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Novotel Canberra
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Reviews (3,442)
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Reviewed September 11, 2013

  • Stayed: September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 28, 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 11, 2013

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 28, 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 10, 2013

I was here for work for four nights.

Excellent location as close to many good restaurants and about a 15 minute walk to the lake.

The hotel has a small but functional gym (which could do with a fan) and a small pool and spa.

During my stay the hotel seemed probably filled to capacity. Several bus loads of tourists every day plus other business travelers. This made the hotel breakfast a social event. Long queues for them to take your room number. Then, you are let loose to find your seat. This would normally be fine but the restaurant was so busy that there was seldom a chance to have your own table, and if there was, there was seldom a clean table or an appropriate breakfast setting. It was very busy, but a little lacking service wise. The food however was plentiful, fresh and tasty.

My room was very spacious, came complete with a shower over a 3/4 bath. Toiletries were adequate.

As mentioned the hotel seemed exceptionally busy and someone in the room next to mine had a habit of coming and going around 4 am and slamming their door - so my sleep was interrupted quite a bit. However, I did appreciate the option of about 4 or 5 different pillows of different levels of firmness.

Lots of space in the room that was also appreciated. A full 3 seater couch and small table plus a desk and plenty of room to walk around.

  • Stayed: October 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mareazles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 28, 2016

Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2013

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelCanberra, Front Office Manager at Novotel Canberra, responded to this reviewResponded September 10, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 7, 2013

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 28, 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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