reservation at the Novotel. It was the best thing I did.
The hotel staff were welcoming and efficient. Great location. The room was spotless and quiet. I made good use of the gym. The room service I ordered was delicious. Bed extremely comfortable. There was valet car parking. Basically I could not find fault with this hotel if I tried.
From now on when I travel to Canberra this is the hotel of choice for me.

Stayed September 2013, traveled on business
Helpful?
Thank NicEAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this review, May 28, 2016
Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,978 reviews from our community

Traveler rating
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See reviews for
864
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (307)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Any
English first
Sydney, Australia
1 review
5 of 5 stars Reviewed September 17, 2013

Excellent establishment... wasn't too crowded, excellent & friendly service combined with great restaurant. Art gallery exhibition was the last minute reason to go to Canberra... we went for a walk in the morning (around the lake) after asking for a late checkout - no problem ... and we then happened to stumble across the annual Floriade which started that day also !!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank manager511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCanberra, Front Office Manager at Novotel Canberra, responded to this review, October 11, 2013
Dear manager511
Thank you for your kind review. It is always a pleasure to know that our guests enjoyed their stay with us at the Novotel Canberra and that we were able to fulfill your needs. Our location to the city as well as Floriade is definitely convenient for all of our guests. We look forward to welcoming you back in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 17, 2013

I've tried out a few hotels in Canberra, and wasn't expecting much from the Novotel, but I really liked it! Very comfy and cosy, nice bathroom - expensive of course, as everything is in Canberra - but good value. Think this will be my choice from now on.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mungo3068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this review, May 28, 2016
Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wollongong, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 15, 2013

Front desk service was average with one staff member carrying out checkins and a furtherr 2 staff having a discussion at the end of the counter. When they attended the counter the service was friendly.

Room was only a basic room and was adequate and reasonable value for cost. Following morning I wanted to use the hairdryer but unfortunately there was no hairdryer in the room. I reported this to the desk on checkout only to be told I probably did not see the hairdryer in the wardrode. I assured the young lady I checked as the defuser was there but no hairdryer. A small matter.
Location is excellent and I would utilise the hotel again.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank ChrisPursehouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this review, May 28, 2016
Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wagga Wagga, Australia
Level Contributor
73 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed September 14, 2013

To spend a week end with family at Novotel Canberra is worthwhile. You will enjoy the swimming pool and the sauna (which by the way should not be recommended for children under 8 years old, mainly for the comfort of adults and children safety). The swimming pool is a bit noisy when a lot of kids are playing there. The restaurant serves good food, nice wines but the service is a bit too long. The staff members are professional and friendly. There is an off street parking whith a car keeper, which is convenient, but it comes at a cost. The self catering studio are comfortable and fully equiped. The location is good, the hotel is at a walking distance from the center of the town. The problem is that over the week end, there is some noise coming from a discotheque close by, pom pom pom all over the night! That is a big issue, indeed.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Alain55_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this review, May 28, 2016
Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Canberra

Property: Novotel Canberra
Address: 65 Northbourne Ave | Act, Canberra 2601, Australia
Phone Number:
Location: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Canberra
#13 Family Hotel in Canberra
#14 Business Hotel in Canberra
#21 Luxury Hotel in Canberra
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Canberra 4.5*
Number of rooms: 286
Official Description (provided by the hotel):
Novotel Canberra offers premium 4.5 Star hotel accommodation in the heart of the nation's capital and close to the retail, entertainment and business district. Novotel Canberra features 286 rooms, suites and apartments, all with a comfortable, modern design. The hotel features an indoor heated swimming pool, sauna, spa and gym. Please note that the pool, spa and sauna will be closed from 26 April 2016 until 30 May 2016 during refurbishment of the pool and spa area. Enjoy the onsite One Restaurant for breakfast and dinner 7 days, while One Bar offers all day dining and drinks. ... more   less 
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Also Known As:
Novotel Canberra Hotel Canberra
Accor Canberra
Canberra Novotel

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